Tweet
I work in a pharmacy with 3 letters. We also do money transfers and it's super super easy. You have two options, use the kiosk which is really easy and straight forward, OR you can call the 1-800 number on the kiosk.
I get it, kiosks can be intimidating but it's so easy to just follow along on the screen. heck we have a 93 year old lady come in once in a while to send money to her grandkids and SHE can use the kiosk with ease.
Our contract with the company states that we CANNOT help. If they are struggling that much, that's why it's posted in 3 different spots on the kiosk to call the number. But as we all know, people don't read signs.
Enter IQ-challenged customer. I thought at first maybe it was just a brain fart but as she continued, it was obvious this lady is about 50 sandwiches short of a picnic. So she walks in, asks where does she go to do a money transfer and we point her in the direction of the kiosk. Now comes the fun part
1)Lady walks over to the kiosk and immediately yells out 'Can somebody help me over here???????'. Generally I don't have a problem getting someone started if they are POLITE about it. But I thought I'd be nice and do that. First thing out of her mouth is 'What do I do?' And right there ON THE SCREEN it says 'Touch screen to begin'. I tell her to do just that and follow along, its REALLY EASY.
2)About a minute later she bellows out 'Excuse me, it's asking if I want to continue what do I do?' Uhm, if you want to continue push yes, otherwise push no.
3)Then ANOTHER minute later I hear the familiar 'Excuse me!!! It's saying I have to call the money company what do I do?' Uhm, it says RIGHT THERE ON THE SCREEN to call them and even GIVES YOU THE NUMBER!
So instead of calling them, she just gets frustrated and storms out.
Now I may be wrong but there aren't many places except for Walmart where the clerk does all the work for you. Most places I've been to either have the kiosk or the 'hotline' where you pick up the phone and talk directly to the company.
I get it, kiosks can be intimidating but it's so easy to just follow along on the screen. heck we have a 93 year old lady come in once in a while to send money to her grandkids and SHE can use the kiosk with ease.
Our contract with the company states that we CANNOT help. If they are struggling that much, that's why it's posted in 3 different spots on the kiosk to call the number. But as we all know, people don't read signs.
Enter IQ-challenged customer. I thought at first maybe it was just a brain fart but as she continued, it was obvious this lady is about 50 sandwiches short of a picnic. So she walks in, asks where does she go to do a money transfer and we point her in the direction of the kiosk. Now comes the fun part
1)Lady walks over to the kiosk and immediately yells out 'Can somebody help me over here???????'. Generally I don't have a problem getting someone started if they are POLITE about it. But I thought I'd be nice and do that. First thing out of her mouth is 'What do I do?' And right there ON THE SCREEN it says 'Touch screen to begin'. I tell her to do just that and follow along, its REALLY EASY.
2)About a minute later she bellows out 'Excuse me, it's asking if I want to continue what do I do?' Uhm, if you want to continue push yes, otherwise push no.
3)Then ANOTHER minute later I hear the familiar 'Excuse me!!! It's saying I have to call the money company what do I do?' Uhm, it says RIGHT THERE ON THE SCREEN to call them and even GIVES YOU THE NUMBER!
So instead of calling them, she just gets frustrated and storms out.
Now I may be wrong but there aren't many places except for Walmart where the clerk does all the work for you. Most places I've been to either have the kiosk or the 'hotline' where you pick up the phone and talk directly to the company.
Comment