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The store I work at used to let people load up gift cards for any amount of money up to $1000, and not show ID, even if they were paying with a credit card. The largest I've ever seen has been a few hundred dollars.
Anyway, apparently we've had problems with people loading gift cards with stolen credit cards. There's a little sticker put at the register for the cashiers that says we must ask for ID for any gift card purchases of 100 or more when people are using a credit card to pay with. People don't usually like it.
One woman got upset and said "Every time I come in here to get a 100 dollar gift card, I have to show my ID! This happens every time! It's not right!" I didn't remember her but she could have come regularly and just not stood out from the hundreds of other people that are regular customers. Just because you come in doesn't mean I'll automatically recognize you or have you memorized. I suggested that since she was always getting a one hundred dollar gift card to save her money on gas (if you pay with the gift card at the gas station outside it saves you three cents a gallon) that she get it for $99.99. When I said that it was like gears were grinding in her head, and then a lightbulb came on. "Oh!" she said "Ok, I'll do that!" At least that problem was easy to solve!
There was another woman the other day, who came in, and wanted to get a two hundred dollar gift card. I told her I needed to show her ID and credit card to the manager so they could verify it. She got upset and demanded to know why she had to do that. I peeled off the sticker and showed her the sticker. She scowled and said "You've shown me that before!" I was thinking to myself, that if I'd shown it to her before, that she should know the rule by now and not act like this. I told her that was still the rule and she still had to show her ID. She said she just didn't want the gift card at all then.
I voided it off but it went over the void limit, so I had to call for a manager to approve the void.
While we were waiting I stood there listening to the woman bitch about it while an equally clueless woman behind her in line started agreeing with her that it was total bullshit that people would have to show their IDs. If it weren't for so many customers being crooks, we wouldn't have to ask! I was really angry with the second woman because she was escalating the situation rather than seeing how unreasonable my current customer was being.
I told the customer I just did what I was told to do by the managers, and that it wasn't my place to question their policies, just to follow them. I said this about three or four times.
When the manager came over she asked what was going on and I said "This lady doesn't like this policy." I pointed to the sticker. The manager casually said "Oh, ok." The woman glared at the manager with shock and anger, like she had expected her to give her something or at least sound like she cared. It was hard not to laugh at the stupid customer.
The customer decided to get one for forty dollars so she wouldn't have to show ID.
I wanted to reach over the counter and slap both of those customers but then I would have been considered the bad one.
Anyway, apparently we've had problems with people loading gift cards with stolen credit cards. There's a little sticker put at the register for the cashiers that says we must ask for ID for any gift card purchases of 100 or more when people are using a credit card to pay with. People don't usually like it.
One woman got upset and said "Every time I come in here to get a 100 dollar gift card, I have to show my ID! This happens every time! It's not right!" I didn't remember her but she could have come regularly and just not stood out from the hundreds of other people that are regular customers. Just because you come in doesn't mean I'll automatically recognize you or have you memorized. I suggested that since she was always getting a one hundred dollar gift card to save her money on gas (if you pay with the gift card at the gas station outside it saves you three cents a gallon) that she get it for $99.99. When I said that it was like gears were grinding in her head, and then a lightbulb came on. "Oh!" she said "Ok, I'll do that!" At least that problem was easy to solve!
There was another woman the other day, who came in, and wanted to get a two hundred dollar gift card. I told her I needed to show her ID and credit card to the manager so they could verify it. She got upset and demanded to know why she had to do that. I peeled off the sticker and showed her the sticker. She scowled and said "You've shown me that before!" I was thinking to myself, that if I'd shown it to her before, that she should know the rule by now and not act like this. I told her that was still the rule and she still had to show her ID. She said she just didn't want the gift card at all then.
I voided it off but it went over the void limit, so I had to call for a manager to approve the void.
While we were waiting I stood there listening to the woman bitch about it while an equally clueless woman behind her in line started agreeing with her that it was total bullshit that people would have to show their IDs. If it weren't for so many customers being crooks, we wouldn't have to ask! I was really angry with the second woman because she was escalating the situation rather than seeing how unreasonable my current customer was being.
I told the customer I just did what I was told to do by the managers, and that it wasn't my place to question their policies, just to follow them. I said this about three or four times.
When the manager came over she asked what was going on and I said "This lady doesn't like this policy." I pointed to the sticker. The manager casually said "Oh, ok." The woman glared at the manager with shock and anger, like she had expected her to give her something or at least sound like she cared. It was hard not to laugh at the stupid customer.
The customer decided to get one for forty dollars so she wouldn't have to show ID.
I wanted to reach over the counter and slap both of those customers but then I would have been considered the bad one.
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