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This about describes what this curbside-pickup rollout is gonna be.
I've been back at my home store since Sunday, and the corporate trainer working with me was shocked at how small our staging area is (my half of my shared dormroom in college was bigger). We should have gotten a "compact" layout, so that all our staging (dry, hot, frozen, chilled) is all within six feet max of my desk. Our dry staging as well as the hot-foods warmer is on plain shelves across the office hallway, and I strongly suspect that I'll have to start shouting at people to not use that for random storage....I also suspect that we're going to have people using the warmer to heat up food.
I never got a training schedule, either people- or hours-wise. The only way I found out about it was when C (SM) called me at 9AM Monday "Where are you? You were supposed to be here at 8"...the only schedule that I ever received for this week was my regular PM SCO schedule. I'd been badgering C for a schedule for nearly two weeks. C then tore a strip off of AM...he thought AM was supposed to have communicated this to me, when AM knew even less than I did. Yes, AM was the one that set up my training initially, but C implied that he was the one setting up my training here (and implied that he would be the one doing my initial schedule). AM and G were not too happy when I told them what happened with C; they were both apologetic, but ultimately C held responsibility to get me that schedule as that is what he led me to believe (AM would have given me the schedule if C had provided it to him which obviously didn't happen).
According to C, I am supposed to crosstrain all of the cashiers...who, seeing how shortstaffed we are, are cashiering so I can't train them until someone takes over on that register (I also wound up on SCO for most of today due to callouts and other stupidity). Most of the cashiers left on the list don't come in until I'm about to leave, and a training shop can take anywhere from 20 minutes to an hour depending on how busy the store is and how serious the person is about this. I was never provided with a schedule of who to train and when, just a list of names and shifts. So the cashiers don't even know that they have to be trained on something (shouldn't that also be the manager's responsibility?). I had to change my shifts tomorrow and Friday to midshifts (10-6) in a last-ditch effort to catch as many people as I can.
There are also a few people on that list that I just do not trust to get any aspect of this right without constant babysitting (and a few supervisors don't trust them either), so I don't want to waste my time and effort; shoppers need to be able to pick an order correctly on their own with minimal intervention from me.
Looks like I need to mix up another batch or twelve of cannagummies for this ride....
I've been back at my home store since Sunday, and the corporate trainer working with me was shocked at how small our staging area is (my half of my shared dormroom in college was bigger). We should have gotten a "compact" layout, so that all our staging (dry, hot, frozen, chilled) is all within six feet max of my desk. Our dry staging as well as the hot-foods warmer is on plain shelves across the office hallway, and I strongly suspect that I'll have to start shouting at people to not use that for random storage....I also suspect that we're going to have people using the warmer to heat up food.
I never got a training schedule, either people- or hours-wise. The only way I found out about it was when C (SM) called me at 9AM Monday "Where are you? You were supposed to be here at 8"...the only schedule that I ever received for this week was my regular PM SCO schedule. I'd been badgering C for a schedule for nearly two weeks. C then tore a strip off of AM...he thought AM was supposed to have communicated this to me, when AM knew even less than I did. Yes, AM was the one that set up my training initially, but C implied that he was the one setting up my training here (and implied that he would be the one doing my initial schedule). AM and G were not too happy when I told them what happened with C; they were both apologetic, but ultimately C held responsibility to get me that schedule as that is what he led me to believe (AM would have given me the schedule if C had provided it to him which obviously didn't happen).
According to C, I am supposed to crosstrain all of the cashiers...who, seeing how shortstaffed we are, are cashiering so I can't train them until someone takes over on that register (I also wound up on SCO for most of today due to callouts and other stupidity). Most of the cashiers left on the list don't come in until I'm about to leave, and a training shop can take anywhere from 20 minutes to an hour depending on how busy the store is and how serious the person is about this. I was never provided with a schedule of who to train and when, just a list of names and shifts. So the cashiers don't even know that they have to be trained on something (shouldn't that also be the manager's responsibility?). I had to change my shifts tomorrow and Friday to midshifts (10-6) in a last-ditch effort to catch as many people as I can.
There are also a few people on that list that I just do not trust to get any aspect of this right without constant babysitting (and a few supervisors don't trust them either), so I don't want to waste my time and effort; shoppers need to be able to pick an order correctly on their own with minimal intervention from me.
Looks like I need to mix up another batch or twelve of cannagummies for this ride....
I remember that ad.
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