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  • Survey results

    The results from several surveys that Kroger customers completed for the location I work at as a cashier were printed and posted near the time clock.

    My name was mentioned on one of the surveys.

    The customer stated that I was courteous, and that the bagger who was helping bag their groceries was helpful.

    But...

    The customer stated the reason why they were not highly satisfied was because they were having a bad day.

    And Kroger wants every customer to be highly satisfied.
    Last edited by snugglegirl05; 11-18-2017, 03:37 AM.

  • #2
    You just can't win

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    • #3
      Obviously you should've gone above and beyond to make them happy!

      Wear a clown costume and run around with balloons honking a bicycle horn!

      Given them a big sloppy kiss! That would've done it!

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      • #4
        Yup.. that sort of thing is why demanding your customer reps have all 5-star reviews is on a hiding to nothing.

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