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That's not what the customer service desk is for.

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  • That's not what the customer service desk is for.

    Okay, so until 10pm we sell things like lotto and cigs at the service desk and do returns/questions/concerns(complaints). I don't mind if someone wants us to scan one or two items from their shopping so they can pay all at once. What I do mind however, is impatient assholes bringing a near full buggy of groceries because they don't want to wait the extra 5minutes in line. Our lines are pretty short (this time of year anyway) and if we see it's getting busy we open a new line. There's no reason to skip unless you need something at CS desk (in which case we can usually bring it to the cashier anyway) or you're being an asshole. It's one thing to be behind two people doing their week shopping and having only two items or being on break, feel free to pay at the desk. But if you have a ton of shit then don't be a dick. You are not entitled to jump the line because your impatient. I will send people right back in their line of I'm the only Supervisor on the floor. Unfortunately other supervisors refuse to tell customers NO and encourage behaviour until we start either losing tons of money (as the case was for one lady who would grab items off the shelf and pretend to return them so she could get free cash back. She would throw a tantrum if you dared pointed out she needed a receipt or that you had to put it on a card not give her cash because she claims to have lost the receipt) or people start quitting because they no longer wish to put up with customer abuse (because they've gotten entitled by always having their way. One person actually had the balls to come behind the desk and try to corner one of the younger workers. The desk is built like a horseshoe with the back wall making one side and the desk itself being the other. I've been telling them for the last four years that they should make it open on both ends for emergencies when they finally get around to renos. She left in tears and didn't come back for a week. And even now she refuses to work shifts where I'm not on because the other sups won't stand up to a customer.) I have no problem telling customers to mind their damn manners and no I'm not just going to nod and smile. When I see a problem I address it, not bury my head in the sand. And sorry mister balding middle age guy, I don't find you nearly as intimidating as 1500lbs of annoyed and flailing about horseflesh. Your attempt to loom over me only makes me want to laugh at your cartoon villain impression.
    Don’t worry about what I’m up to. Worry about why you are worried about what I’m up to.

  • #2
    That used to drive me nuts because I'd watch people come up to the front and then walk right past eeeevvverybody who had been waiting in line in order to go to the service desk. Perfect example of overweening entitlement.
    "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

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