That was not there yesterday

[evilhomer]

I'm on a big 5 day move. During any move, it is inevitable that the customer is going to find something and/or change their mind on something, this one is no different. It certainly didn't help matters that Mr. A-hole proved himself to be a complete douche on day 1, but when he came to us on day 2 and with an accusing tone that just screamed "Yes, I am calling you all stupid", and told us that we "missed" these items, I could not let it stand.

Me: No, those items weren't there yesterday
SC: Yes they were, you obviously missed them.
Me: No we didn't, this area was completely empty when we finished yesterday. If you stuck around like you're supposed to, you would have seen that.
SC: I had very important business, I couldn't just wait for you guys, but I know for sure that these were here.
Me: Once again, no they weren't. But it's no big deal, we're here all week and it's just a couple of boxes, we'll add it on. We just can't have you doing this all week because we've got a schedule to keep.
SC: Well just make sure you don't forget anything
Me: We always do, as we did yesterday. Try to stick around and you'll see that.

All he had to do was say "hey sorry guys, I found a couple of extra boxes" and it's done without a hitch. But instead, he's got to be deceptive and be an asshole about it.

[Shyla]

"When I say jump, you ask how high." No. Stop being an asshole. I despise people like that. He needs to establish that he's important and you're not just to get through his week. Good for you for pushing back.

[dalesys]

Snerk. Someone's dick is sticking out between the teeth of his zipper... and he hasn't noticed.

[Gerrinson]

Perhaps snap a photo of the 'empty' areas before you leave from now on? If he pulls this crap again you can show him the video evidence to the contrary.

[evilhomer]

Perhaps snap a photo of the 'empty' areas before you leave from now on? If he pulls this crap again you can show him the video evidence to the contrary.

He knows what he did. If I showed him a photo, this would just be something out of the photo that he moved over, but "it was right there, I just moved it so you wouldn't miss it this time".

This is why the customer is supposed to stick around so we can do a final walkthrough. When they leave before we're done, it's our word against there's, but that's an office problem, not a me problem.

[earl colby pottinger]

360 degrees

He knows what he did. If I showed him a photo, this would just be something out of the photo that he moved over, but "it was right there, I just moved it so you wouldn't miss it this time".

This is why the customer is supposed to stick around so we can do a final walkthrough. When they leave before we're done, it's our word against there's, but that's an office problem, not a me problem.

That I why I recommend a 360 degree video.

[mhkohne]

That I why I recommend a 360 degree video.

Proving the SC wrong will just lead to more yelling.

[notalwaysright]

That I why I recommend a 360 degree video.

SC: You moved the stuff out of the room before you took the video!

There is no winning, and like the OP said, he knows what he did.