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What are game store custies doing to their consoles?

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  • What are game store custies doing to their consoles?

    Really don't need an answer to that. I see the inside of these consoles and it's something I will never forget. I was going to reply to Opalin's post but my reply got out of hand.

    Quoth Opalin View Post
    Yer systems, clean em
    Seriously, I have never understood why people who are attempting to sell us things don't clean them out beforehand. The parts from the xb360 I took in tonight was the second filthiest I have seen at the new store (first still is the one with live spiders in it). Customer even asked if his was the filthiest I'd seen. The system itself we couldn't take because it had a large crack in it. To give you an idea of how filthy this one was, we have an industrial strength compressed air gun. That couldn't move the nearly half an inch thick layer of dust gunk that haf built up inside it. Blargh.
    It's really hard to tell which is the worst console we have received back in the warehouse. I work for a game store in the repair centre for traded in items. I'm trying to be especially vague as this could identify me very easily.

    360s are known for their carpets of dust (dust bunnies are more like dust kangaroos). Wiis are known for dust and roaches, though we find roaches in all consoles. You never forget the smell of a roach hotel.

    Things jammed in disc drives. The record is 7 discs in a Wii drive, though I wasn't working there at the time. The most I have seen is 5 and a toy gun. Wiis are really loot galore. I recently found a diamond gold ring in a Wii U, and it was returned to the customer. Never underestimate the determination of a small child. The worst one was a used condom in a PS4. Luckily I don't work on PS4s.

    Wax residue on console cases, because I just spent hundreds of dollars on a game console and it works great as a candle holder. And don't get me started on the mystery substances. Something I tell people when I train them is if it is sticky it is coke. If it is lumpy it is chocolate. If it is greasy it is oil because they touched it after eating greasy food. The things we do to get through the day without screaming.

    I've seen a Wii that was gold coloured. It took 30 minutes to clean the outside with metho and who knows how many cloths to return it to its original white setting, then I opened it up and almost burst into tears. I'm convinced someone tied it to the back of the car and dragged it through the red dirt of the outback. Got it working though.

    I've seen a PS3 which had an infestation of redbacks. Unusual since redbacks typically are not a house spider but rather a garage / shed / outdoor toilet type of spider. With that console it was carefully taped up, with every vent and opening covered, then placed in a sealed plastic tub, which was also taped up, then disposed of. Then the panicing happened.

    I've seen consoles that obviously had been through the floods as the rust could be seen through the plastic cases. Ones where the rust has made it impossible to even attempt to open the console. Not that we want to as there is nothing to be salvaged.

    I've seen a Wii that had a message for my company angle grinded into the case, on both sides, saying my company "sux". Really? We still gave you money for an item that had absolutely nothing that could be saved since we could see that the angle grinder had sliced through the motherboard and drive.

    I have seen a 360 that didn't come with a HDMI port (pre 2007) that had been Dad fixed so it looked like it had one. Unfortunately just putting a port in the case won't make it work unless it is connected to the motherboard. It also has to be connected correctly, which for a console that didn't come with the port typically there is no functionality for it anyway.

    I have seen dad fixes galore. Just because it is on YouTube doesn't mean it is right. I've seen videos that say you can charge a phone battery in a microwave and I sure as hell am not going to try that at home. Or at work really. Unless the boss lets us. That could be fun actually. Safety first, ear plugs and eye protection must be worn.

    And as an aside we are now offering a service where you can get your console repaired for a fixed price. So for the love of deity don't dad fix it first, stuff it up royally, then send it to us. Half the time we enter these consoles in our system as "Dad fixed to death". Of course sometimes it's just that you forgot to plug a ribbon in, because you don't know what you are doing. But supergluing a ribbon in place because you broke the clip, then sending it to us saying it just stopped working. Right. You realise we know what you have done and depending on how bad it is, it will either be passed around so everyone can see it, or it might end up in The Book.

    The Book is a record of "what the ..." that we get. What the customer says is wrong versus what actually is wrong. So if anyone needs a laugh after spending an hour and a half trying to raise a console from the dead, and it finally dying, The Book is there.

    I realise that a lot of people would be put off by the surprises that we find in consoles, particularly the roaches live or dead, but I really love my job. I get paid to pull things apart and put them back together again.

  • #2
    Quoth ozcatbug View Post
    And don't get me started on the mystery substances. Something I tell people when I train them is if it is sticky it is coke. If it is lumpy it is chocolate. If it is greasy it is oil because they touched it after eating greasy food. The things we do to get through the day without screaming.
    I used to price used furniture, so many "coffee stains"
    Interviewer: What is your greatest weakness?
    Me: I expect competence from my coworkers.

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    • #3
      It amazes me how poorly people treat their electronics and movies/CDs. Whenever I get a DVD in the mail from Netflix, it's absolutely COATED with scratches, scuffs, fingerprints and God knows that else. Same thing when I try to buy a used CD. I treat my movies and music like ROYALTY, yet I take out my favorites for a re-watch/listen frequently, so how the hell does this happen?!

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      • #4
        Quoth Monterey Jack View Post
        It amazes me how poorly people treat their electronics and movies/CDs. Whenever I get a DVD in the mail from Netflix, it's absolutely COATED with scratches, scuffs, fingerprints and God knows that else. Same thing when I try to buy a used CD. I treat my movies and music like ROYALTY, yet I take out my favorites for a re-watch/listen frequently, so how the hell does this happen?!
        OMG the only CDs and DVDs that I have that are scratched to hell are the ones I burn myself for use in my car. break one of those NO problem burn another one.

        Otherwise treat with kid gloves
        I'm lost without a paddle and headed up SH*T creek.
        -- Life Sucks Then You Die.


        "I'll believe corp. are people when Texas executes one."

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        • #5
          I like to listen to CD audio books while I'm driving. Those things are expensive, so I check them out from the library.

          I understand that some minor damage will happen when many people handle an object, but dear Gord, some of the things I've seen on library CD's is just mind boggling.

          I don't care that people treat their own stuff like s***, please respect public resources.

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          • #6
            Having worked in a repair center, I know what you mean about "Dad fixes." Except in our case, there was no Youtube, so they just grabbed a beer and made a wild guess. Under service contract? Not any more. Not under service contract? Welcome to the "Dumb ass tax," because it takes extra time to put the thing back together to find out what was wrong with it in the first place. No, it was just a huge increase in the labor charge, not an actual tax or individual charge.

            Did you know a grill cheese sandwich makes a great VCR tape? Neither did I, but someone's three year old did! Same goes for teething rings and oatmeal.
            If I make no sense, I apologize. I'm constantly interrupted by an actual toddler.

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            • #7
              Quoth raudf View Post
              Did you know a grill cheese sandwich makes a great VCR tape? Neither did I, but someone's three year old did!
              I recall a commercial (probably for a credit card with "purchase protection") where a kid did that - parent had talked about "feeding the machine" in the context of putting in a tape.

              For the young people out there (or those in future going through the archives), a VCR served the purpose of both a DVD/BlueRay player (playing prerecorded movies) and a PVR (recording shows you wanted to watch). It used a magnetic tape cartridge as the storage medium, with the most common format (VHS) storing 2 hours in standard mode (prerecorded movies were normally in this mode). Most had long play (4 hours) and extended play (6 hours) modes as well. There were also extra-long tapes (longest I've seen had 10 hours in extended play mode). The number on the tape (standard was T-120) referred to the number of minutes it could hold in standard mode.
              Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

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              • #8
                Quoth raudf View Post
                Did you know a grill cheese sandwich makes a great VCR tape? Neither did I, but someone's three year old did!
                I used to refer to such things as "The Baloney Sandwich Incident" when selling protection plans to customers at The Big Yellow Price Tag. They would ask what that is and I would say, "It involves food, VERY expensive electronics, and a toddler. Use your imagination."
                Last edited by Mike Taylor; 12-19-2016, 01:35 AM. Reason: spelling error
                "Sigh, I'm going to Hell.....but I'm going with a smile on my face." -- Gravekeeper

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                • #9
                  Quoth wolfie View Post
                  The number on the tape (standard was T-120) referred to the number of minutes it could hold in standard mode.
                  I don't know about other countries, but I remember when I was still a young'un, around 25 years back, the 'industry standard' was 180 minute tapes in New Zealand and Australia. Most VCR manufacturers here did not recommend using anything over 240min tapes in domestic VCRs.
                  Violets are blue,
                  Roses are red,
                  I bequeath to thee...
                  A boot to the head >_>

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                  • #10
                    Ozcatbug I wasn't sure which part of the world you were from until I saw 'Redbacks' and then my immediate reaction was 'Holy shit! Run, run faster!'

                    I must be weird because I check my various bits of technology frequently and keep them as dust free as possible. Probably also helps that I don't have kids to put weird stuff in my dvd/vcr combo.
                    A good bookshop is just a genteel Black Hole that knows how to read. - Terry Pratchett, Guards! Guards!

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                    • #11
                      Quoth raudf View Post
                      Did you know a grill cheese sandwich makes a great VCR tape? Neither did I, but someone's three year old did! Same goes for teething rings and oatmeal.
                      I remember hearing a story, and I can't remember where I heard it, but some guy stuck something else in a VCR and had it required an ER visit.
                      To right the countless wrongs of our days... We shine this light of true redemption, that this place may become as paradise...Oh, what a wonderful world such would be...

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                      • #12
                        Quoth raudf View Post
                        Did you know a grill cheese sandwich makes a great VCR tape? Neither did I, but someone's three year old did! Same goes for teething rings and oatmeal.
                        Quoth wolfie View Post
                        I recall a commercial (probably for a credit card with "purchase protection") where a kid did that - parent had talked about "feeding the machine" in the context of putting in a tape.
                        CC was American Express and it was oatmeal the kid "fed" to the VCR
                        The commercial aired in 1989 or 1990 I remember that particular commercial because my daughter was 3 around that time and it did cause me to worry




                        Dennis Leary did a bit similar to this during the Lock and Load album
                        (relevant part around 7:50) https://www.youtube.com/watch?v=me6QArJURFA
                        I'm lost without a paddle and headed up SH*T creek.
                        -- Life Sucks Then You Die.


                        "I'll believe corp. are people when Texas executes one."

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                        • #13
                          I DO remember that commercial! This was when a nephew had fed a pb&j to his parents VCR, and DH and I got out the floorless playpen and blocked off our nice new entertainment center. Worked like a charm for us! AND it protected the Christmas tree from the girls, although not from the cat...

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                          • #14
                            Quoth Minflick View Post
                            DH and I got out the floorless playpen and blocked off our nice new entertainment center. Worked like a charm for us! AND it protected the Christmas tree from the girls, although not from the cat...
                            I don't think we ever used our playpens to keep kids in. They were always used around the TV or christmas tree and, on one occasion, me with the ironing board.

                            My local gaming shop had a wall of shame of broken consoles. One had a small lizard fried to the mother board, another was a case from a PS2 with a couple of bits of brick inside. I don't think the staff member who accepted that return ever lived it down.
                            Be Nicer To Retail Workers 2K18, also known as: stop being an incredibly shitty human to people just doing their job.

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                            • #15
                              I remember coming in one day when I worked at "Gamestore" and in the back was a white Xbox 360 my coworker had taken as a trade in. I picked it up to make room for some other stuff and right away I realized it didn't feel right.

                              Following up on my intuition, I grabbed a screwdriver and opened the case. There was nothing inside except for a large stone tablet. The external ports had simply been glued on to the case so it still looked normal on the outside.

                              The worst part about this was, my useless coworker (yes, he was holiday help) had apparently accepted this for trade WITHOUT testing it as we are required to do. Needless to say SOMEONE got a stern talking to from our manager the next day.

                              Guess who wasn't kept on after the holidays?
                              Last edited by CrazedClerkthe2nd; 12-24-2016, 02:54 AM.
                              "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

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