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At 230am the other night on my audit shift a woman came in for a room. When I asked her for a type of payment she told me her apartment manager said she had an arrangement with our hotel. I told her that did not sound right and looked up all our direct bill accounts. There were none with the apartment name nor with the name she gave me.
I told her that we did not have billing arrangements and would need a credit card. Her card was declined and she pushed the issue some more. She asked me if I was new. She kept insisting we had payment arrangements. I kept telling her I would need a printed statement saying her manager would pay for her room. I mean, really, who shows up in the middle of the night with no proof?
She left.
I told her that we did not have billing arrangements and would need a credit card. Her card was declined and she pushed the issue some more. She asked me if I was new. She kept insisting we had payment arrangements. I kept telling her I would need a printed statement saying her manager would pay for her room. I mean, really, who shows up in the middle of the night with no proof?
She left.
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