First, customer complaints can generally be broken into four categories:
1)There is a genuine problem and should be addressed.
2)I'm not capable of cooking even a simple meal and shouldn't be allowed in the kitchen for everyone's health and safety.
3)I couldn't be bothered reading the sign before jamming it into my cart.
4) scammers
I would say about 15% of our complaints our of the 1st catagory, a barely there percentage of the last and the rest well...
The usual complaints today of
C: 'my garlic bread burned in the oven! I want my money back!'
M: How long was it in for?
C: 'Well I was in a rush so I turned it up a bit more and halved the time'
M: *facepalm*
C: The fish went bad, I had to take it all the way to -insert place that's more then an hours drive by car-
M: did you have it in a cooler?
C: does fish need to be kept cold?
M: *i need this job, must take frustration out on customer*
C: what do you mean this isn't on sale? All the other flavours were, I saw te signs there!
M: but as you can see there's no sale sign on this flavour because it's really popular already.
C: but the -insert other flavour- flavour was on sale.
M: Yes, but that is a different flavour
C: can I get this -different brand name- cheese for the same price as the sale -generic name brand- cheese?
M: No, they are different brands and so different prices.
C: I know the flyer starts tomorrow but can I get it at this price anyway?
M: we cannot move the sale dates as they are set in stone by HO
C: but I don't wanna~ cone back tomorrow.
C: that's wrong, it's this price
*price check*
M: (If you had actually read the sign) see it says it's the smaller version of the product not the XXXL (nice try lady.)
1)There is a genuine problem and should be addressed.
2)I'm not capable of cooking even a simple meal and shouldn't be allowed in the kitchen for everyone's health and safety.
3)I couldn't be bothered reading the sign before jamming it into my cart.
4) scammers
I would say about 15% of our complaints our of the 1st catagory, a barely there percentage of the last and the rest well...
The usual complaints today of
C: 'my garlic bread burned in the oven! I want my money back!'
M: How long was it in for?
C: 'Well I was in a rush so I turned it up a bit more and halved the time'
M: *facepalm*
C: The fish went bad, I had to take it all the way to -insert place that's more then an hours drive by car-
M: did you have it in a cooler?
C: does fish need to be kept cold?
M: *i need this job, must take frustration out on customer*
C: what do you mean this isn't on sale? All the other flavours were, I saw te signs there!
M: but as you can see there's no sale sign on this flavour because it's really popular already.
C: but the -insert other flavour- flavour was on sale.
M: Yes, but that is a different flavour
C: can I get this -different brand name- cheese for the same price as the sale -generic name brand- cheese?
M: No, they are different brands and so different prices.
C: I know the flyer starts tomorrow but can I get it at this price anyway?
M: we cannot move the sale dates as they are set in stone by HO
C: but I don't wanna~ cone back tomorrow.
C: that's wrong, it's this price
*price check*
M: (If you had actually read the sign) see it says it's the smaller version of the product not the XXXL (nice try lady.)
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