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Ninety percent of our customers are as nice as can be, then there's the other ten percent.
Just before closing time Colleague answers the phone, and tells the person calling our closing time is 5 pm. I was working a few minutes late because Boss had a tiny task that needed to be done, and why not? She asked nicely. Finally, "Ted" arrives, after closing time (a customer is piling up merchandise, no point shutting him off) and Ted wants a service I provide for the store.
We discuss it, and he wants it within a couple days, okay, I can do that. Then he decided he wants Service B done as well. Fine. And then he says, well, since I'm doing that, can I do C, too. Kind of a stretch, given the workload, but I try not to say 'no' just to say no. Then he asks for D, but he doesn't need that right away, it can wait a couple weeks. I tally up the cost of A,B, C, and D. He looked at the slip, and decided he didn't want D at all, take that off, he'll come back later. Reminded me he does a lot of business here.
After he left I asked Colleague, did he seem rude to you? "Very. He told me if we didn't stay open to do this, he'd just take it to the store down the street" We kind of chuckled. I do the same service for the store down the street, they're two months behind on paying us, and they're getting nothin' until they bring the account current.
Just before closing time Colleague answers the phone, and tells the person calling our closing time is 5 pm. I was working a few minutes late because Boss had a tiny task that needed to be done, and why not? She asked nicely. Finally, "Ted" arrives, after closing time (a customer is piling up merchandise, no point shutting him off) and Ted wants a service I provide for the store.
We discuss it, and he wants it within a couple days, okay, I can do that. Then he decided he wants Service B done as well. Fine. And then he says, well, since I'm doing that, can I do C, too. Kind of a stretch, given the workload, but I try not to say 'no' just to say no. Then he asks for D, but he doesn't need that right away, it can wait a couple weeks. I tally up the cost of A,B, C, and D. He looked at the slip, and decided he didn't want D at all, take that off, he'll come back later. Reminded me he does a lot of business here.
After he left I asked Colleague, did he seem rude to you? "Very. He told me if we didn't stay open to do this, he'd just take it to the store down the street" We kind of chuckled. I do the same service for the store down the street, they're two months behind on paying us, and they're getting nothin' until they bring the account current.