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Today, companies are encouraging their customers to sign up for what is known as electronic billing, AKA e-billing. It's a great way of viewing your information on-line as well as not having another paper bill to pile up your other paper and clutter. What gets me is how I have to explain how this works over and over and over and over...again.
SC: I want to know why I don't have a paper bill anymore.
Me: Well, sir, you signed up for e-billing, which eliminates a paper bill and notifies you on e-mail when it is ready to view.
SC: I already know that I can view it on-line. What I hate is every month, my e-mail gets cluttered with those notifications!
Me: We advised you of this a month ago that this is how it works. The website also explains this before you sign up.
SC: No, it didn't, and nobody told me this! (We have the account noted)
Me: I'm sorry you don't understand this, but e-bill is the elimination of paper bills when you can pay them on-line instead of getting them done by mail.
SC: Look, I don't care what it is. I only did e-billing because I wanted to eliminate that $1 charge you bill (yep, I bill you, not the company, asswipe!) for paper bills!
Sometimes, I get that customer who only signed up their account to view on-line, but elected not to do the e-billing.
SC: Why am I not getting e-mail notifications and still getting a paper bill with that $1 fee on it?
Me: Well, it appears you signed up to view the account on-line, but you did not do e-billing. We show as well this was explained three months ago. (Which means, this moron has received three more bills, yet waited 1/4 of a year to call us up on it)
SC: I demand a credit and that you have me signed up right now! (Only $3, so what the hell?)
Me: That is not a problem on the credit, but you can sign up on the e-billing yourself if you wish.
SC: No! I demand you do it. It's too complicated! (No, sir, it's the fact that you're too lazy to do it yourself!)
Me: OK, I will just need to verify some information.
SC: Why? Don't you have all the information in front of you? (I do, but how do I know you're the actual account holder? When an SC pulls this line for on-line registrations, I normally put on the brakes when the SC won't verify their info. You know pretty much it's not the person calling and more likely some disgruntled acquaintance or even a jilted spouse)
I should make a recording of myself with these explanations, or just record my customer calls to make a hit record (CD?). I could be rich.
SC: I want to know why I don't have a paper bill anymore.
Me: Well, sir, you signed up for e-billing, which eliminates a paper bill and notifies you on e-mail when it is ready to view.
SC: I already know that I can view it on-line. What I hate is every month, my e-mail gets cluttered with those notifications!
Me: We advised you of this a month ago that this is how it works. The website also explains this before you sign up.
SC: No, it didn't, and nobody told me this! (We have the account noted)
Me: I'm sorry you don't understand this, but e-bill is the elimination of paper bills when you can pay them on-line instead of getting them done by mail.
SC: Look, I don't care what it is. I only did e-billing because I wanted to eliminate that $1 charge you bill (yep, I bill you, not the company, asswipe!) for paper bills!
Sometimes, I get that customer who only signed up their account to view on-line, but elected not to do the e-billing.
SC: Why am I not getting e-mail notifications and still getting a paper bill with that $1 fee on it?
Me: Well, it appears you signed up to view the account on-line, but you did not do e-billing. We show as well this was explained three months ago. (Which means, this moron has received three more bills, yet waited 1/4 of a year to call us up on it)
SC: I demand a credit and that you have me signed up right now! (Only $3, so what the hell?)
Me: That is not a problem on the credit, but you can sign up on the e-billing yourself if you wish.
SC: No! I demand you do it. It's too complicated! (No, sir, it's the fact that you're too lazy to do it yourself!)
Me: OK, I will just need to verify some information.
SC: Why? Don't you have all the information in front of you? (I do, but how do I know you're the actual account holder? When an SC pulls this line for on-line registrations, I normally put on the brakes when the SC won't verify their info. You know pretty much it's not the person calling and more likely some disgruntled acquaintance or even a jilted spouse)
I should make a recording of myself with these explanations, or just record my customer calls to make a hit record (CD?). I could be rich.