Announcement

Collapse
No announcement yet.

The fine line between

Collapse
This topic is closed.
X
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
  • #1

    The fine line between

    YOUR (meaning the customer) extreem on purpose fuckup and it being OUR ((meaning my store) fault.

    A couple of shifts ago I had the delightful enjoyment to deliver this one.

    A manger/supervisor at a local grocery store warehouse/distribution center placed an on-line order for delivery around 10pm. They ordered 8 large pizzas. Nothing out of the ordinary. At the proper time the order gets made and I delivery it. I meet the supervisor at the designated door, pleasantries are exchanged and super signs the CC slip (with a generous tip to boot).

    The super then says "WHERE are my other pizzas???? I ordered like 12 medium pizzas. I look at the ticket to verify what I delivered was correct which it was. I tell the super this and express that I can only go by what is one the ticket. IF there has been some mistake he would need to call the store and discuss the situation with the MOD.

    I leave. By the time I get back to the store the super is on the phone with my MOD and the MOD IS NON TOO HAPPY.

    It seems the super DID look at the confirmation e-mail sent to him and saw the EXACT ORDER he placed BUT DID NOTHING about it.

    While on the phone the super makes the following statement --- "WELL I want those 5 extra pizzas for free because......."

    WAIT FOR IT...



    "THIS IS ALL YOUR FAULT"


    Really dude how have you managed to stay alive all these years with that logic and reasoning.
    I'm lost without a paddle and headed up SH*T creek.
    -- Life Sucks Then You Die.

    "I'll believe corp. are people when Texas executes one."
    Tags: None
  • #2
    Really dude how have you managed to stay alive all these years with that logic and reasoning.
    He's not using reason NOR logic. He's using "The customer is always right." >_< This is right up there with customers who add a pie or something else 45 minutes after placing the original order (once the driver is already out of the store, and being quoted a 40-50 minute delivery time), and then they get upset that the original driver doesn't have the add-on item with them...Last I checked, we don't use teleporters to deliver food.

    After all -- and I know this from experience -- many pizza places (especially at Corporate level) will fall over themselves in their eagerness to give out as many free pizzas as they possibly can to people who make the smallest complaint. Unfortunately, they don't make an exception for, say, repeat offenders who haven't really paid for a pizza in years as a result of doing this every time they order.
    Last edited by EricKei; 05-21-2017, 11:12 AM.
    "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
    "The difference between an amateur and a master is that the master has failed way more times." - JoCat
    "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
    "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
    "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
    "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
    Acts of Gord – Read it, Learn it, Love it!
    "Our psychic powers only work if the customer has a mind to read." - me

    Comment

    • #3
      Quoth Racket_Man View Post
      They ordered 8 large pizzas.

      The super then says "WHERE are my other pizzas???? I ordered like 12 medium pizzas.

      While on the phone the super makes the following statement --- "WELL I want those 5 extra pizzas for free because......."
      Quoth EricKei View Post
      He's not using reason NOR logic.
      He's not using math either. Double-check the numbers. Never mind the fact that around here a medium pizza is 12 inches in diameter and a large is 16 inches in diameter, so 8 large pizzas is more pizza than 12 medium.
      Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

      Comment

      • #4
        I did the math, it's 251.32 more square inches going by Wolfie's numbers, which is about 2 whole medium extra. So significantly more pizza.

        Also to ask for free pizza when it's your fuck up, that takes a lot of chutzpah( or dumbness).

        Comment

        • #5
          Quoth EricKei View Post
          After all -- and I know this from experience -- many pizza places (especially at Corporate level) will fall over themselves in their eagerness to give out as many free pizzas as they possibly can to people who make the smallest complaint. Unfortunately, they don't make an exception for, say, repeat offenders who haven't really paid for a pizza in years as a result of doing this every time they order.
          I have nothing to add as this is SOP these days ie. meaning just give em' lots of free shit .or we (corp) will so either way the "customer" gets lots of free shit.


          Quoth seen2much View Post
          Also to ask for free pizza when it's your fuck up, that takes a lot of chutzpah( or dumbness).
          See my above response to EricKel SOP in the quick service food restaurant biz these days. as mandated BY corp. level policy.
          I'm lost without a paddle and headed up SH*T creek.
          -- Life Sucks Then You Die.

          "I'll believe corp. are people when Texas executes one."

          Comment

          • #6
            RM - It was already SOP 20 years ago when I worked at the pizza place back home. Back before cell phones were really a thing, and getting an order from a pay phone or cell was considered grounds to refuse the order...

            Wolfie - Aye. I figured "math" would be covered under the umbrella of "logic."
            "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
            "The difference between an amateur and a master is that the master has failed way more times." - JoCat
            "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
            "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
            "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
            "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
            Acts of Gord – Read it, Learn it, Love it!
            "Our psychic powers only work if the customer has a mind to read." - me

            Comment

            Previous template Next
            Working...
            X