When customers don't believe you

[RammsteinGirl]

Isn't it uber annoying when a customer asks you a question, and you give them the answer, and then they STILL don't believe you?

Today, this lady had a shirt that rang up for $8.99. She looks at her receipt and says, "The sign back there says it's supposed to be 50% off." Well, the regular price on the tag said $17.99. So obviously, it rang up correctly. I tell her this, and she STILL DOESN'T BELIEVE ME! She HAD to go back and look at the shelf again! Umm, that's 2nd grade math lady. Can we say DENSE?

Had another dimwitted guy come in the store and the first thing he starts yelling about when he sets foot in the door is "WHERE ARE THE ALARM CLOCKS?! WHERE ARE THE ALARM CLOCKS?!" I happened to be the lucky employee standing nearest to him, and I told him they were located back in the electronics department. Well, he proceeds to go up to 2-3 more people and ask them after asking me. That pissed me off. Do I not look like I know what I'm talking about or something?

[HALFHUMANHALFZOMBIE]

Rude, Rude, Rude he could ask again to someone else behind your back let alone doing it where you obviously can hear him again. People do that to me too and that pisses me off. The tag story I though was actually unusual to me and quite funny. I tell them that it is half price and they believe me. I wonder what them saying to you that they don't believe you is gonna accomplish!? Look....idiot the tag says 17.99 now look when I scan the barcode..... $8.99 so that means it's half price, what price would you really think it is!!

[RammsteinGirl]

I think she didn't understand that the price on the tag, $17.99, was the original price. I think she was hoping to get the shirt for half of $8.99 or something.

Yeah, that guy was rude. I can't stand when people don't even make an ATTEMPT to look for an item before asking an employee. They must expect us to hold their little hand and personally walk them around the store to each item on their shopping list. Hello, it's Kmart, not some upscale department store!

[CancelMyService]

I've never been an SC about it, but I've encountered many a situation where something is on a clearance rack with multiple price tags and it's not clear which price is discounted. Some are % off the original price, some are off the last ticketed price, and the store signage isn't always helpful.

I just always assume it's off the original price, and if it ends up being cheaper thenI consider it a bonus.

[RammsteinGirl]

It was only a 50% off sign placed upon the rack that she got the shirt off of. It had the original tag on it with the regular price.. so I don't understand where her confusion came from.

[bigjimaz]

Sucktastic.

However, there have been times when I have been directed to the wrong place. I have also been guilty of giving the wrong spot as well. Don't fret over it. Just call them various and sundry curse words and punctuate them with numerous exclamation points in your head. It really does make you feel better. Believe me, I'm an expert on internal cursing.

[NightAngel]

Isn't it uber annoying when a customer asks you a question, and you give them the answer, and then they STILL don't believe you?

Today sucked all around for me- day of the stupid asshats or something.

This guy comes up and asks for a movie- I tell him we don't carry it.
Him- snottily: "What are you the human computer or something?"
Me: "No, I just know we don't carry it."
Turns to my CSR: "I want you to look up the movie."
He shoots me a look like, "We'll just see about this."
My CSR looks at him, then looks at me. I can tell she's feeling like she's trapped between me and the SC.
Me: "It's okay, go ahead and look it up for him. You can only prove me right."
CSR is typing and he says, "Soooo, is that a Comedy or a Drama?"
Me: "I don't know- but I know we don't have it."
CSR- done typing: "We don't have it."
Me: "Thank-you."
Him *looks annoyed/walks off*

[GingerBiscuit]

I had a woman who didn't believe the tills had added up her bill correctly. I said it had, that unless there was a serious coding mistake it couldn't add it up incorrectly, and if there was an error like that it would be adding up EVERYONE'S bill wrongly.
'But they aren't infallible!'
'No, they aren't, but the only reason for that is human error. And as I scanned everything in correctly, and as the till didn't have someone in head office do somthing funny to it this morning (happens a lot) it is correct.'
'I don't believe you, I want you to add it up by hand!'
So I did, all the time she was complaining that I wasn't adding it up in columns.

[Sableonblonde]

Ha, every one in awhile I get people who insist that I overcharged them. Now, it has happened (I think once or possibly even twice when I was very new to the register) that I really DID overcharge somebody, and I have apologized for my error. Usually however I am as careful and accurate as can be. And then there are times when I get people who very self-importantly and smugly inform me that I must have overcharged them, idiot little cashier girl that I am. The total cannot possibly be right. So I print up their receit, and triumphantly hand it over to them...it is just CLASSIC to watch the expression on their face fall when they realize they were wrong. They'll mumble something about "Oh yeah, okay" and then hurry away. Ha!

I mean, if someone thinks they were overcharged I have no problem with them speaking up. It's just the people who act so high-and-mighty, like I'm a complete moron or else I purposefully and vengefully tried to swindle them. I know what I'm doing here, thanks.

[Becks]

Isn't it uber annoying when a customer asks you a question, and you give them the answer, and then they STILL don't believe you?

Yes. Yes it is. I was going to start a thread like this, myself.

The other day I was working the sandwich station and we had sold out of the buttered (or was it cream cheese? ) bagels. No big deal, really, people can walk over to the bakery, grab the bagel of their choice and bring it back for the filling of their choice.

Heh.

Customers would ask me if there were any more. "No, sorry," I answered, "but you can go to the bakery, pick out your own and I'll be glad to make you one." Not good enough. They turned to my coworker--standing RIGHT next to me-- and ask her the same question, with same results.

We lost count of the number of customers who did this in just a few hours.

I think she didn't understand that the price on the tag, $17.99, was the original price. I think she was hoping to get the shirt for half of $8.99 or something.

Some stores' half off deals are confusing. Some are off the original price, some are off the lowest ticketed price, and didn't someone else say this exact same thing???

[Gabrielle Proctor]

As the only girl working in a predominantly male environment, I fell your pain. They ask me:

Sc: What's the easiest plane to fly?
Me: The super cub.
Sc: Are you sure?
Me: Most certainly.

Then they turn to Kevin or Swordsman and ask, "What is the easiest plane to fly?"
Kevin or Swordsman will respond, "The super cub."

JUST WHAT I SAID!!!

[Swordsman422]

Yeah, or when the buy the impossible-for-a-beginner stunt helicopter because it's cooler lookin' and the guy on the video makes the aerobatics look easy. And if the professional who has spent years learning to do the metronome and inverted backwards flight can do it, surely any idiot with no experience at all can handle it.

And they're back twice a day for the next two months spending massive amounts of cash on repairing it because they get all of 5 seconds of flight time before they wreck it again.

And the tell me I was right every time they come in.

[Gabrielle Proctor]

Yeah, or when the buy the impossible-for-a-beginner stunt helicopter because it's cooler lookin' and the guy on the video makes the aerobatics look easy.

Yeah, I love it when that happens. I told you so is never better expressed when it's coming out of their wallet and into our paycheck.

[Bliss]

Ah well you see, ask any help desk in this forum, basically you guys even the poor girls in sexist environments have it easy compared to us.

Our job consists of convincing all day customers who called us to get OUR advice that what we're advicing is the truth and not an excuse to "screw them"

[LadyAndreca]

Our clearance tags are all clearly marked. Original price on the left, discounted price on the right. Item number on the top, current discount (30, 50, 75...and occasionally 15 or 90) on the top right. I can USUALLY get people to understand on the first try.

It STILL doesn't stop people from whining that it's supposed to be discounted from the current price. The worst I ever had was someone trying to get the floor model for a $1200 TV/DVD player for 50% off of the 50% off clearance. The manager stood firm, and the problem actually escalated to calling the district office, which gave us a flat-out "NO." Ugh, getting rid of them took over an hour (after they'd already spent 45 minutes of my team lead's time making sure it all worked and getting the company info so they could try getting a manual and remote--floor models are sold 'as is') and involved getting them phone numbers and comment cards for complaints.

I think they still bought the TV, though.