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Waaaaaay back in the day I used to work at a certain well-known Canadian donut store names after a hockey player...
Anyhow, I had already been there more than a year, so my boss had me on the later shifts. It was a really quiet night (I think it was a Tuesday) and we were running low on a few types of donuts, but since it was not the most popular flavors and we did not want to have to throw out a bunch at the end of the night, we did not make any more. (This was right after Timmy's switched from fresh, preservative free donuts made on site to frozen, chemical filled donuts sent to us from a factory)
Anyhow, a woman came in with her friend in search of donutty goodness. She ordered a tea, bag on the side (important) and a walnut crunch (a turd-shaped chocolate donut studded with walnuts.)
So I check the wall, and we are all out of walnut crunches. I tell her this, and she gets quite agitated. She asks if we have any more in the back. I tell her no. She insists I go check. I do so. Not one left. She asks if we will make more. Well, no it is 5 in the evening, we don't generally make any more donuts at this point. So, she is very bitchy about not being able to have her chocolatey walnut turd. I made up her tea, and since I was a bit flustered at this point, I accidentally put the bag in. My bad, I made her a new one the way she asked for it at no charge. But MAN was she annoyed.
Anyhow, she and her friend sat around the store for THREE HOURS, chatting. They didn;t buy any more food either. Normally we would kick people out after 20 minutes, but if it is not busy, we let people stay as long as they care too. At about 7pm, we got slammed, so we actually had to make more donuts. Including walnut crunches. Dear Goddess, when she saw me carry that tray out, she turned purple!
She flounced out of the store, and I thought that was the end of it. Oh no, not so!
A week later I was chatting with my boss, and he asked me if I had served a lady who bought a walnut chrunch and a tea. Apparently she had called our head office and said I had lied to her and was maliciously HIDING DONUTS IN THE BACK OF THE STORE? She also said I was rude (not true), and I 'adulterated' her drink on purpose. (Honest mistake, I made you a new one, and come on it is not like I sneezed in it, it was a tea bag!)
End of story, the woman came in, our manager had to apologise, refund her money (under $2 for a tea and donut) and give her $10 in gift certificates. What a bitch!
Anyhow, I had already been there more than a year, so my boss had me on the later shifts. It was a really quiet night (I think it was a Tuesday) and we were running low on a few types of donuts, but since it was not the most popular flavors and we did not want to have to throw out a bunch at the end of the night, we did not make any more. (This was right after Timmy's switched from fresh, preservative free donuts made on site to frozen, chemical filled donuts sent to us from a factory)
Anyhow, a woman came in with her friend in search of donutty goodness. She ordered a tea, bag on the side (important) and a walnut crunch (a turd-shaped chocolate donut studded with walnuts.)
So I check the wall, and we are all out of walnut crunches. I tell her this, and she gets quite agitated. She asks if we have any more in the back. I tell her no. She insists I go check. I do so. Not one left. She asks if we will make more. Well, no it is 5 in the evening, we don't generally make any more donuts at this point. So, she is very bitchy about not being able to have her chocolatey walnut turd. I made up her tea, and since I was a bit flustered at this point, I accidentally put the bag in. My bad, I made her a new one the way she asked for it at no charge. But MAN was she annoyed.
Anyhow, she and her friend sat around the store for THREE HOURS, chatting. They didn;t buy any more food either. Normally we would kick people out after 20 minutes, but if it is not busy, we let people stay as long as they care too. At about 7pm, we got slammed, so we actually had to make more donuts. Including walnut crunches. Dear Goddess, when she saw me carry that tray out, she turned purple!
She flounced out of the store, and I thought that was the end of it. Oh no, not so!
A week later I was chatting with my boss, and he asked me if I had served a lady who bought a walnut chrunch and a tea. Apparently she had called our head office and said I had lied to her and was maliciously HIDING DONUTS IN THE BACK OF THE STORE? She also said I was rude (not true), and I 'adulterated' her drink on purpose. (Honest mistake, I made you a new one, and come on it is not like I sneezed in it, it was a tea bag!)
End of story, the woman came in, our manager had to apologise, refund her money (under $2 for a tea and donut) and give her $10 in gift certificates. What a bitch!
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