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You called, and you wanted to move Service X to a new address.
This service is currently connected at your current address.
You have some very specific credits attached to Plan X, on Service X.
All other things being equal, this should not have been a problem. Here's why it was a problem: because while Service X is technically available at your new place, it would require an installation, and the person who owns your new place has declined consent for this to go ahead.
I understand, sir. It's incredibly frustrating. I can only imagine how I would feel if I had to move house, and I couldn't just pick up my service and take it with me. Everyone else seems to be able to, so why can't you? Well, sir, because of this aforementioned issue: we can't install Service X at your new address, because the owner won't let us.
No, sir, there's really very little I can do, short of taking a pair of pliers out and breaking each and every one of the owner's fingers until he gives consent.
And here's the real rub. Because Service X can't be connected at your new place, you can't stay on Plan X, which means you're going to lose those credits. Because they were specifically attached to and tailored for Plan X, which is only for Service X. It is a shame, sir. It's a real sh-t show, actually, because this one a--hole who owns your new place is preventing you from picking up and moving as is. And our plans for Service Y, the only available service at your new address, just aren't as good, because the government is trying to get people off Service Y, and onto Service X. (There's also Service Z, but you aren't eligible for that for a whole other set of reasons that aren't relevant here, so it was never offered to you, and you never asked for it.)
It isn't fair, and it isn't right, but it's also not our fault. We have the plans we have, and we have to abide by the laws we have to abide by. We can't just force someone to have construction done on their property when they've said no.
But trust me, sir, when I say that there's little that can be done. I could run the order, but it's going to get declined, so there's little sense in me even starting to do so.
So when you call back, get my coworker (who is literally at the next desk, o delicious irony) and berate her for an hour about my bad service and demand she run the order... she'll run the order, because she's got ten times the sass and less than 10% the give-a-damn I have. She knows it won't complete, just like I knew it wouldn't complete. The difference is, I spoke to you like a human being and explained to you why it wouldn't work. She just shrugged her shoulders and thought "let the baby have his bottle" and ran the thing, knowing it will fail (because consent is declined) and knowing you will end up exactly where I said you would: having to settle for Service Y, except that this way you have a much longer delay, and an expensive one at that.
I tried to help you, sir.
My coworker? Is the definition of malicious compliance. She gave you EXACTLY what you wanted, despite the fact she knew it wouldn't work, because it shut you up. She's lovely, actually, and very good at her job, but she doesn't let people speak to her the way you did. That's why she did it. You were awful to her, and she washed her hands of you.
I gave you all the actually viable options. Maybe they weren't to your liking, but if you'd picked one of them, you might have service within 48 hours. Now you're going to be without for weeks.
This service is currently connected at your current address.
You have some very specific credits attached to Plan X, on Service X.
All other things being equal, this should not have been a problem. Here's why it was a problem: because while Service X is technically available at your new place, it would require an installation, and the person who owns your new place has declined consent for this to go ahead.
I understand, sir. It's incredibly frustrating. I can only imagine how I would feel if I had to move house, and I couldn't just pick up my service and take it with me. Everyone else seems to be able to, so why can't you? Well, sir, because of this aforementioned issue: we can't install Service X at your new address, because the owner won't let us.
No, sir, there's really very little I can do, short of taking a pair of pliers out and breaking each and every one of the owner's fingers until he gives consent.
And here's the real rub. Because Service X can't be connected at your new place, you can't stay on Plan X, which means you're going to lose those credits. Because they were specifically attached to and tailored for Plan X, which is only for Service X. It is a shame, sir. It's a real sh-t show, actually, because this one a--hole who owns your new place is preventing you from picking up and moving as is. And our plans for Service Y, the only available service at your new address, just aren't as good, because the government is trying to get people off Service Y, and onto Service X. (There's also Service Z, but you aren't eligible for that for a whole other set of reasons that aren't relevant here, so it was never offered to you, and you never asked for it.)
It isn't fair, and it isn't right, but it's also not our fault. We have the plans we have, and we have to abide by the laws we have to abide by. We can't just force someone to have construction done on their property when they've said no.
But trust me, sir, when I say that there's little that can be done. I could run the order, but it's going to get declined, so there's little sense in me even starting to do so.
So when you call back, get my coworker (who is literally at the next desk, o delicious irony) and berate her for an hour about my bad service and demand she run the order... she'll run the order, because she's got ten times the sass and less than 10% the give-a-damn I have. She knows it won't complete, just like I knew it wouldn't complete. The difference is, I spoke to you like a human being and explained to you why it wouldn't work. She just shrugged her shoulders and thought "let the baby have his bottle" and ran the thing, knowing it will fail (because consent is declined) and knowing you will end up exactly where I said you would: having to settle for Service Y, except that this way you have a much longer delay, and an expensive one at that.
I tried to help you, sir.
My coworker? Is the definition of malicious compliance. She gave you EXACTLY what you wanted, despite the fact she knew it wouldn't work, because it shut you up. She's lovely, actually, and very good at her job, but she doesn't let people speak to her the way you did. That's why she did it. You were awful to her, and she washed her hands of you.
I gave you all the actually viable options. Maybe they weren't to your liking, but if you'd picked one of them, you might have service within 48 hours. Now you're going to be without for weeks.
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