I shop at BB a lot. I have 300+ DVD's, tons of CD's, even the new HD DVD and Blu Rays, not to mentioned tons of electronics and such, I am there atleast once a week, love the store.
I know the routine at BB. Walk in, get a greeting. Walk around, get asked if I need assistance. And then, while checking out, get asked if I want 8 free issues of one of the following magazines. I always decline.
Today was different. Jackass manager was hanging around the cashiers. There were 3 cashiers, and behind me in line, about 7 customers.
I go to the next available cashier, hand the product over, she asks if I have a Reward Zone card. I do, and give it to her. She scans it, along with $10 in Reward Zone coupons I had, and then starts to scan the movies.
Manager walks over. He says "Sir, did you get your free subscription to these magazines?". I told him no, I didn't want them. He asks the cashier "Did you offer them to him?". She said no. He gets pissed at her, WHILE SHE IS STILL DOING MY TRANSACTION! And seriously, who reprimands employees in front of customers anyway?
He looks over at me and says "Sir, this will just take a minute, and we will have you ready to go." I was pissed.
I argued with him, first words out of my mouth were "Why don't you leave her alone and let her do her job?". I guess it wasn't my position to say anything, but the magazine thing is ridiculous. I got $100 worth of stuff on the counter, let me be, I don't need to be hassled over some damn magazines, and neither should the employee.
The manager was trying to be nice, telling me that he "has" to tell her how to do her job right. I argued some more, letting him know he was doing his job wrong (girl looked upset, but not in tears), he should speak to her in private, not in front of the store.
He finally tells me to "mind my business" and I snap, never been so upset, I told him to go back to his office and get me the number for his district manager. He turned red and asked why. I told him that I wanted to have a chat with this person about improper behaviour from the stores employees (Never pointed at him spefically, it was a threat and a vague one).
He leaves. Girl finishes checking me out and thanks me (I have seen her a few times that week, she recognized me). She says "he's a dick, I can't stand him, he started last week and is getting on my nerves".
Manager comes back with a card for the district manager, I put it away in my wallet, thanked him, and left.
I love BB, and will continue to go there, but seriously, I have never seen this at that BB, must be this new manager, I look forward to seeing him again.
I know the routine at BB. Walk in, get a greeting. Walk around, get asked if I need assistance. And then, while checking out, get asked if I want 8 free issues of one of the following magazines. I always decline.
Today was different. Jackass manager was hanging around the cashiers. There were 3 cashiers, and behind me in line, about 7 customers.
I go to the next available cashier, hand the product over, she asks if I have a Reward Zone card. I do, and give it to her. She scans it, along with $10 in Reward Zone coupons I had, and then starts to scan the movies.
Manager walks over. He says "Sir, did you get your free subscription to these magazines?". I told him no, I didn't want them. He asks the cashier "Did you offer them to him?". She said no. He gets pissed at her, WHILE SHE IS STILL DOING MY TRANSACTION! And seriously, who reprimands employees in front of customers anyway?
He looks over at me and says "Sir, this will just take a minute, and we will have you ready to go." I was pissed.
I argued with him, first words out of my mouth were "Why don't you leave her alone and let her do her job?". I guess it wasn't my position to say anything, but the magazine thing is ridiculous. I got $100 worth of stuff on the counter, let me be, I don't need to be hassled over some damn magazines, and neither should the employee.
The manager was trying to be nice, telling me that he "has" to tell her how to do her job right. I argued some more, letting him know he was doing his job wrong (girl looked upset, but not in tears), he should speak to her in private, not in front of the store.
He finally tells me to "mind my business" and I snap, never been so upset, I told him to go back to his office and get me the number for his district manager. He turned red and asked why. I told him that I wanted to have a chat with this person about improper behaviour from the stores employees (Never pointed at him spefically, it was a threat and a vague one).
He leaves. Girl finishes checking me out and thanks me (I have seen her a few times that week, she recognized me). She says "he's a dick, I can't stand him, he started last week and is getting on my nerves".
Manager comes back with a card for the district manager, I put it away in my wallet, thanked him, and left.
I love BB, and will continue to go there, but seriously, I have never seen this at that BB, must be this new manager, I look forward to seeing him again.
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