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  • #1

    ID woes at the hotel

    Last night on my audit shift a woman arrived to check in. When I asked her for ID and credit card she told me they were in the car (really, did you think we would not ask?) She went out and came back in with her husband's ID and credit card in his name. I had to ask her to bring her husband inside if they wanted to use his card. She left again and through her hands up in the air in a minor hissy fit. He came in and the rest of the check in went well.

    I hope she does not think it is okay to use other people's Id. For all know she found this guy's wallet and was using his info to check in for a free night on his dime. Does she not understand it is all for the protection of the guest?
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  • #2
    I have this come up from time to time. I've even had one person go to the car telling me they were getting the person, but end up driving away.

    The best is when they try to tell you that they're not going to get the person because they're asleep in the car. Don't you plan on waking them up so they can get to their room?
    To right the countless wrongs of our days... We shine this light of true redemption, that this place may become as paradise...Oh, what a wonderful world such would be...

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    • #3
      Quoth Mr Hero View Post
      I've even had one person go to the car telling me they were getting the person, but end up driving away.
      So....Problem solved, then. ^_^
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      • #4
        Quoth figgyx View Post

        Does she not understand it is all for the protection of the guest?
        "No, because I would never ever do something like that! I know there are people who do, but I am not one of them, and if you were at all competent you would realize that!!" *rant rant rant*
        Customer service: More efficient than a Dementor's kiss
        ~ Mr Hero

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