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The State of Tennessee has what it calls the Responsible Vendor Act, which requires everyone to be carded regardless of age for all alcohol sales. So, my employer has decided to extend that universal carding provision to all sales of any kind of age-restricted product, which includes tobacco and associated paraphernalia, lottery sales, and ephedrine sales (all ephedrine sales must be logged by law anyway). This practice suits me just fine, personally.
To the point of this rant..... I get sick of people who want to whine and complain because they have to show their ID. As for alcohol sales, it's now a state law, get used to it. As for tobacco sales, if you don't like how we do it, go elsewhere. I don't really give a crap if you say you're a regular customer and none of the others make you do it. I'm required by law and company policy to see your ID, and I'm on camera. If I ask for your ID, then yes I need to see it. If you have to go back out to your car to get it, that's just so sad too bad for you. If you didn't bring it with you, then you really shouldn't be driving without a license anyway. Arguing is not going to change my mind. In fact, it might get you told to take a hike.
Okay, that felt good. I had this one particularly nasty woman argue with me about it. I don't like her anyway because she is a bossy, obnoxious loudmouth every time she comes in the store. It's been a regular drama to deal with her for months. So, she asks for her usual pack of cigarettes. I ask for her ID. Usually, she just throws a small fit, and goes to get her ID after a moment of whiny protesting. This time, she proceeds to tell me that it's not necessary because she's old enough and shouldn't have to show ID, and that I had better sell it to her right now "or there will be hell to pay." I told her no, it was not going to happen. She would need to get her ID first because it's required by company policy and I'm on camera. She rattled her birthdate, and informed me that I should already know it. I once again told her that I am required to look at the ID regardless of age, and that she should already know that fact. She starts cussing like a sailor with every imaginable curse, and told me that she is sick of my "smartass attitude" every time I ask for her ID. I told her that I was sick of her mouth and hateful attitude every time she came in the store, and that she needed to leave immediately because I'm done dealing with her. She started running her mouth again. I picked up the phone receiver, and asked her if she really wanted me to report her as a public nuissance. She stormed out the door cursing like a sailor. I talked to the assistant manager about it, later. The AM said that this customer could be banned from the store if she continues to behave like that, and would be charged with trespassing if she set foot on the premises afterward. Loudmouth has not graced our store with her presence during my shift for several days now.
I do like working for my manager and assistant manager. They always back the cashiers as long as the cashier are acting in accordance with company policy. If it comes down to choosing between the cashier and the customer, the manager said the customer will just have to take their business elsewhere. If she gets a good cashier, she will do what she can to keep that cashier. She once made a comment about how the good customers will stay loyal if you keep good cashiers for them, but the bad customers are not worth the bother because they just come and go.
To the point of this rant..... I get sick of people who want to whine and complain because they have to show their ID. As for alcohol sales, it's now a state law, get used to it. As for tobacco sales, if you don't like how we do it, go elsewhere. I don't really give a crap if you say you're a regular customer and none of the others make you do it. I'm required by law and company policy to see your ID, and I'm on camera. If I ask for your ID, then yes I need to see it. If you have to go back out to your car to get it, that's just so sad too bad for you. If you didn't bring it with you, then you really shouldn't be driving without a license anyway. Arguing is not going to change my mind. In fact, it might get you told to take a hike.
Okay, that felt good. I had this one particularly nasty woman argue with me about it. I don't like her anyway because she is a bossy, obnoxious loudmouth every time she comes in the store. It's been a regular drama to deal with her for months. So, she asks for her usual pack of cigarettes. I ask for her ID. Usually, she just throws a small fit, and goes to get her ID after a moment of whiny protesting. This time, she proceeds to tell me that it's not necessary because she's old enough and shouldn't have to show ID, and that I had better sell it to her right now "or there will be hell to pay." I told her no, it was not going to happen. She would need to get her ID first because it's required by company policy and I'm on camera. She rattled her birthdate, and informed me that I should already know it. I once again told her that I am required to look at the ID regardless of age, and that she should already know that fact. She starts cussing like a sailor with every imaginable curse, and told me that she is sick of my "smartass attitude" every time I ask for her ID. I told her that I was sick of her mouth and hateful attitude every time she came in the store, and that she needed to leave immediately because I'm done dealing with her. She started running her mouth again. I picked up the phone receiver, and asked her if she really wanted me to report her as a public nuissance. She stormed out the door cursing like a sailor. I talked to the assistant manager about it, later. The AM said that this customer could be banned from the store if she continues to behave like that, and would be charged with trespassing if she set foot on the premises afterward. Loudmouth has not graced our store with her presence during my shift for several days now.
I do like working for my manager and assistant manager. They always back the cashiers as long as the cashier are acting in accordance with company policy. If it comes down to choosing between the cashier and the customer, the manager said the customer will just have to take their business elsewhere. If she gets a good cashier, she will do what she can to keep that cashier. She once made a comment about how the good customers will stay loyal if you keep good cashiers for them, but the bad customers are not worth the bother because they just come and go.
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