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We have a purchasing hub, I'll call market-migraine. The process starts with a quote/invoice from a vendor. Fill out an MM request and attach all relevant documents. It then goes through the approval process. A to B to C then a purchase order is created. /BG
So the invoice that needs to be paid is over 10K which means it needs extra special approval. Did that. Darned invoice not paid after 2-3 weeks. So I send the invoice and PO number to the BS (
) support peeps. I get the response that the invoice is over 10K and needs B approval. Uh...did you think the approval process in market-migraine was for funsies?
I tell them it is approved. They give me the previous response. 
So I sent a screen shot of the COMPLETED approval steps and contacted B for help. I now refer you to the title of the thread.
Thank you for allowing me to vent. Venting helps alleviate the eye twitch so I can work on crochet projects later.
ETA/Update: Apparently where I work we like to be ridiculously redundant. The invoice has a whole separate approval trail...so B has approved the PO for the ammount but then must approve the invoice for the same amount? I thought the purchase orders were supposed to streamline this process...
Update: I think this invoice shall finally be paid. Eesh. another level of review (tax) was asking ?'s because vendor is out of state. Was this not addressed last year when we used them for the same event? There is a chasm between market migraine and where the payments are issued which is why I call it Marketmigraine.
So the invoice that needs to be paid is over 10K which means it needs extra special approval. Did that. Darned invoice not paid after 2-3 weeks. So I send the invoice and PO number to the BS (
) support peeps. I get the response that the invoice is over 10K and needs B approval. Uh...did you think the approval process in market-migraine was for funsies? I tell them it is approved. They give me the previous response. So I sent a screen shot of the COMPLETED approval steps and contacted B for help. I now refer you to the title of the thread. Thank you for allowing me to vent. Venting helps alleviate the eye twitch so I can work on crochet projects later.
ETA/Update: Apparently where I work we like to be ridiculously redundant. The invoice has a whole separate approval trail...so B has approved the PO for the ammount but then must approve the invoice for the same amount? I thought the purchase orders were supposed to streamline this process...
Update: I think this invoice shall finally be paid. Eesh. another level of review (tax) was asking ?'s because vendor is out of state. Was this not addressed last year when we used them for the same event? There is a chasm between market migraine and where the payments are issued which is why I call it Marketmigraine.