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Never fails. Guest will stay at the hotel all weekend (maybe even all week), not say one word about any "issues" to us, and then make a complaint about us AFTER checking out, usually weeks later.
Some idiot who stayed here a few weekends back called the 1-800 number and complained about us. He claimed that the pool was too cold (gee, the other 100 people staying here that weekend thought it was fine). He said that no one fixed his broken toilet seat (was never reported, I do repairs and checked it today, all is good). Then he made a stupid claim, one that makes no sense, he wrote "whole time there all I saw was one employee". Is this dude for real? Is he really claiming that the hotel was run by ONE person all weekend? And finally, he says that "neighborhood" children were running up and down the halls. No, there were no neighborhood children, just children from a various schools staying here, hence the school buses in the parking lot.
If the children were bothering him, a simple phone call would have taken care of that. Or we could have checked the pool if he thought it was cold, who knows, maybe it was and no one else complained.
Point is, LET US KNOW, WE CAN'T READ MINDS!
Now I have to waste my time sending this moron an apology letter (its generic, all I do is change the name on the letter and print it, no specifics at all). I would send him a sarcastic letter, but I did that once, got my parents into a lot of trouble with the franchise directors.
/rant
Some idiot who stayed here a few weekends back called the 1-800 number and complained about us. He claimed that the pool was too cold (gee, the other 100 people staying here that weekend thought it was fine). He said that no one fixed his broken toilet seat (was never reported, I do repairs and checked it today, all is good). Then he made a stupid claim, one that makes no sense, he wrote "whole time there all I saw was one employee". Is this dude for real? Is he really claiming that the hotel was run by ONE person all weekend? And finally, he says that "neighborhood" children were running up and down the halls. No, there were no neighborhood children, just children from a various schools staying here, hence the school buses in the parking lot.
If the children were bothering him, a simple phone call would have taken care of that. Or we could have checked the pool if he thought it was cold, who knows, maybe it was and no one else complained.
Point is, LET US KNOW, WE CAN'T READ MINDS!
Now I have to waste my time sending this moron an apology letter (its generic, all I do is change the name on the letter and print it, no specifics at all). I would send him a sarcastic letter, but I did that once, got my parents into a lot of trouble with the franchise directors.
/rant
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