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So, what are you gonna do about this?

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  • So, what are you gonna do about this?

    We have a sale this week on men's shorts, buy one pair, get a second pair ½ off. A man and his lovely wife (LW) were looking for two identical pairs of shorts but we only had one pair in his size.

    LW: "We want two pair exactly the same but you only have one pair at size 42. Can we get a rain check?"

    Me: (Looking at the ad) "I'm sorry but the ad says No Rainchecks...No Substitutions."

    LW: "But you only have one in his size. What are we supposed to do?"

    Me: (ah...go without maybe) "Isn't there another color he might like?"

    LW: "No." (apparently she does his talking for him) "He wants this color. How are we supposed to take advantage of this sale if you don't have what we want?"

    Me: (we have 3 stores in town...all within 5-7 miles of each other) "Perhaps one of our other stores has what you want."

    LW: "I'm not driving all over town for a pair of shorts."

    Me: "I'm sorry but there's really nothing else I can do. I can't give you something we don't have."

    LW: "Is your manager here?"

    Me: "No, she's off tonight." (She can't give you something we don't have either, you fool.)

    LW: "I'll just go to the service desk then."

    Me: "They can't help you...they'll just call me and I'll tell them the ad says No Rainchecks...No Substitutions."

    LW: "Well, what are you gonna do about this?"

    Me: (lemme see if I can pull some outta my ass) "There's nothing I can do. (lather, rinse, repeat) I can't give you something we don't have."

    Gawd, I hate SCs!

    I mean, I really, really hate them!
    Retail Haiku:
    Depression sets in.
    The hellhole is calling me ~
    I don't want to go.

  • #2
    Who really needs two identical pairs of shorts? And if i did want them, all i would ask from you is "Could you maybe call one of the other stores and see if they ahve the color and size? So I don't have to waste to much time driving around."

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    • #3
      Ugh, SCs who complain for the sake of complaining. You offered her a solution to her issue and she rejected it and continuted to complain.

      And 5-7 mile radius is not "all over town"

      Comment


      • #4
        Quoth Sliceanddice View Post
        And if i did want them, all i would ask from you is "Could you maybe call one of the other stores and see if they ahve the color and size? So I don't have to waste to much time driving around."
        Slice, I would do the same. Of course, that makes sense, and as such, isn't allowed.
        Unseen but seeing
        oh dear, now they're masquerading as sane-KiaKat
        There isn't enough interpretive dance in the workplace these days-Irv
        3rd shift needs love, too
        RIP, mo bhrionglóid

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        • #5
          He should just suck it up and buy a different color for the second pair. It's really not that big a deal.
          "I've found that when you want to know the truth about someone, that someone is probably the last person you should ask." - House

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          • #6
            SC's always think that any situation that they come across always should benefit from them. asking those annoying 9 words with their "I come here to not get paid, you do" attitude makes them think anything could happen. It's idiotic I go Crazy from SC's.
            Providing Excellent customer service and Filtering out nonsense people.

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            • #7
              if a store doesn't have what I want during a sale I just figure "oh well" and buy something else or leave, but, as becky pointed out........
              "Ride the spiral to the end, it may just go where no one's been. Spiral out, keep going..." -Lateralus

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              • #8
                Dun-Dun-Dun-DAA!!! It's MONOCHROMATIC MAN to the rescue!!!
                If watermelons are made up of water, what are kumquats made up of?
                www.myspace.com/rentalracer

                Comment


                • #9
                  Quoth Retail Associate View Post
                  LW: "Well, what are you gonna do about this?"
                  Post the details of this incident in an online forum so people who weren't there to witness your stupidity first-hand can have a good laugh about it later on. How's that sound?
                  Last edited by TeslaRecoil; 06-05-2007, 03:54 PM. Reason: Typo

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