Announcement

Collapse
No announcement yet.

No, sir... I'm unable to tell you how to use your phone

Collapse
This topic is closed.
X
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • No, sir... I'm unable to tell you how to use your phone

    Had an older fellow - early 70's I think - call for remote support. Needed help installing and activating his Office 365. Not a problem.

    Come to find out he forgot what password he used for his Microsoft account. Okay, it happens. Go through the steps to have them call him with a code to reset the password.

    He doesn't know how to use his call waiting feature.

    I know he's on a land line... I have no idea what sort of phone he has, but usually they have that "Flash" button which lets you jump from one line to the other. Of course he doesn't see it on his phone. But then, he didn't notice the icon for our remote access software on his desktop either. I was wiggling the mouse over top the icon for about 30 seconds before he finally noticed it.

    Anyway... fortunately he had a cell phone for emergencies so he called me back on that so I could have Microsoft call his land line with a code. Got the PW reset, finished setting up and testing Office 365, and got paid.

    Would have taken less time if he knew how to use his own telephone.


    Real nice guy, though... I wouldn't describe him as sucky, just clueless. So this might not be the right section for this.

  • #2
    I did not know that was what the flash button was for.

    My mom's cousin called me for instructions on how to move pictures from her cell phone to a flash drive. My phone is at least 10 years old, a Motorola flip phone. Only thing I could think of was that she email the pics to herself, then download to her computer then transfer to a flashdrive. She only has a tablet, and her daughter won't let her use the daughter's laptop (daughter is in her 28).
    Time! Time! Time is what turns kittens into cats.

    Don't teach me a lesson; all I learn is that you are an asshole.

    I wish porn had subtitles.

    Comment


    • #3
      I'm a whole lot younger than 70, am tech savy, and have no clue how to use call waiting. Never saw the need to use it... can only talk to one person at a time anyway.
      There's no such thing as a stupid question... just stupid people.

      Comment


      • #4
        Never saw the need to use it... can only talk to one person at a time anyway.
        It's so you can put someone on hold, then come back and say "Sorry, I really need to take this other call, can I call you back later?" Useful when the first caller is someone you really don't want to talk to!
        When you start at zero, everything's progress.

        Comment


        • #5
          Here, you have to pay to get call waiting otherwise the button doesn't do anything.

          Comment


          • #6
            Quoth depechemodefan View Post
            She only has a tablet, and her daughter won't let her use the daughter's laptop (daughter is in her 28).

            Considering the damage I've seen some older folks do to computers (usually downloading spyware or falling for a phone or pop-up scam) I can't say I blame her.

            Comment


            • #7
              Quoth MoonCat View Post
              It's so you can put someone on hold, then come back and say "Sorry, I really need to take this other call, can I call you back later?" Useful when the first caller is someone you really don't want to talk to!
              Or when you're calling home when you're done w/work and ready to be picked up.

              Been using the flash button for years . . . I'd say we've had call waiting since at least the late 80's.
              Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)

              Comment


              • #8
                Oy. For the unaware, when call waiting was introduced lo these many years ago, the way you triggered switching was by doing a quick press on the hook (the thing you put thr receiver on to hang up the phone). The flash button simply hangs up the phone for a short period.

                And now I feel really old.
                Life: Reality TV for deities. - dalesys

                Comment


                • #9
                  Quoth mhkohne View Post
                  ...And now I feel really old.
                  And the crank handle is to ring Central.
                  ... or get the horses to lean off of the fence+phone line...
                  I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
                  Procrastination: Forward planning to insure there is something to do tomorrow.
                  Derails threads faster than a pocket nuke.

                  Comment

                  Working...
                  X