This is a reply from a member at another forum I subscribe to regarding being nice to cashiers.
There seems to be a perception among the public - at least among people who do not work in retail or other customer service roles - that the person behind the counter doesn't have a soul, they're a machine behind the counter to which one hands money, at one's beck and call, 24-7 in some instances, and on weekends and most holidays. Add to the burden of modern cashiers a 'script' they must recite, from corporate, about the benefits of this card or that promotion, or whom benefits from their purchases.
This is a reply from another member of that forum to the reply above
That is not the fault of the customer. The company you work for determines your work hours, and you either accept or reject working those hours. The company you work for makes you follow that script you're referring to. None of these things are the customer's fault.
Also, most people go in stores to buy something, not to make friends with the cashier. They aren't treating you badly because they aren't being super friendly and talkative with you.
By shopping in your store, they are helping you to remain employed and keep earning a paycheck. Be grateful for that.
So how would you reply to either one of these members?
There seems to be a perception among the public - at least among people who do not work in retail or other customer service roles - that the person behind the counter doesn't have a soul, they're a machine behind the counter to which one hands money, at one's beck and call, 24-7 in some instances, and on weekends and most holidays. Add to the burden of modern cashiers a 'script' they must recite, from corporate, about the benefits of this card or that promotion, or whom benefits from their purchases.
This is a reply from another member of that forum to the reply above
That is not the fault of the customer. The company you work for determines your work hours, and you either accept or reject working those hours. The company you work for makes you follow that script you're referring to. None of these things are the customer's fault.
Also, most people go in stores to buy something, not to make friends with the cashier. They aren't treating you badly because they aren't being super friendly and talkative with you.
By shopping in your store, they are helping you to remain employed and keep earning a paycheck. Be grateful for that.
So how would you reply to either one of these members?
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