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So you DIDN'T need the money?

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  • So you DIDN'T need the money?

    Can I just say I hate it when it's expected of me to just float people some extra change when they're short?

    It's not that I'm against floating someone some pennies when they need it, but I hate it when people open their wallets and say, "Oh, I'm two cents short. You can let it slide, right?" Uh, no. You're buying five items, which costs $5.30. You can put something back. Or when kids forget (or perhaps "forget") that tax isn't included in the sticker price, they just look at me like I'm automatically going to waive the six cents. No. No. No.

    HOWEVER!

    The thing I hate the most, the absolute most, is when they want me to float them some change just so they don't have to break another bill. They have the money, right there, and they don't want to give it to me so they'll have to carry around change. Bitch, no. It costs a dollar six and you will pay a dollar six.

    I had a lady yesterday that drove me crazy. She bought five items, and only one was taxed so it was $5.06. She only had a five dollar bill and a nickel. She asked me to let it slide. I said no. I lied and said my register was already short. I suggested she put something back. I know it's just a penny, but this happens all the time. People just expect me to float them pennies, nickles, and even dimes, and if I do it for one person the next person will throw a fit that I don't do it for them. And even less than a dollar short can get me written up if my idiot manager is in a bad mood.

    She starts begging to the other people in line for a penny. One person in line fished one out, and she bought everything for full price.

    THEN she gets distracted by the impulse items. She picks up a packet of gum and says, "This is a dollar, right?"

    "Yeah," I say, because everything is a dollar. I scan it, then she takes it and throws me another dollar. She had a dollar and she was begging for a penny.

    But then it hits me, there's tax. Most people who ask how much something is don't realize that everything is a dollar, and understand there's tax. I have to call her back and tell her that it's actually $1.06, sorry for saying differently.

    She begs to the rest of the people in line for six cents. Amazingly, someone gives it to her. Then she leaves.

    WTF?!



    But the absolute worst was this one lady. Okay, follow this: A woman comes up with one item, so with tax it's $1.06. She goes through her purse, digs out a five, gives it to me, digs around some more, pulls out a nickel, and then digs around some more.

    Out of nowhere, she says, "You're just going to sit there and watch me dig through my purse?"

    I don't say anything, because what do you say to that?

    Then she gets really sarcastic, all, "Oh, but I suppose every penny counts these days."

    Not sure what to say, I manage, "Sorry... but it costs a dollar six."

    She snaps, "Don't get smart with me! You're on thin ice."

    She finally finds a penny and slams it down. I take it and give her four dollars back in change.

    Then she says those seven magic words: "I want to speak to your manager."

    She did. Nothing else came of it.

    Look, bitch, if you want to get back even bills as change, then you have to give me exact change. Or, and this is a stretch, maybe if you want someone to float you a penny try asking nicely.
    Each one of us has a special place just like the Evergreen Forest. Enchanting, sparkling, and perfect. And, like the flowers that bloom there... fragile.

  • #2
    Quoth MrsEclipse View Post
    Out of nowhere, she says, "You're just going to sit there and watch me dig through my purse?"

    I don't say anything, because what do you say to that?
    Like, are you supposed to go through her purse for her? Randomly say that you don't need the six cents? Basically, this person got mad that she had to... pay what she owed? And then she complained that... she had to pay what she owed? I had some people like that today who were just out of the blue snotty with me. How nice that they can just snap at us because they feel like it. I hope I'm in a position to return the favor one day.
    Replace anger management with stupidity management.

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    • #3
      Quoth MrsEclipse View Post
      HOWEVER!


      Out of nowhere, she says, "You're just going to sit there and watch me dig through my purse?"

      I don't say anything, because what do you say to that?
      "Do you want me to look through your purse for you?"

      This is why no one's ever suggested I work the Customer service desk anywhere.

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      • #4
        Profit margin

        Hold on. I thought the profit margin in grocery stores was in the 1-2 percent range.

        If someone is shorting you six cents, you need 3 to 6 dollars in extra sales above the normal sales level to make up for their shortfall.

        Or if the profit margin bigger?

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        • #5
          YOU'RE on thin ice? Why, because Princess Penny didn't want to pay up? I don't think so. Ugh.
          When you start at zero, everything's progress.

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          • #6
            Quoth MoonCat View Post
            YOU'RE on thin ice? Why, because Princess Penny didn't want to pay up? I don't think so. Ugh.
            If a penny is so precious to this SC, I don't think Mrs Eclipse is the one on thin ice here.
            Engaged to the sweet Mytical He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.

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            • #7
              Quoth MrsEclipse View Post
              when they want me to float them some change just so they don't have to break another bill. They have the money, right there, and they don't want to give it to me so they'll have to carry around change.
              I had a guy do this to me one time. His order was, like, $15.83 or something and he hands me a $10 and a $5. And just stands there. I had already seen into his wallet though and he had a wad of bills including a $50. I patiently tell him the total again and mention that he's $0.83 short--like you do in those situations. He yanks his wallet out, tosses me another bill and when I give him his change THROWS it at me and shouts "THERE'S YOUR GODDAMNED CHANGE!!!" and storms out of the store.

              He was probably about the 5th person that day that expected me to float him some change. I just don't get that. I've never expected a clerk to accept any less than what was owed. And we don't even have a sales tax.
              My formula for living is quite simple. I get up in the morning and I go to bed at night. In between, I occupy myself as best I can.---Cary Grant

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              • #8
                Quoth MrsEclipse View Post
                "You're just going to sit there and watch me dig through my purse?"
                Yes, yes I am, because all the time you're doing that it implies you're looking for something related to the transaction! Even if you've given me a note that can cover the bill, if you go purse-diving without saying anything, I'm going to proceed on the assumption that you're looking for the odd change to reduce how much shrapnel you get back.

                I deal with these people way too much, and it's never just for odd pennies as our fares round to 5 or 10. No, usually it's a pound or more! Sorry but if you can't afford the fare to the next stop (just a mile up the road) then you need to seek an alternate route; I hear walking is still free?
                This was one of those times where my mouth says "have a nice day" but my brain says "go step on a Lego". - RegisterAce
                I can't make something magically appear to fulfill all your hopes and dreams. Believe me, if I could I'd be the first person I'd help. - Trixie

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                • #9
                  Don't some shops have a take-a-penny-leave-a-penny thing,so if your total comes to say $15.01,you can just swipe one of them.I remember them having them last time I was in Canada.
                  The Copyright Monster has made me tell you that my avatar is courtesy of the wonderful Alice XZ.And you don't want to annoy the Copyright Monster.

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                  • #10
                    I really can't get over this: It never occurs to me NOT to give the cashier the entire amount. Does this actually work for them on some level?

                    Some guy was in the store yesterday, and looked at some sale merchandise that Boss is fervently hoping to get rid of, and the customer did ask, "Will you take $25 for these?" and Boss did say yes. Negotiating before you get to the register makes more sense, plus, he's talking to the OWNER of the store. Employees who fail to collect the total due tend to be escorted from their [former] place of employment by LP types, no?

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                    • #11
                      Some stores allow drawer shortages to a certain amount (usually only 2-3 cents; the assumption is that a penny or two fell on the floor).

                      I'll usually have a small pile of pennies at my register (courtesy of customers who tell me they don't want the pennies in whatever they get back, or that I find in the SCO coin trays) that I'll use to round up if someone is genuinely a few cents short or they tell me in advance that they don't want them. If you're nice about it I'll help; those pennies have to go somewhere.
                      "I am quite confident that I do exist."
                      "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

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                      • #12
                        Quoth Kit-Ginevra View Post
                        Don't some shops have a take-a-penny-leave-a-penny thing
                        At my night job, we have those.

                        I deliberately empty all of them out and hide the pennies (and assorted other change) all night, to use for my regulars and people I get good vibes from.
                        Unseen but seeing
                        oh dear, now they're masquerading as sane-KiaKat
                        There isn't enough interpretive dance in the workplace these days-Irv
                        3rd shift needs love, too
                        RIP, mo bhrionglóid

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                        • #13
                          Quoth Kit-Ginevra View Post
                          Don't some shops have a take-a-penny-leave-a-penny thing,
                          Gas stations/convenience stores around here have them, and it's a great tool for the non-greedy types. When I'm cashiering in a grocery store, it's not appropriate to say "What, no one left behind a nickel or something?" when the customer is politely reminded they owe the entire total.
                          A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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                          • #14
                            I actually make sure to get my complete change if the cashier annoys me. Yes, I know that the change is only 4¢. It's my choice what to do with that 4¢, not yours. Hand it over.
                            Fool me once, shame on you. Fool me twice, you speak with the Fraud department. -- CrazedClerkthe2nd
                            OW! Rolled my eyes too hard, saw my brain. -- Seanette
                            she seems to top me in crazy, and I'm enough crazy for my family. -- Cooper
                            Yes, I am evil. What's your point? -- Jester

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                            • #15
                              Quoth Kit-Ginevra View Post
                              Don't some shops have a take-a-penny-leave-a-penny thing,so if your total comes to say $15.01,you can just swipe one of them.I remember them having them last time I was in Canada.
                              My store didn't allow us having loose change around the registers. Even if a customer left some behind we were to send it to the Vault separately from our cash drawer. Besides, some of my customers expected me to cover more than a penny or two.
                              My formula for living is quite simple. I get up in the morning and I go to bed at night. In between, I occupy myself as best I can.---Cary Grant

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