Tweet
1) Marketing 101: If we have a promotion or a mailer of some kind, chances are, there's gonna be strings attached. That 20 dollar check? Yeah, it says right on it what you need to do for me to authorize it so you can spend it.
Amazingly, it even says what you can spend it on.
Ditto for buy one/get one promos. You buy 2 of the product to get the special price, not 1. It even says on the sign. This should not be news.
2) Insurance plans dictate your copay: Although I'd love for you to only pay $20 for brand, if you insist on brand even though your doctor gave the ok for generic, you're gonna pay a lot more. Especially if the original cash price on this stuff is over $700. Sure, you can call and complain, but since this is standard across the industry, I don't think you're really going to enact any change, and frankly, I agree with the insurance company here.
3) A pharmacy is not McDonalds. It will take me a spot of time to get your script done in a safe manner for you. Especially since you chose to come at the same time as the rest of the unwashed hordes. We are first come, first served, unless you are literally crying due to pain or your child just threw up in the waiting area. THOSE people get their scripts done in a hurry.
4) I'm sorry if you're offended that I asked you some personal information like your birthday to verify who you are. Amazingly, there's other patients that fill here with similar names. Just makin' sure that you're getting your stuff and not theirs.
5) When you get to the placebo week on your birth control, or when you get down to the last 5 to 10 pills in your bottle, please call for a refill at that point, not 2 days after you've been out. Less waiting for you, less of an emergency if there happens to be a problem, like needing a refill, less stress! It's great! Plus, it drops my wait time down for the people who managed to break their arm doing something silly.
6) If you don't need your newly written script right away, it's really all good to drop it off the day before you intend to pick it up. Again, you won't need to wait, any problems that we may encounter, like a mis-written dose or a need to order in your product, can be handled stress free for you and me! Yay!
7) Although my pharmacy is pretty large by chain standards, I don't carry every weird possible drug back here. We've got a lot of obscure stuff, but not all. And I for sure don't carry brand on a lot of our common generics, like Augmentin ES suspension.
Why? Because no one wants it and it's bloody expensive, that's why. I'll order it, but it will take me a day.
8) Incredibly, doctors' offices and some insurance help desks are not open 24 hours. If you know you need something done with any of these entities, please get it handled early in the day. 11 pm and needing an insurance override = you paying cash. Sorry.
9) I have no control over the automated phone system. I don't know why you didn't receive a call. No, I don't have time to call every single bloody person that needs refills on their script to let them know. I'm lucky if I have enough time to call doctors who don't have fax machines or email systems to take refill requests, much less you. Think about this for a second. You have 1, maybe 2 scripts to worry about. We fill on average about 500 per day. Who do you think is in a better position to worry about your 2 scripts: you, or me? I'll put my money on you.
Amazingly, it even says what you can spend it on.
Ditto for buy one/get one promos. You buy 2 of the product to get the special price, not 1. It even says on the sign. This should not be news.
2) Insurance plans dictate your copay: Although I'd love for you to only pay $20 for brand, if you insist on brand even though your doctor gave the ok for generic, you're gonna pay a lot more. Especially if the original cash price on this stuff is over $700. Sure, you can call and complain, but since this is standard across the industry, I don't think you're really going to enact any change, and frankly, I agree with the insurance company here.
3) A pharmacy is not McDonalds. It will take me a spot of time to get your script done in a safe manner for you. Especially since you chose to come at the same time as the rest of the unwashed hordes. We are first come, first served, unless you are literally crying due to pain or your child just threw up in the waiting area. THOSE people get their scripts done in a hurry.
4) I'm sorry if you're offended that I asked you some personal information like your birthday to verify who you are. Amazingly, there's other patients that fill here with similar names. Just makin' sure that you're getting your stuff and not theirs.
5) When you get to the placebo week on your birth control, or when you get down to the last 5 to 10 pills in your bottle, please call for a refill at that point, not 2 days after you've been out. Less waiting for you, less of an emergency if there happens to be a problem, like needing a refill, less stress! It's great! Plus, it drops my wait time down for the people who managed to break their arm doing something silly.
6) If you don't need your newly written script right away, it's really all good to drop it off the day before you intend to pick it up. Again, you won't need to wait, any problems that we may encounter, like a mis-written dose or a need to order in your product, can be handled stress free for you and me! Yay!
7) Although my pharmacy is pretty large by chain standards, I don't carry every weird possible drug back here. We've got a lot of obscure stuff, but not all. And I for sure don't carry brand on a lot of our common generics, like Augmentin ES suspension.
Why? Because no one wants it and it's bloody expensive, that's why. I'll order it, but it will take me a day.
8) Incredibly, doctors' offices and some insurance help desks are not open 24 hours. If you know you need something done with any of these entities, please get it handled early in the day. 11 pm and needing an insurance override = you paying cash. Sorry.
9) I have no control over the automated phone system. I don't know why you didn't receive a call. No, I don't have time to call every single bloody person that needs refills on their script to let them know. I'm lucky if I have enough time to call doctors who don't have fax machines or email systems to take refill requests, much less you. Think about this for a second. You have 1, maybe 2 scripts to worry about. We fill on average about 500 per day. Who do you think is in a better position to worry about your 2 scripts: you, or me? I'll put my money on you.
"You'd feel a Hell of a lot better if you'd just rip into the occasional customer." 
Comment