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Tonight was just another Saturday night at the Store. By which I mean the place was packed to the rafters, almost all of the checkstands were open, and we were struggling to keep pace with what seemingly comprised the entire population of This Town streaming through our doors to restock their larders. I'm on the grocery floor trying to refill our promo cases when I get called to the front for a price check. The customer has a package of frozen chicken fajita strips that's scanning for $7.98, but which they INSIST has a sign saying that it's $3.98.
So I head back to the freezer section and find the product on the shelf, which, in fact, used to say the product was $7.98. I say "used to" because, at some point between when the tag was placed and the moment in which I was checking it, someone had drawn a 3 over the 7 in black Sharpie.
And when I say "over", I mean "over", not "on". Not only was the 3 not centered properly, not only was it obviously not the same font as the rest of the tag, but it wasn't even on the tag itself - it had been scrawled onto the plastic folder that hangs from the shelf and holds the tag inside it.
Suffice to say, this is not how the Store's pricing department handles price changes.
I went to the nearest phone and called the checkstand and told the cashier the price was correct and the tag had been altered. I then overheard the cashier explain this to the customer, who immediately proclaimed "OH, I don't want it then."
This SC clearly didn't think much of the intellect of myself, our cashiers, or our pricers if they thought this was going to work. And while I can't personally prove that it wasn't some other customer who did it, they're lucky that I'm the one who found it out and not LP, because if Mr. Wayne had caught them on camera trying to manipulate prices, that's a lifetime trespass from the entire chain.
So I head back to the freezer section and find the product on the shelf, which, in fact, used to say the product was $7.98. I say "used to" because, at some point between when the tag was placed and the moment in which I was checking it, someone had drawn a 3 over the 7 in black Sharpie.
And when I say "over", I mean "over", not "on". Not only was the 3 not centered properly, not only was it obviously not the same font as the rest of the tag, but it wasn't even on the tag itself - it had been scrawled onto the plastic folder that hangs from the shelf and holds the tag inside it.
Suffice to say, this is not how the Store's pricing department handles price changes.
I went to the nearest phone and called the checkstand and told the cashier the price was correct and the tag had been altered. I then overheard the cashier explain this to the customer, who immediately proclaimed "OH, I don't want it then."
This SC clearly didn't think much of the intellect of myself, our cashiers, or our pricers if they thought this was going to work. And while I can't personally prove that it wasn't some other customer who did it, they're lucky that I'm the one who found it out and not LP, because if Mr. Wayne had caught them on camera trying to manipulate prices, that's a lifetime trespass from the entire chain.
) the cashier had to scan the regular UPC code THEN scan the TVs serial number to confirm this was the actual item being scanned to verify it was the correct item (my new TV).
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