Last Saturday night a groom along with two women came to the front desk around 1230am. He was extremely drunk and did not know what room he was in. One of the women was the spokesperson for this motley little group. She was the bride's father's girlfriend. She asked me to look up his room number and for some strange reason there was no room listed in the computer with his last name or the maiden name of his new bride. He was becoming quite agitated as it seems his brand spanking new bride was already up in the room and passed out and he was anxious to join her (understandable)
I kept looking but could not figure out the room number. I asked this woman to go to the room and come back and tell me the room number so I could figure out what was going on. I was doing everything within my power to figure out this little conundrum. Meanwhile, drunk groom has left and he comes back and demands his room key. I once again tell him that for whatever reason I can not figure out what room he is in. He storms off and drops a few "F" bombs on me and goes back outside. A few seconds later he decides it would be a great idea to kick in the lobby window. Glass is everywhere and (yep, you guessed it) I called the police.
An officer is promptly dispatched and we go looking for the groom. He is nowhere to be found. We go back to the lobby where the groom is now spotted going into a room. Said officer goes back down and talks to groom and he freely admits he broke the window. He is now facing charges of malicious destruction of property as my hotel owner will be prosecuting him. He was not taken to jail because it was his wedding night. - but really that was a moot point because a short time later his new bride comes to the lobby, looks at the window and drives off alone.
The kicker - the reason I could not find either name in our directory is because the bride checked into the room on Friday night (pre-wedding) and shared the room with a friend - and the room was in the friend's name.
I kept looking but could not figure out the room number. I asked this woman to go to the room and come back and tell me the room number so I could figure out what was going on. I was doing everything within my power to figure out this little conundrum. Meanwhile, drunk groom has left and he comes back and demands his room key. I once again tell him that for whatever reason I can not figure out what room he is in. He storms off and drops a few "F" bombs on me and goes back outside. A few seconds later he decides it would be a great idea to kick in the lobby window. Glass is everywhere and (yep, you guessed it) I called the police.
An officer is promptly dispatched and we go looking for the groom. He is nowhere to be found. We go back to the lobby where the groom is now spotted going into a room. Said officer goes back down and talks to groom and he freely admits he broke the window. He is now facing charges of malicious destruction of property as my hotel owner will be prosecuting him. He was not taken to jail because it was his wedding night. - but really that was a moot point because a short time later his new bride comes to the lobby, looks at the window and drives off alone.
The kicker - the reason I could not find either name in our directory is because the bride checked into the room on Friday night (pre-wedding) and shared the room with a friend - and the room was in the friend's name.
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