Had an older fellow - early 70's I think - call for remote support. Needed help installing and activating his Office 365. Not a problem.
Come to find out he forgot what password he used for his Microsoft account. Okay, it happens. Go through the steps to have them call him with a code to reset the password.
He doesn't know how to use his call waiting feature.
I know he's on a land line... I have no idea what sort of phone he has, but usually they have that "Flash" button which lets you jump from one line to the other. Of course he doesn't see it on his phone. But then, he didn't notice the icon for our remote access software on his desktop either. I was wiggling the mouse over top the icon for about 30 seconds before he finally noticed it.
Anyway... fortunately he had a cell phone for emergencies so he called me back on that so I could have Microsoft call his land line with a code. Got the PW reset, finished setting up and testing Office 365, and got paid.
Would have taken less time if he knew how to use his own telephone.
Real nice guy, though... I wouldn't describe him as sucky, just clueless. So this might not be the right section for this.
Come to find out he forgot what password he used for his Microsoft account. Okay, it happens. Go through the steps to have them call him with a code to reset the password.
He doesn't know how to use his call waiting feature.
I know he's on a land line... I have no idea what sort of phone he has, but usually they have that "Flash" button which lets you jump from one line to the other. Of course he doesn't see it on his phone. But then, he didn't notice the icon for our remote access software on his desktop either. I was wiggling the mouse over top the icon for about 30 seconds before he finally noticed it.
Anyway... fortunately he had a cell phone for emergencies so he called me back on that so I could have Microsoft call his land line with a code. Got the PW reset, finished setting up and testing Office 365, and got paid.
Would have taken less time if he knew how to use his own telephone.
Real nice guy, though... I wouldn't describe him as sucky, just clueless. So this might not be the right section for this.
Comment