The security of our guests is of the upmost importance. For this reason we check ID of anyone who comes to the desk and asks for a key to a room. Because of this I have been yelled at, swore at and just plain threatened when I refuse to issue a key to someone.
We simply need to see the registered guest standing in front of us with ID that matches the name on the room. There are way too many things that could happen if we don't ensure your safety.
No, I will not make a key for the father of the bride so he can go into the room to put away presents. It is not his room (even if he pays for it)
I will not give your 16 year old child a key if you are registered. You signed for the room so don't send your son for a key. Get off your lazy ass and come to the desk yourself.
I will not give a key to anyone else (even if the last name is the same) You must verify with me it is ok to give that person a key. (what if it is your ex-husband there to do you harm) - don't say that would never happen because it nearly did at one hotel I worked at.
Your drunk roommate will not get a key either unless you have both registered your names with the front desk. We have no way of knowing for sure if he is truly in the room or someone looking to rob your room.
We front desk people are charged with guarding your safety. No amount of yelling or screaming is going to change that. We would rather be yelled at by a moron like you than give a key to someone without checking. We would surely feel bad if someone was given a key to your room without permission and went ahead and ended your life.
We simply need to see the registered guest standing in front of us with ID that matches the name on the room. There are way too many things that could happen if we don't ensure your safety.
No, I will not make a key for the father of the bride so he can go into the room to put away presents. It is not his room (even if he pays for it)
I will not give your 16 year old child a key if you are registered. You signed for the room so don't send your son for a key. Get off your lazy ass and come to the desk yourself.
I will not give a key to anyone else (even if the last name is the same) You must verify with me it is ok to give that person a key. (what if it is your ex-husband there to do you harm) - don't say that would never happen because it nearly did at one hotel I worked at.
Your drunk roommate will not get a key either unless you have both registered your names with the front desk. We have no way of knowing for sure if he is truly in the room or someone looking to rob your room.
We front desk people are charged with guarding your safety. No amount of yelling or screaming is going to change that. We would rather be yelled at by a moron like you than give a key to someone without checking. We would surely feel bad if someone was given a key to your room without permission and went ahead and ended your life.
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