...you have the correct date!
Just had somebody come to check in for tonight, but we didn't have their name in the system for tonight.
Dude seemed a bit put out. "But we booked yesterday! This is bullshit. Here, I'll show you the reservation on my phone."
The first thing I saw was the check-in date. For next weekend.
As it was through a 3rd party-site I couldn't do anything for him, even though he complained that he and his girlfriend just drove in from out around the bay. If he had booked through our website or by phone, I could have done something for him easily. But such is life when dealing with 3rd party booking sites. The most I could have done was a free upgrade for the same day - we can't change dates on those bookings as it screws with everything.
So he leaves a bit upset because there is nothing I can do for him.
About 20 minutes later there is an email from the 3rd party site for tonight. Same guy, but the room type he wanted is completely sold out. I told him that before he left earlier. I know he is going to complain so I'm making sure that I leave extensive notes to cover my ass. I just know the dude is going to attempt to blame me for his own stupidity. Happens entirely too often in the hotel industry.
Just had somebody come to check in for tonight, but we didn't have their name in the system for tonight.
Dude seemed a bit put out. "But we booked yesterday! This is bullshit. Here, I'll show you the reservation on my phone."
The first thing I saw was the check-in date. For next weekend.
As it was through a 3rd party-site I couldn't do anything for him, even though he complained that he and his girlfriend just drove in from out around the bay. If he had booked through our website or by phone, I could have done something for him easily. But such is life when dealing with 3rd party booking sites. The most I could have done was a free upgrade for the same day - we can't change dates on those bookings as it screws with everything.
So he leaves a bit upset because there is nothing I can do for him.
About 20 minutes later there is an email from the 3rd party site for tonight. Same guy, but the room type he wanted is completely sold out. I told him that before he left earlier. I know he is going to complain so I'm making sure that I leave extensive notes to cover my ass. I just know the dude is going to attempt to blame me for his own stupidity. Happens entirely too often in the hotel industry.
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