Just a rant I need to get off my chest.
I've worked in the same job for 6 years now. I am (reasonably) knowledgeable in the field that I work in (jewellery).
At the moment, 99% of conversations I have with customers go like this:
SC "Hi, I wondered if you could give me some advice on this matter?" (For arguments sake lets say they want to sell some jewellery)
Me "Of course, lets have a look..."
Me "Ok, these are lovely pieces that you are selling, we are curently only buying gold for scrap (not a lie, we are way overstocked at the moment, everything we buy gets melted down) at the moment, you would do much much better with these pieces to sell them in an auction or similar, any price I give you will be an insult"
SC " Well just give me a price and we'll see"
Me "OK, but it will only be a scrap price, in no way will it reflect the retail value of the piece"
SC *all sweetnes and light* "No problem at all, thats fine"
Me "We could offer you £X"
SC "WHAT??? HO DARE YOU?? THATS A £5000 RING DON'T YOU KNOW! WHAT AN OUTRAGE!! HOW CAN YOU DO THAT, ITS DAYLIGHT ROBBERY!!!"
Me "I did warn you..."
SC "WELL I'M DISGUSTED, I'LL TAKE MY BUSINESS ELSEWHERE FROM NOW ON, I'M NEVER COMING HERE AGIN!!"
Me
I've just used this as an example, but honestly we get it with everything. The second you give them your honest advice and it isn't what they want to hear, they lose their s**t.
The conversation may as well go like this
SC "I'd like to waste your time by asking for your (free) advice but then not taking it"
Me "No, go away"
SC "OK"
It would save so much time in the long run
I've worked in the same job for 6 years now. I am (reasonably) knowledgeable in the field that I work in (jewellery).
At the moment, 99% of conversations I have with customers go like this:
SC "Hi, I wondered if you could give me some advice on this matter?" (For arguments sake lets say they want to sell some jewellery)
Me "Of course, lets have a look..."
Me "Ok, these are lovely pieces that you are selling, we are curently only buying gold for scrap (not a lie, we are way overstocked at the moment, everything we buy gets melted down) at the moment, you would do much much better with these pieces to sell them in an auction or similar, any price I give you will be an insult"
SC " Well just give me a price and we'll see"
Me "OK, but it will only be a scrap price, in no way will it reflect the retail value of the piece"
SC *all sweetnes and light* "No problem at all, thats fine"
Me "We could offer you £X"
SC "WHAT??? HO DARE YOU?? THATS A £5000 RING DON'T YOU KNOW! WHAT AN OUTRAGE!! HOW CAN YOU DO THAT, ITS DAYLIGHT ROBBERY!!!"
Me "I did warn you..."
SC "WELL I'M DISGUSTED, I'LL TAKE MY BUSINESS ELSEWHERE FROM NOW ON, I'M NEVER COMING HERE AGIN!!"
Me
I've just used this as an example, but honestly we get it with everything. The second you give them your honest advice and it isn't what they want to hear, they lose their s**t.
The conversation may as well go like this
SC "I'd like to waste your time by asking for your (free) advice but then not taking it"
Me "No, go away"
SC "OK"
It would save so much time in the long run
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