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  • I Yelled At A Customer

    Today was my first day back after a 10 day vacation so I dont know why I got so annoyed that I yelled when Ive never yelled before but heres what happened:

    ME: Thank you for calling...

    HER: Yeah I was talking to someone but got cut off. I dont have time for this.

    ME: Ok, how can I help you?

    HER: She was deleting it I dont have time for this. I just want to order.

    ME: Oh ok I can take an order for y...

    HER: *deeeeeeep siiiiiiiigh* Will you listen to me?!? She was DELETING it! Why are you giving me a hard time? I told you I dont have time for this right now!

    ME: *raises voice* Ma'am were you cancelling a previously placed order?

    HER: OMG! Just look up my order! Why are you yelling at me?!?

    ME: BECAUSE I HAVE NO IDEA WHAT YOU WANT BECAUSE YOU WONT TELL ME! I CANT READ YOUR MIND!

    I shouldnt have... didnt mean to it just came out, but damm it felt good. Oddly enough she got all nice after that. Hmmm.

  • #2
    Sounds like she was asking for it. It's hard to help someone who refuses to let you know what they need. Seems your reaction made her realize she wasn't talking to the same person as before and she just might need to let you know what exactly it was she needed. Can't say I blame you and it seems she needed the reality check.

    Verdict: slightly sucky on your part but completely understandable.
    I don't go in for ancient wisdom
    I don't believe just 'cause ideas are tenacious
    It means that they're worthy - Tim Minchin, "White Wine in the Sun"

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    • #3
      Verdict: Perfectly acceptable.

      Some people need a good harsh snap back into the reality beyond their own little worlds.

      Better it be through yelling then a clue-by-four.
      "It's times like these that make me wanna go straight."
      James from Pokémon.

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      • #4
        I concur with the perfectly acceptable verdict.

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        • #5
          Well, you'd be SoL if she decided to complain, but since she seemed to take it in stride as a reality-check, you're good.
          ...WHY DO YOU TEMPT WHAT LITTLE FAITH IN HUMANITY I HAVE!?! -- Kalga
          And I want a pony for Christmas but neither of us is getting what we want OK! What you are asking is impossible. -- Wicked Lexi

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          • #6
            People seem to think that just because someone works in the service industry that they somehow can read minds. & unbelievably they actually have the nerve to get upset when you can't figure out what they want BEFORE they've said anything!
            "I'm sorry but I don't have Mr. Spock with me"......LOL.

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            • #7
              Since I know I'll be leaving this job soon I've found that things are slipping from my brain past the "good sense" filter and right out my mouth.

              "Ma'am, if I were psychic I would not work here."



              the really funny thing, is usually the caller says "Me too."
              Everything sucks. I must be living in a vacuum.

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              • #8
                Yes, I'd probably snap at that customer, too. I tend to get snappy when people beat around the bush about what they want from me. The primary reason is that I work at a busy convenience store location, and we usually have lines of other customers waiting at both registers. Sometimes I get so impatient with some of them that I find myself literally making that "hurry-up" handroll gesture without realizing it. At calmer times of the day, I figure I get paid by the hour either way, and the longer I have a customer at the register, the less cleaning after lazy slobs I have to do.

                Speaking of customers who expect you to read their minds, I had a particularly hateful, obnoxious one the other day. We have 8 gas pumps, and 6 of them were full. We've started making everyone prepay for gas because drive-offs are increasing due to increasing gas prices. I was magically busy with other customers, which meant that I didn't have time to worry about what was going on outside since I no longer had to worry about what pumps could be drive-off risks. So, I asked him which pump he would be using, and he made a half-assed pointing gesture, "The white car...."

                Lo and behold, there were two white cars at the gas pumps, so I asked which white car.

                "Are you blind?!"

                "No, and I'm not a mind-reader, either. You'd have to have a mind to read, first."

                The customer behind the mindless wonder started smirking as soon as I said that. So, the mindless wonder made one of those hmphing noises, threw his money on the counter without saying anything else, and stormed out the door. He never told me which white car, so I just set the money aside for the moment.

                The smirking customer walked up, put his stuff down, and said, "Some people are just dicks, aren't they?"

                I smiled, "How well I know. That's why I love the public."

                So, I began ringing this customer's order, and that transaction went smoothly. I looked outside to see where the mindless wonder was, and set his pump for the amount of money he'd given me. Then, I took the next customer in line, and so on.

                After a couple of moments, the call box beeped. It was the mindless wonder, "Are you going to turn this damn pump on?"

                "It's set and ready to go. Did you select your grade of gas?"

                "I told you what I wanted!"

                "No, you didn't. Just push the button for the grade of gas you want, and it should pump." I was getting irritated, so I shut the call box off after that. I made a comment to the customer I was waiting on about the learning curve being so steep and slippery for some people. She just laughed and agreed, "I work with the public, too. Most of them are idiots."

                We continued chatting as I finished her transaction. Then, I looked to make sure the mindless wonder had figured out how to use the pump. He was done and leaving. I breathed a sigh of relief, and continued working through my line of customers.

                As I tell my good regulars when they ask me how things are going, it's just another day in paradise.....
                The Borg wouldn't know fun if they assimilated an amusement park. -- B'Elanna Torres, Star Trek: Voyager

                Math! Math, my dear boy, is but the lesbian sister of Biology. -- Peter Griffin, Family Guy

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                • #9
                  I totally agree. We aren't here for everyone's entertainment, no matter what Oprah or any other famous SC tells them....

                  I found myself making that same gesture at the gas station when people would make such an effort to be the first in the parking lot and first in line, then proceed to stare and go "uhhhhh" like a stoned idiot. Sometimes in the afternoon when all the mechanics and construction workers and whomever all got done with work at the same time, they'd swarm the place. It was just too busy to get the runaround from idiots like that.
                  You really need to see a neurologist. - Wagegoth

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                  • #10
                    She definitely had that coming. Don't those spur of the moment incidents sometimes put a big smile on your face afterwards?

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                    • #11
                      Quoth Bright_Star View Post
                      "I'm sorry but I don't have Mr. Spock with me"......LOL.
                      I think you've got Vulcans confused with Betazoids. Betazoids are the Star Trek race that can read minds, not Vulcans. Vulcans are the race that supress their emotions in favor of logic.

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                      • #12
                        Perhaps suggest a mind meld, instead......
                        The Borg wouldn't know fun if they assimilated an amusement park. -- B'Elanna Torres, Star Trek: Voyager

                        Math! Math, my dear boy, is but the lesbian sister of Biology. -- Peter Griffin, Family Guy

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                        • #13
                          No, because then logic meets anti-logic, and the world explodes and the whole universe ends.

                          Also, do you think they've managed to wipe out SCs by the time TNG rolls around?
                          Ba'al: I'm a god. Gods are all-knowing.

                          http://unrelatedcaptions.com/45147

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                          • #14
                            I think phasers should be standard issue in the complaint department.
                            The Borg wouldn't know fun if they assimilated an amusement park. -- B'Elanna Torres, Star Trek: Voyager

                            Math! Math, my dear boy, is but the lesbian sister of Biology. -- Peter Griffin, Family Guy

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                            • #15
                              Quoth aurelemsrealm View Post
                              I figure I get paid by the hour either way, and the longer I have a customer at the register, the less cleaning after lazy slobs I have to do.
                              I never remember that. If I could, it would make things sooooo much easier.
                              Unseen but seeing
                              oh dear, now they're masquerading as sane-KiaKat
                              There isn't enough interpretive dance in the workplace these days-Irv
                              3rd shift needs love, too
                              RIP, mo bhrionglóid

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