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I wasn't sure whether this should go under "Sucky Customers" or "Praising customers (etc.)" because there's one of each in this story.
M - Manager
SC - yep
HAC - Hilariously Amazing Customer (a little old lady, if I remember the story correctly)
It's not unusual to have only one person on site when the store first opens. On this particular day, it was M. The opener has to set up the samples and do a whole lot of other management-type stuff that I have no clue about (and believe me, I cherish my ignorance on the subject). They also, of course, have to handle customers who come into the store during this time.
So in walks SC. She wants to look at every single tea we've got in stock. And she has a complaint about every single tea we've got in stock ... price is too high, doesn't like the smell, doesn't look good, etc. etc.
So M is getting mildly frustrated, but it's not until HAC walks in that M really starts to get stressed. SC is continuing on with her litany of complaints while continuing to look at teas.
M sees HAC starting to get "that look" -- the look of an annoyed customer. Arms crossed, possibly a foot tapping on the floor, and an expression that, if it were put into text, would require a lot of asterisks and exclamation points.
Great. Now she's gonna have two cranky customers.
But no!
Finally HAC speaks up ... to SC.
"LOOK, lady, this is prime shit. Either buy something or get out."
M --
SC (I think she was genuinely unaware that anybody else had come in): "Well, uh, I'm not trying to be difficult ..."
HAC: "You obviously don't know what you want. Why don't you go home and think about it and come back when you do know what you want?"
SC, speechless, oozes out of the shop, never to be seen again.
HAC: "Got no time for that shit. Now, I'll have some of that, and some of that ..."
***********
When M told me this story, I said, "Puh-LEEZE tell me you gave her a free drink!"
M: "No! I was too dumbfounded to even think about it!"
I told M to point the HAC out to me next time she comes in (apparently she's been in several times). As far as I'm concerned, she gets free drinks from me for life.
M - Manager
SC - yep
HAC - Hilariously Amazing Customer (a little old lady, if I remember the story correctly)
It's not unusual to have only one person on site when the store first opens. On this particular day, it was M. The opener has to set up the samples and do a whole lot of other management-type stuff that I have no clue about (and believe me, I cherish my ignorance on the subject). They also, of course, have to handle customers who come into the store during this time.
So in walks SC. She wants to look at every single tea we've got in stock. And she has a complaint about every single tea we've got in stock ... price is too high, doesn't like the smell, doesn't look good, etc. etc.
So M is getting mildly frustrated, but it's not until HAC walks in that M really starts to get stressed. SC is continuing on with her litany of complaints while continuing to look at teas.
M sees HAC starting to get "that look" -- the look of an annoyed customer. Arms crossed, possibly a foot tapping on the floor, and an expression that, if it were put into text, would require a lot of asterisks and exclamation points.
Great. Now she's gonna have two cranky customers.
But no!
Finally HAC speaks up ... to SC.
"LOOK, lady, this is prime shit. Either buy something or get out."
M --
SC (I think she was genuinely unaware that anybody else had come in): "Well, uh, I'm not trying to be difficult ..."
HAC: "You obviously don't know what you want. Why don't you go home and think about it and come back when you do know what you want?"
SC, speechless, oozes out of the shop, never to be seen again.
HAC: "Got no time for that shit. Now, I'll have some of that, and some of that ..."
***********
When M told me this story, I said, "Puh-LEEZE tell me you gave her a free drink!"
M: "No! I was too dumbfounded to even think about it!"
I told M to point the HAC out to me next time she comes in (apparently she's been in several times). As far as I'm concerned, she gets free drinks from me for life.
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