Howdy all! Long time no post. I hear this place is under new management now?
I bring you more tech tales of woe from the “wonderful” world of the computer superstore (although technically since this place has now been moved into the Electricals super store across the street maybe I should stop calling it that. I’ll get to that in another post maybe)
So this happened a little while ago. I was tidying stuff away in the tech cupboards and I see this Asus ultrabook laying in a box with no label on it and no receipt. I turn to the other tech on duty that night and ask him if he knows anything about it.
Simon simply tells me “You don’t want to know” … okay then. I left it at that.
Like a day later Simon is dealing with this rather irate guy who is screaming the place down. He’s going on about how Computer superstores are a bunch of rip-off merchants, that the salesman had conned him and all that Jazz. He grabbed a box off the counter and stormed out.
Simon comes into the back and when I asked him what the hell all that was about he explained it to me. The Asus I had seen the night before was his, he’s just stormed out with it. He was screaming the place down because it didn’t have an optical drive and rather than spending the £15 on an external drive he demanded that we return the computer…that he had owned for 6 months. I laughed. This is not the first time this kind of thing has happened so I could sympathise with Si for having to deal with it.
A week later, I come back into the tech area after my lunch, I see the same guy standing by the TechDirect desk, pinching the bridge of his nose and his whole body is shaking. At this point the first aider in me kicked in and I ask him “Are you okay?”
Si says “Flea!!” to grab my attention and waves at me with a motion that I took to mean “Don’t ask. Just walk away”. I was right. Later that evening, the same Asus ultrabook was sitting in our cupboards because he had left it on the counter. It disappeared a few days after that. I was told he had been in to collect it.
A few days later and this same guy comes in. I’m the TechDirect tech on duty at that point. Well isn’t that just wonderful?
He puts the computer on the desk and proceeds to mumble incoherently about it. I ask him to speak up and he immediately goes off like a firework. Same rant as before, there’s no optical drive and we’re all scam artists (by this point I was already well aware that one of our less reputable salespeople had sold him this machine but even he wouldn’t be so stupid as to try and sell an Ultrabook as having an optical drive). All the same Jazz as before.
Poker face time.
“I’m sorry you feel that way but I can’t offer you a refund on a machine that is 6 months old. If you were dissatisfied with it then we have a 21-day no quibble return policy which is more than enough time to fully inspect the product. You are way past that so I can’t return it”
“Well I knew nothing about that policy! Where can I read that?!”
“It’s printed on your receipt, its also on the wallet the receipt is currently stapled to and is on the 6ft high sign that is just over my left shoulder as well as being on a poster next to every single POS terminal in the store”
He proceeds to pinch his nose and shake all over again. At this point I’m totally sick of the sight of him.
He then tells me “Well, I’m not taking it home again!”
“That’s your choice. However you should know that if you leave it on the counter again; I will leave it there. If that happens, it WILL get stolen, I will neither be able nor willing to prevent that from happening because of the TORTS act governing interference with goods, you will then be down a computer and however much you spent on it. It’s your choice.” At which point I walked off.
He hung around for a few minutes, grabbed his computer and left. I expected to see him again a few days later but he never returned
I bring you more tech tales of woe from the “wonderful” world of the computer superstore (although technically since this place has now been moved into the Electricals super store across the street maybe I should stop calling it that. I’ll get to that in another post maybe)
So this happened a little while ago. I was tidying stuff away in the tech cupboards and I see this Asus ultrabook laying in a box with no label on it and no receipt. I turn to the other tech on duty that night and ask him if he knows anything about it.
Simon simply tells me “You don’t want to know” … okay then. I left it at that.
Like a day later Simon is dealing with this rather irate guy who is screaming the place down. He’s going on about how Computer superstores are a bunch of rip-off merchants, that the salesman had conned him and all that Jazz. He grabbed a box off the counter and stormed out.
Simon comes into the back and when I asked him what the hell all that was about he explained it to me. The Asus I had seen the night before was his, he’s just stormed out with it. He was screaming the place down because it didn’t have an optical drive and rather than spending the £15 on an external drive he demanded that we return the computer…that he had owned for 6 months. I laughed. This is not the first time this kind of thing has happened so I could sympathise with Si for having to deal with it.
A week later, I come back into the tech area after my lunch, I see the same guy standing by the TechDirect desk, pinching the bridge of his nose and his whole body is shaking. At this point the first aider in me kicked in and I ask him “Are you okay?”
Si says “Flea!!” to grab my attention and waves at me with a motion that I took to mean “Don’t ask. Just walk away”. I was right. Later that evening, the same Asus ultrabook was sitting in our cupboards because he had left it on the counter. It disappeared a few days after that. I was told he had been in to collect it.
A few days later and this same guy comes in. I’m the TechDirect tech on duty at that point. Well isn’t that just wonderful?
He puts the computer on the desk and proceeds to mumble incoherently about it. I ask him to speak up and he immediately goes off like a firework. Same rant as before, there’s no optical drive and we’re all scam artists (by this point I was already well aware that one of our less reputable salespeople had sold him this machine but even he wouldn’t be so stupid as to try and sell an Ultrabook as having an optical drive). All the same Jazz as before.
Poker face time.
“I’m sorry you feel that way but I can’t offer you a refund on a machine that is 6 months old. If you were dissatisfied with it then we have a 21-day no quibble return policy which is more than enough time to fully inspect the product. You are way past that so I can’t return it”
“Well I knew nothing about that policy! Where can I read that?!”
“It’s printed on your receipt, its also on the wallet the receipt is currently stapled to and is on the 6ft high sign that is just over my left shoulder as well as being on a poster next to every single POS terminal in the store”
He proceeds to pinch his nose and shake all over again. At this point I’m totally sick of the sight of him.
He then tells me “Well, I’m not taking it home again!”
“That’s your choice. However you should know that if you leave it on the counter again; I will leave it there. If that happens, it WILL get stolen, I will neither be able nor willing to prevent that from happening because of the TORTS act governing interference with goods, you will then be down a computer and however much you spent on it. It’s your choice.” At which point I walked off.
He hung around for a few minutes, grabbed his computer and left. I expected to see him again a few days later but he never returned
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