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Tonight I was working the drive through for a very popular taco chain when I had the misfortune of encountering two SC's at the same time. As anyone who's worked a drive through knows, you sometimes have to be able to carry three conversations at once (one with the people in the window, one with the people at the speaker, and one with your coworkers). I found myself in that position tonight.
I wound up forgetting the drinks for the people at the window, and when I tried to ask what their drinks were, they got pissy with me, stating that it wasn't that f***ing hard to remember their drinks. But they tell me, complaining the whole time that I was incompetent. To be honest, they wouldn't even have been memorable if it wasn't for the reaction they set off.
It's also worth noting that we had a new employee tonight bagging food, and it was my job to supervise him to make sure all the food was sent out the window right.
So while I'm dealing with all this, I have a woman in my ear rattling off her order, which I'm trying my best to ring up. I get their drinks out and the next order bagged, and ask the woman at the speaker if I have her order rang up correctly on the screen.
SC: No. *offers nothing further*
Me: Ok, well, what's wrong with it?
SC: Look, there's no reason for you to get an attitude with me. It's not my fault you got it wrong.
Me: ???
SC: Let me speak to a manager.
At which point my manager takes over correcting her order, but manages to get it wrong again, mostly because the woman is too busy complaining about me to actually tell us what's wrong with the order. Manager tells her to pull forward and we'll correct it at the window.
She gets to the window and asks me to read it back to her, so I do.
SC: You're still missing *item*.
Me: I apologize, ma'am. If I add that to your ticket, this is what we have. *reads back whole order again.* Is that correct?
SC: Yeah. Now get the manager over here.
At which point I say yes ma'am, call my manager over, and step away from the window to take orders, but I can still hear the conversation they have.
SC: You're employee got an attitude with me after she messed up my order, I expect to know how you'll address this.
Man.: Ma'am, I had a headset on at the time, and all she did was ask you to clarify your order for her.
SC: NO, that's NOT all she did! She got an attitude with me for no reason, now how are you going to address this?!?
Man.: Ma'am, I apologize if that's how you feel, however like I said I had a headset on, and she simply asked you for clarification. I can't discipline her for that. Now, is your order correct?
SC: Well, I'm going to call *name of old manager* tomorrow, if you won't address this, I know he will!
Man.: Ma'am, *name of old manager* is no longer in charge of this store, however, *name of new manager* will be here tomorrow if you would like to call her.
SC: I will! So give me that employees name!
Man: Of course. Her name is Safire, and mine is Manager, and here's the number you can call.
SC: Let me just pay for my food and go.
Man.: Of course. *manager cashes her out and gives her her food.*
SC: You'll be hearing from me!!! *leaves*
I was almost in tears at this point, until the manager just looks at me and goes "f*** people, am I right?" and goes back to work.
No idea how the store manager is going to handle this, but honestly, who cares?
I wound up forgetting the drinks for the people at the window, and when I tried to ask what their drinks were, they got pissy with me, stating that it wasn't that f***ing hard to remember their drinks. But they tell me, complaining the whole time that I was incompetent. To be honest, they wouldn't even have been memorable if it wasn't for the reaction they set off.
It's also worth noting that we had a new employee tonight bagging food, and it was my job to supervise him to make sure all the food was sent out the window right.
So while I'm dealing with all this, I have a woman in my ear rattling off her order, which I'm trying my best to ring up. I get their drinks out and the next order bagged, and ask the woman at the speaker if I have her order rang up correctly on the screen.
SC: No. *offers nothing further*
Me: Ok, well, what's wrong with it?
SC: Look, there's no reason for you to get an attitude with me. It's not my fault you got it wrong.
Me: ???
SC: Let me speak to a manager.
At which point my manager takes over correcting her order, but manages to get it wrong again, mostly because the woman is too busy complaining about me to actually tell us what's wrong with the order. Manager tells her to pull forward and we'll correct it at the window.
She gets to the window and asks me to read it back to her, so I do.
SC: You're still missing *item*.
Me: I apologize, ma'am. If I add that to your ticket, this is what we have. *reads back whole order again.* Is that correct?
SC: Yeah. Now get the manager over here.
At which point I say yes ma'am, call my manager over, and step away from the window to take orders, but I can still hear the conversation they have.
SC: You're employee got an attitude with me after she messed up my order, I expect to know how you'll address this.
Man.: Ma'am, I had a headset on at the time, and all she did was ask you to clarify your order for her.
SC: NO, that's NOT all she did! She got an attitude with me for no reason, now how are you going to address this?!?
Man.: Ma'am, I apologize if that's how you feel, however like I said I had a headset on, and she simply asked you for clarification. I can't discipline her for that. Now, is your order correct?
SC: Well, I'm going to call *name of old manager* tomorrow, if you won't address this, I know he will!
Man.: Ma'am, *name of old manager* is no longer in charge of this store, however, *name of new manager* will be here tomorrow if you would like to call her.
SC: I will! So give me that employees name!
Man: Of course. Her name is Safire, and mine is Manager, and here's the number you can call.
SC: Let me just pay for my food and go.
Man.: Of course. *manager cashes her out and gives her her food.*
SC: You'll be hearing from me!!! *leaves*
I was almost in tears at this point, until the manager just looks at me and goes "f*** people, am I right?" and goes back to work.
No idea how the store manager is going to handle this, but honestly, who cares?
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