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Open letter to my last caller - note I work for a health insurance company specifically with professional provider practices [doctor's office] and usually I speak with office manager or an office assistant.
Dear Therapist's Wife,
I do not care that you are married to the therapist. I have no inclination to treat you any differently than any other caller. You are not a good special. All your marital status tells me is that he's not making enough to hire someone that knows what they are doing to take care of the business part of his practice.
I do not have a high opinion of you to begin with because you have demonstrated already that you cannot follow verbal directions with any competency. When the phone system asks you to enter the member's id and you enter your husband's provider id instead, that makes you special in a bad way.
I feel no obligation to submit your claims for you. I do not care if you are paid or not. If you do not report the member's date of birth and gender then your claims will deny and die. We cannot adjust them. We're not allowed.
~You~ must gather the correct information from the patient or policyholder and resubmit your own claims.
No Love but much Sincerity,
Me
[note that as I'm typing I'm pausing where I would put an explitive and consciously deciding not to do so. This job as been bad that way. It makes me want to swear. A lot. It makes me feel.... stabby]
Dear Therapist's Wife,
I do not care that you are married to the therapist. I have no inclination to treat you any differently than any other caller. You are not a good special. All your marital status tells me is that he's not making enough to hire someone that knows what they are doing to take care of the business part of his practice.
I do not have a high opinion of you to begin with because you have demonstrated already that you cannot follow verbal directions with any competency. When the phone system asks you to enter the member's id and you enter your husband's provider id instead, that makes you special in a bad way.
I feel no obligation to submit your claims for you. I do not care if you are paid or not. If you do not report the member's date of birth and gender then your claims will deny and die. We cannot adjust them. We're not allowed.
~You~ must gather the correct information from the patient or policyholder and resubmit your own claims.
No Love but much Sincerity,
Me
[note that as I'm typing I'm pausing where I would put an explitive and consciously deciding not to do so. This job as been bad that way. It makes me want to swear. A lot. It makes me feel.... stabby]
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