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Finally a supervisor who backs up the staff and a SC

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  • Finally a supervisor who backs up the staff and a SC

    So apparently one of our other stores is doing a promo (probably because of construction as it’s the same promo we had recently) where you can get $5.00 of purchase if you spend $50.00+.

    It says RIGHT ON THE TICKET that it only apply to a specific branch in big bold type. It’s pretty hard to miss since it takes up half the ticket.

    I got a call from one of my staff because they thought the promo was done and wtf? So I did the usual checks. Is the date valid? Yes. Is it for a specific (read: not for our) store? Yep. There’s the problem, it’s for X store, we are Y store and here’s where it says it in definitely not fine print.

    SC: No I should scan it anyway because maybe it will work.

    Me: I’m sorry but it won’t work because it’s not our promo and this not in the system. It may even freeze the till for the day as it’s a really old system. (Very busy day, every till open and we still had lineups. No way was I risking that for something I KNEW wouldn’t work at all)

    SC: well I’m here right now. Just take it off manually.

    Me: we can’t do that as the function doesn’t exist on our tills (yes they are that old). (Technically I could have processed the order and then done a misc. sale return but that takes a while (hence we only do returns at the CS desk) and especially since the till has a bit of a freak out over misc sales and it would have gone against my review as our misc sales are counted against us and can result in action taken if we don’t have a good reason for them being so high).

    SC: Well we’ll just go to the service desk then. They’ll fix it and we’ll make sure you get the punishment you deserve for refusing to help customers (said in the kind of snotty voice you would expect to hear in a tv drama played for effect. Didn’t realize there were people who actually used that tone)

    Thankfully the SD supervisor backed me up and told them no life doesn’t work that way. I want does not I get. They tried to pull the we won’t ever shop here again routine. And just got a have a nice day then.

    For once the SD didn’t just cave to the ranting SC and decide to through money at them to make it go away. Honestly the kind of people who harass my employees aren’t the kind of people I am sad to see shop elsewhere. Now if one of our pleasant regulars said they would shop elsewhere I’d be bending over backwards to figure out why they’d leave and how can I fix it.

    Has anyone else realized that the abbreviations for Customer Service (CS) and Sucky Customer (SC) are reversed?
    Don’t worry about what I’m up to. Worry about why you are worried about what I’m up to.

  • #2
    Don't worry

    Bet you see them next week anyway.

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    • #3
      Quoth earl colby pottinger View Post
      Bet you see them next week anyway.
      Oh most likely, specially since we have this new super promo on that nobody from HO bothered to tell us about until we started at work that day.
      Don’t worry about what I’m up to. Worry about why you are worried about what I’m up to.

      Comment


      • #4
        We have a huge monthlong sale starting in...4 days, and nobody's told us grunts anything. Nothing about products, shipment schedules, etc (previous years the managers got us all this info in early August). This should be FUN.
        "I am quite confident that I do exist."
        "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

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