Sucky Customers from the front lines of the pharmacy

[theredbaron47]

As some of you may remember, I used to work at a hardware store as a cashier. I no longer work there and have since taken a job as a pharmacy technician at my local pharmacy.

If anyone thinks customers suck, wait until you not only handle their money and their merchandise, but also their medicine.

I can't even begin to tell you how many people bitch about insurance. Yes, the US has some pretty wacky insurance programs and rules and whatnot, and no, they do not pay for a lot of medicine, but that is not OUR fault. If anything, call corporate and see what you can do with them!

The sucky customers who are downright laughable are the ones with fake scripts for the CII narcotics (the addictive ones like oxy and percocets and the like). The pharmacist was explaining to me how addicts work, and said something along the lines of, "They are generally not too bright"... which I couldn't agree with more.

Given I've only been with the company for 6 months, I've just barely experienced the tip of the iceberg. More will come though... unfortunately.

Lastly, a $3.10 co-pay on medicine that actually costs $256 is a pretty damn good deal the last time I checked. People are astounded when I point that little gem out to them. 'Course, that whole reading thing doesn't really go over well with some people.

I can't really think of any particular SC's at the moment, but I'm sure some will come up in the (near) future.

Let's hear some stories from any of you that have originated in pharmacies!

[i4wolves]

Which I had that kind of copay.

My parents insurance runs out in December when I graduate from college and I will be on my part time jobs insurance for a while which I already know is not going to cover anywhere close to what my prescribtions cost and I am going to be out a lot of money, and it stinks but how is yelling at somone who gives you medicine going to help anything.

I am really nice to the Pharmistics expecially since he has told me to get the generic form of the same medication and actually called the doctor up and told him to fax over a new prescribtion that saved me about $30.

[Shengirl]

I never get mad at a pharmacist based on money reasons; they have no control over my insurance. I do get mad when they short my mother on her pills, can't operate their own answering machine, or check my ID when I go to pick up my birth control. Goddamn it, I'm 21, I do NOT look that young. And even if I did, why would you keep BC from anyone?! I mean, I'm vehemently opposed to, like, 14-yr-olds having sex, but if it's going to happen, I really prefer there be a pill involved!

I guess she could have thought I was some teen trying to steal her older friend's BC, but that seems kind of improbable. I don't advertise my trips to the pharmacy.

But yeah, arguing over insurance? People should know that all you have to go on is what the insurance company's website tells you. You can't change their coverage.

[Shabo]

My parents insurance runs out in December when I graduate from college and I will be on my part time jobs insurance for a while which I already know is not going to cover anywhere close to what my prescribtions cost and I am going to be out a lot of money

In the US, there is a law that you are allowed to continue with your old insurance for up to 18 months, but you have to pay out of pocket for it. Since my state recently decided that health insurance was mandatory... well, I'm going to be paying a nice sum for coverage until my full time job coverage kicks in. Call your insurance company and request information on this. Mine sent it to me automatically... but they didn't send it until AFTER my coverage ended. Good thing nothing happened to me... and then it took them a week to restart it when I told them that I wasn't done with school yet. As much as I hate dealing with my insurance company, free is better than paying. I can't wait to get away from them!