I'm on a big 5 day move. During any move, it is inevitable that the customer is going to find something and/or change their mind on something, this one is no different. It certainly didn't help matters that Mr. A-hole proved himself to be a complete douche on day 1, but when he came to us on day 2 and with an accusing tone that just screamed "Yes, I am calling you all stupid", and told us that we "missed" these items, I could not let it stand.
Me: No, those items weren't there yesterday
SC: Yes they were, you obviously missed them.
Me: No we didn't, this area was completely empty when we finished yesterday. If you stuck around like you're supposed to, you would have seen that.
SC: I had very important business, I couldn't just wait for you guys, but I know for sure that these were here.
Me: Once again, no they weren't. But it's no big deal, we're here all week and it's just a couple of boxes, we'll add it on. We just can't have you doing this all week because we've got a schedule to keep.
SC: Well just make sure you don't forget anything
Me: We always do, as we did yesterday. Try to stick around and you'll see that.
All he had to do was say "hey sorry guys, I found a couple of extra boxes" and it's done without a hitch. But instead, he's got to be deceptive and be an asshole about it.
Me: No, those items weren't there yesterday
SC: Yes they were, you obviously missed them.
Me: No we didn't, this area was completely empty when we finished yesterday. If you stuck around like you're supposed to, you would have seen that.
SC: I had very important business, I couldn't just wait for you guys, but I know for sure that these were here.
Me: Once again, no they weren't. But it's no big deal, we're here all week and it's just a couple of boxes, we'll add it on. We just can't have you doing this all week because we've got a schedule to keep.
SC: Well just make sure you don't forget anything
Me: We always do, as we did yesterday. Try to stick around and you'll see that.
All he had to do was say "hey sorry guys, I found a couple of extra boxes" and it's done without a hitch. But instead, he's got to be deceptive and be an asshole about it.
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