When people don't listen, rude, and bonus track

[thehippie777]

When people don’t listen:

SC: lady with coin
Backstory::
When our bank counts coin we have a handy-dandy coin machine that sorts the coins. If we get rolled coin we HAVE to unroll them and send it all through the machine. This has been the way it has been for the 6ish years I have worked for this bank. It apparently detours from shortages, foreign coin (we can’t accept), and people sticking things like washers etc trying to fake coin rolls.
SC comes in: *hands over rolls and rolls of pennies*
Me: Hello: Have some coin to cash in?
SC: I have all of these pennies I’ve been saving.
Me: Okay, I do have to unroll them to count them if that’s okay.
SC: Yeah.
Me: Okay, I am just going to grab these few and I will be back for the rest.
SC: …
Me: *I get almost to the coin machine*
SC: Hey there are still these *picks up other rolls* too!!
Me: Yeah, I have to come back for those…if that’s okay?
SC:…

SC: I need a notary
Me: Sure.. If I could have you take a seat it will be just a moment and we will get someone to you.
SC: *proceeds to wonder around the lobby, sit at some random empty desk or, look confused while standing right in front of the seating area*
Me: *trying to get their attention to show them there is indeed a seating area in our lobby not even getting a chance to tell them anything, they just wonder off*


Rude people remind me to use better words and language when I talk with others:
Me: Hello, how are you?
SC: *hands over for check for cash* Give me twenties
Not what I said, but okay…I’m good thank you.

SC: I want slips for these
Me: Slips?
SC: Yeah after the transfer.
Me: You mean receipts?
SC: Yeah
Me: Of course.
We do receipts for almost everything.

Backstory: Our bank does not have debit or credit card swipe systems at our teller windows. But, people just expect us to take money out of their accounts without a thing, just do it. No account number, no name, just go.
SC: I want 500 out of my account.
Me: Okay, did you want to write a check or do a withdrawal form?
SC: I don’t care, I just want 500 out!!!!
Me: … We do need written approval for that, so is there a preference?
SC: Well, I don’t want to waste a check!!!11
Me: Okay, here is the withdrawal slip.
SC: *now they have to do work face* I don’t know how to do these!

I just had a guy come in and wanted to exchange a few wads of cash, and he has no account with us and says he has no bank around here to go to. No better way to look like you’re up to no good then to have wads and wads of cash on you and go into a random bank wanting larger bills. I didn’t feel comfortable do it and I let my supervisor know and the guy. Something was up, and it wasn’t wholesome. I wanted no part in it.

[bankworking]

I was working the teller line when my bank switched from taking rolled coin as-is to having the customer use the machine to count it up then bring us a slip to cash out.

I was incredibly happy for the change, because if I had to open one of the customer-given rolls, it was ALWAYS off, and then my drawer would be off. We were actually given up to a $5 daily outage that we could write off to "rolled coin" and not need a manager sign off or any sort of double-check on our balancing.... We did have our own coin counter machine behind the teller line, but we didn't have the time to use it for each and every coin deposit. If we got a huge bunch of coin in at once, we'd note the account, set the coin aside and unroll them all later on when we had time, and in that circumstance, we could actually credit/debit the account the difference. (Credit was actually VERY common. A lot of people would slip an extra coin in the rolls, or get dimes in with the pennies. One lady would put an extra coin in every roll on purpose which I hated, because my drawer being over was just as bad as my drawer being short, even with the $5 allowance. Personal pride wanted my drawer balanced to the penny, so coin was the bane of my existence.)

[otter]

I assumed all banks had coin counters, but recently mine told me the only way they could count my coins was by hand (all 40-50$ of it). So instead of putting us both through that long process, I went to the grocery & bought my food, paying at the SCO. It takes change XP

[Foxbite]

All the banks in my area got rid of the coin-counting machines and now demand you roll the coins before changing them for bills. It's really annoying to spend several evenings counting and rolling coins vs 10 minutes having a machine count it.

[EricKei]

Foxbite - The folks in charge of the banks up your way must not be too bright o_O In addition to the accidental inclusions commonly seen such as extra coins/foreign coins, mentioned above, some people will intentionally include wrong-denomination coins, slugs, etc. in rolls in hopes that the tellers will not count them properly. Forcing customers to use them is LESS secure than using a counting machine o_O