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I worked a total of um......... 32 hours in 5 days (friday-tuesday) tuesday i was soo tired (i had insomnia, fun) that i actually had a few SC occasions that where kind of my fault.
So hear are three storys (i like the number three [yeah im out of it right now])
The Proud Scot
Not either of our faults
SM- Scottsman
Me-
WG- Weird guy
LG- Laughing guy
Its Saturday before I left for the night, and my nerves are about ready to snap (I was suppose to go to the Rocky Horror Picture show after work... and it didnt pan out)
The drive thru just hit a lull and move over to the front to handle it and hand the head set to Kevin (because hes a sick freak who likes the head set).
The customer he just waited on is a very tall man with a bright green shirt that says "I'm Scottish, Kiss Me Anyways" so i laugh and start a joking with him and tell him to be careful at conventions.
I hand him his food and i think all is right with the world until...
SM- Um.... This isn't what i ordered.
Me- Oh... *clicks the recall button* A #1 with only ketchup?
SM- Noooo.... i ordered a #6 with only ketchup. I was wondering why it cost so much...
Me- (Glaires over at Kevin who says opps then turns back to the man) Im sooo sorry the buttons are right on top of eat other and Kevin should have double checked. Let me refund you and get you the right sandwich.
Me- punchs in the right numbers
Now the whole time two men whom i thought sounded a bit drunk but where nice enough waited very pathently (surprisingly so) over hear this and this happens.
WG- Hey what did he get?
Me- Um a Steak sandwich instead of <store signature> sandwich, with only ketchup.
WG- You going to throw it away?
Me- We might it doesnt really matter he didnt touch it.
WG- ....Can I have it?
Me- ....I... guess [not really that weird, some times we eat mistacks or extras (like when the cooks accidently made 16 sandwiches {for more than one meal... most of the time} when we only needed 15 because they lost count. And sometimes we give the extras to the guests as a 'wow! gift'] but.... its only got ketchup and cheese on it.
LG- its ok, he'll eat anything
I shake it off and ring them up and give the guy the sandwich, with my SL laughing from the kitchen.
Now heres something funny and what caused these customers to almost go sucky.
Scottsman ordered #6 with ketchup only. Laughing Guy ordered it with only tomatoes, lots and lots of tomatoes. The cook labeled the tomatoe one, not the ketchup one and put them up at the same time. I grab the labeled one and bag and appologised over and over again. Guy checks it again.... tomatoes.
SM- This is wrong
Me- *turns pale as snow and turn around to grab the other one*
SM- you know what you should just give me a refund so i can-
Me- Here you go i grabbed the wrong one.
SM- Wha- really?
Me- Yeah, im sorry. I swear it would never happen again.... well theres a 95% chance it will never happen again (i did the math once)
LG- so... was that my sandwich. (they where waiting in the wings, WG loved the sandwich apparently too)
Me- Yes im sorry would you like a new one.
LG- *laughes wildly* Why? Its just food! Why wait for something new when the origanal is fine.
Me- *speachless... wonders where the SCs went...*
The Paramedics
We live about three blocks away from the police station, a block away from a hospital, and are with spitting distance of like 3 fire stations. We get alot of blue in our resturant.
I know by glancing at most of them what to ring them up as.
Two paramedics come in joking around looking like their shift is almost over but with walky talkys still strapped on.
The both order just a sandwich so i knew right away they wheren't almost off (dispatch is nicer to the ones who have been on for almost 12 hours and paramedices about to get off will get a meal or something bigger because they are staving and tired)
So they place their order and two minutes in to their wait their beepers go off.
They look annoyed, and kind of laugh. The lady EMT ask how long it will take (obviousely wondering if they need a refund or if they can wait a minute)
I look up at the times and glance in the kitchen, and here we go
Me- Um one minute or two.
SW- ok we can wait then.
I run in the back and tell the cook to hurry up.
Lady EMT gets her food in the projected time.
Guy EMT ordered something alittle more labor insensive.
And he ordered it special- no tomatoes (i think they hate me)
Im in the kitchen helping wrap up a few things so the cook and rush the food and i see the cold ingrediants. I grab his hand before he adds them. He had Lettice, cheese, and TOMATOES.
I had a little talk about tomatoes with the guy. The lady (who also got a tomatoe free meal) was allergic and he hated them. He also didnt want to risk her having an attack. Tomatoes would have been bad.
I prevented a complaint and got him out of their with only a 4 minute wait time.
The Rush
Tuesday after memorial day we got weirdly busy. Not that we don't get busy on tuesdays.... but not that bad...
Im sleepy as can be.
We ran out of side salads. We ran out of few things. But none of that bothers me.
This story is funny thought and these customers could have ripped me ten time from sunday over this.
This couple came in who obviousely didn't speak english as their first language. The stand back and read the board and talk about what they want.
From what i over hear they are thinking about our Double Bacon and Cheese burger which for a combo is a #5 and our Store Signature burger which for a combo is #6. But i can't hear the conversation that well and im falling asleep at my register.
So when this little situation happened... it didn't surpise me to much.
M- man
Me
(warning this is all how i heard it)
Me- Hi, are you ready to order?
M- Yes
Me- Ok what will it be today?
M- two fries and a drink
Me- Um.... ok... what sizes?
M- Medium
Me- For all of it?
M- Yes
Me- Ok, for here or to go
M- to go
Me- ok that'll be $x.xx
His wife hands me a 20 and starts whispering to her husband.
They wait until i finished ringing them up and am finishing counting out the change to ask this.
M- What did I order?
Me- Um...... Two medium fries and a drink....
M- No no no Two number fives.
Me- Oh god....
M- its ok, but you fix please.
Me- Two number fives?
M- Yes
Me- *Quickly rings up a refund then two combos" Ok that was really $xx.xx (makes change and beging to hand it over)
M- And a six....
Me-
ok... *ring him up for a six*
Me- um ok... that will be a dollar seven more.
M- Sorry,
Me- No no its ok
*I run in the back and scream alittle*
They where very nice about it, and how it tooka little bit long to fix... but really is it so hard to double check?
So hear are three storys (i like the number three [yeah im out of it right now])
The Proud Scot
Not either of our faults
SM- Scottsman
Me-
WG- Weird guy
LG- Laughing guy
Its Saturday before I left for the night, and my nerves are about ready to snap (I was suppose to go to the Rocky Horror Picture show after work... and it didnt pan out)
The drive thru just hit a lull and move over to the front to handle it and hand the head set to Kevin (because hes a sick freak who likes the head set).
The customer he just waited on is a very tall man with a bright green shirt that says "I'm Scottish, Kiss Me Anyways" so i laugh and start a joking with him and tell him to be careful at conventions.
I hand him his food and i think all is right with the world until...
SM- Um.... This isn't what i ordered.
Me- Oh... *clicks the recall button* A #1 with only ketchup?
SM- Noooo.... i ordered a #6 with only ketchup. I was wondering why it cost so much...
Me- (Glaires over at Kevin who says opps then turns back to the man) Im sooo sorry the buttons are right on top of eat other and Kevin should have double checked. Let me refund you and get you the right sandwich.
Me- punchs in the right numbers
Now the whole time two men whom i thought sounded a bit drunk but where nice enough waited very pathently (surprisingly so) over hear this and this happens.
WG- Hey what did he get?
Me- Um a Steak sandwich instead of <store signature> sandwich, with only ketchup.
WG- You going to throw it away?
Me- We might it doesnt really matter he didnt touch it.
WG- ....Can I have it?
Me- ....I... guess [not really that weird, some times we eat mistacks or extras (like when the cooks accidently made 16 sandwiches {for more than one meal... most of the time} when we only needed 15 because they lost count. And sometimes we give the extras to the guests as a 'wow! gift'] but.... its only got ketchup and cheese on it.
LG- its ok, he'll eat anything
I shake it off and ring them up and give the guy the sandwich, with my SL laughing from the kitchen.
Now heres something funny and what caused these customers to almost go sucky.
Scottsman ordered #6 with ketchup only. Laughing Guy ordered it with only tomatoes, lots and lots of tomatoes. The cook labeled the tomatoe one, not the ketchup one and put them up at the same time. I grab the labeled one and bag and appologised over and over again. Guy checks it again.... tomatoes.
SM- This is wrong
Me- *turns pale as snow and turn around to grab the other one*
SM- you know what you should just give me a refund so i can-
Me- Here you go i grabbed the wrong one.
SM- Wha- really?
Me- Yeah, im sorry. I swear it would never happen again.... well theres a 95% chance it will never happen again (i did the math once)
LG- so... was that my sandwich. (they where waiting in the wings, WG loved the sandwich apparently too)
Me- Yes im sorry would you like a new one.
LG- *laughes wildly* Why? Its just food! Why wait for something new when the origanal is fine.
Me- *speachless... wonders where the SCs went...*
The Paramedics
We live about three blocks away from the police station, a block away from a hospital, and are with spitting distance of like 3 fire stations. We get alot of blue in our resturant.
I know by glancing at most of them what to ring them up as.
Two paramedics come in joking around looking like their shift is almost over but with walky talkys still strapped on.
The both order just a sandwich so i knew right away they wheren't almost off (dispatch is nicer to the ones who have been on for almost 12 hours and paramedices about to get off will get a meal or something bigger because they are staving and tired)
So they place their order and two minutes in to their wait their beepers go off.
They look annoyed, and kind of laugh. The lady EMT ask how long it will take (obviousely wondering if they need a refund or if they can wait a minute)
I look up at the times and glance in the kitchen, and here we go
Me- Um one minute or two.
SW- ok we can wait then.
I run in the back and tell the cook to hurry up.
Lady EMT gets her food in the projected time.
Guy EMT ordered something alittle more labor insensive.
And he ordered it special- no tomatoes (i think they hate me)
Im in the kitchen helping wrap up a few things so the cook and rush the food and i see the cold ingrediants. I grab his hand before he adds them. He had Lettice, cheese, and TOMATOES.
I had a little talk about tomatoes with the guy. The lady (who also got a tomatoe free meal) was allergic and he hated them. He also didnt want to risk her having an attack. Tomatoes would have been bad.
I prevented a complaint and got him out of their with only a 4 minute wait time.
The Rush
Tuesday after memorial day we got weirdly busy. Not that we don't get busy on tuesdays.... but not that bad...
Im sleepy as can be.
We ran out of side salads. We ran out of few things. But none of that bothers me.
This story is funny thought and these customers could have ripped me ten time from sunday over this.
This couple came in who obviousely didn't speak english as their first language. The stand back and read the board and talk about what they want.
From what i over hear they are thinking about our Double Bacon and Cheese burger which for a combo is a #5 and our Store Signature burger which for a combo is #6. But i can't hear the conversation that well and im falling asleep at my register.
So when this little situation happened... it didn't surpise me to much.
M- man
Me
(warning this is all how i heard it)
Me- Hi, are you ready to order?
M- Yes
Me- Ok what will it be today?
M- two fries and a drink
Me- Um.... ok... what sizes?
M- Medium
Me- For all of it?
M- Yes
Me- Ok, for here or to go
M- to go
Me- ok that'll be $x.xx
His wife hands me a 20 and starts whispering to her husband.
They wait until i finished ringing them up and am finishing counting out the change to ask this.
M- What did I order?
Me- Um...... Two medium fries and a drink....
M- No no no Two number fives.
Me- Oh god....
M- its ok, but you fix please.
Me- Two number fives?
M- Yes
Me- *Quickly rings up a refund then two combos" Ok that was really $xx.xx (makes change and beging to hand it over)
M- And a six....
Me-
ok... *ring him up for a six*Me- um ok... that will be a dollar seven more.
M- Sorry,
Me- No no its ok
*I run in the back and scream alittle*
They where very nice about it, and how it tooka little bit long to fix... but really is it so hard to double check?