Irma-Related Suckiness

[Mike Taylor]

It's been a while since I've had a story to tell, but in the couple of days before Irma struck, when all of South Florida was battening down the hatches, we had a call come in from a VERY irate customer who was pissed that their appliance had not arrived on that date as promised. The poor sod answering the phone tried to explain very politely that it was likely due to the impending storm since our appliance distribution warehouse was in Miami. A chance to speak to a manager about it was offered, but they decided very rudely they were going to call corporate and complain, as if that would magically fix anything.

As it so happened, Miami was spared the direct hit (the glancing blow they got was still pretty damned rough) by the eye on account of OUR city being in the crosshairs, so there's a good chance their appliance would have been ruined had it actually been delivered.

[csquared]

I was waiting for the part where they cancel the order because their home was destroyed.

[Deevil]

I dealt with a woman shortly after Irma that had called earlier in the day to check on a delayed delivery. The CSA she spoke with previously told her last location and that it would be delivered by usps. The order had been sent surlypost and brown still had it in their possession. Apparently she took a bus to her local post office to try and get it from they and called back all irate. After listening to her gripe about her fruitless venture for several minutes, she asked for the tracking number and phone number for brown and hung up to force them to hand over her order of paper plates and napkins immediately.