"Where's my $75?" Strong pimp hand

[WorkAtBBuy]

I had a customer come up last night with an MP3 player and wanting the replacement plan. No problem. She said she was going to use her Reward Zone certificates. Again, no problem. Then she proceds to show me the little booklet the certificates come in (you can tear them off).

Her: *points to certificate* See? I have $75!
Me: *looks* ...No, ma'me. That just says that you have earned $75 to date. I'd have to look at the certificates to see what kind of discounts you have.
Her: Ok...

So I look. She's got 10% off Microsoft products, 10% off Western Digital...things like that. NOTHING she could use on her purchases today. I tried to tell her, but she didn't listen and wanted to talk to a manager. So the manager comes up.

Manager: How can I help you?
Her: I have $75, but SHE *points to me* can't use them!
Manager: Well let's see.

So the manager goes through the certificates and comes to the same conclusion that I did: SHE CAN'T USE THE $75 BECAUSE SHE DOESN'T HAVE A CERTIFICATE FOR IT!

Her: Well where's my money?! I wanted to use this for a gift for my granddaughter!
Manager: I'm sure it's in the mail or e-mail. You'll get it soon.
Her: But I got THIS yesterday!
Manager: I'm sure the money is on the way. You get these for being a valued customer with us.
Her: Well I want my money!

Me: *thinking* ....So now BBuy controls the POSTAL SERVICE?!

Manager: Well we don't control when you get them, but you can call our 1800 number and maybe we can--
Her: OH I WILL! I WANT MY MONEY!

Me: *thinking* Next she's gonna threaten us with her strong pimp hand "Where my money?! Where my money?!" (I wouldn't mind her goin' upside this particular manager's head, though)

So she huffs and puffs throughout the entire transaction and then leaves.

Also, I cannot STAND customers who roll up into the store at 8:56 when we close at 9 and want to make a large purchase--with CASH. My register got pulled when I left to restock the sodas, so from 8:50 on I had no cash and could only take debit/credit card purchases. And they have the NERVE to be pissed off about it. Excuse me, King Douche of Douchestania, but YOU'RE the one who came in at the LAST MINUTE.

[angelicafire]

I really hate that too. Nothing irks me more than getting a call at 4:59pm on a Friday. Seriously, you had all week to make that call, why wait until I'm going to be pissed off and not want to help you>?

Excuse me, King Douche of Douchestania...

BWAH HA HA HA! I almost tinkled.

[myswtghst]

I really hate that too. Nothing irks me more than getting a call at 4:59pm on a Friday. Seriously, you had all week to make that call, why wait until I'm going to be pissed off and not want to help you?

What really kills me is the people who do this, then are pissed that the special person they need to help them (in credit or whatever) is no longer available, because once you're up that high, you get to make your own hours.

[WorkAtBBuy]

What really kills me is the people who do this, then are pissed that the special person they need to help them (in credit or whatever) is no longer available, because once you're up that high, you get to make your own hours.

I don't understand why we don't have a policy that says "After 9:05, if you're not in line, we can't serivce you." I just don't get it. We had a chick want to drop $600 (in CASH) on a digital camera at 9:15! WE CLOSED 15 MINUTES AGO!

[ShootMePlease]

The bottom line here is that nobody has the balls to kick people out at 9:00, so things like this happen. It's a lot of fun to be closing the media department and still have people screwing up everything you just fixed.

[Max]

Me: *thinking* Next she's gonna threaten us with her strong pimp hand "Where my money?! Where my money?!" (I wouldn't mind her goin' upside this particular manager's head, though)

In a perfect world, I would look at that customer with fear in my eyes and bust out reeeeeally loudly:

"Hey, Dirty! Baby I got yo money don't you worry! I said Hey!..."

And then ODB would jump up from behind the counter ("Bitches, put away your pistols. Dirty wont be having it in this house!!") and scare the SC away.

Ah...it's so HAPPY in my fantasy world.

[BookstoreEscapee]

It amazes me how many people tell stories about SCs shopping after closing because they aren't allowed to kick them out. Where I worked, 11pm = closed. If you are buying something, buy it NOW, if not, get out. We were scheduled until 11:30 and we had every intention of being on our way home by 11:35.

[HellPuppi]

When working as savers, where we close at ( pm, it is standard practice to help anyone still in your line.
I had a lady with a cart full of items in my line at 9:15, and after i rung up everything? She didn't have enough money.
Was there until 9:45 while she picked out items she really wanted....

[Becks]

Nothing irks me more than getting a call at 4:59pm on a Friday. Seriously, you had all week to make that call, why wait until I'm going to be pissed off and not want to help you>?

There's a chance that they work weird hours, and that's the first chance they had to call...or maybe they're from a different time zone and don't realize how tzs work.

I don't know.

[AFpheonix]

There's a chance that they work weird hours, and that's the first chance they had to call...or maybe they're from a different time zone and don't realize how tzs work.

I don't know.

Or maybe the Jerry Springer marathon finally ended. That's what we figure happens to start the 10:30 crazy call marathon every night.

[HALFHUMANHALFZOMBIE]

It must suck to put up with ravished, money greedy mammals at your working establishment!

[JenCdn]

Also, I cannot STAND customers who roll up into the store at 8:56 when we close at 9 and want to make a large purchase--with CASH. My register got pulled when I left to restock the sodas, so from 8:50 on I had no cash and could only take debit/credit card purchases. And they have the NERVE to be pissed off about it. Excuse me, King Douche of Douchestania, but YOU'RE the one who came in at the LAST MINUTE.

I understand the last minute purchaser dilemma. We frequently get people coming in at 2 minutes to close with HUGE orders. And, I'm not familiar with Best Buy, but is there a sign you can put up at that stage of your shift saying you can only accept credit/debit transactions? If I were a customer and your register is open, I would assume my money would be good in any form. Maybe I'm asking too much?
Are there other registers open that accept cash payments?
Apologies, again, but this sounds like a bad way to do business. Obviously, not your personal policy (you are only doing things the way the store does them).

Please sign me as Queen Douche if I'm wrong.

[Jadedcarguy]

I had a last minute asshat on Saturday. We had closed the gate(but not yet padlocked it), locked the front door, turned of the lights, and had the 'CLOSED' sign displayed. Clear enough? Apparently not. Said asshat pushes open the gate, grabs the door handle of the door with the 'CLOSED' sign on it, tries to open it, can't, and starts banging on it with his fist. WTF? My coworker said, "We're closed!"
Asshat peers in the window, and yells, "So? I need parts!" We laughed and went out the back door. I don't know or care how long he stood there.

[Jadedcarguy]

but is there a sign you can put up at that stage of your shift saying you can only accept credit/debit transactions?

SC's don't read signs.

[draftermatt]

The owner of the place I work part-time wants us to stay 5-10 minutes late every night in case someone comes in and needs parts.

Now I have no problem waiting if someone comes in at close, or is in the parking lot, or calls and says "I'm on the way" because it is expected of us. Sure it's a pain but that's the job.

But to expect us to stay on an extra 5-10 before we close up? Please. We close at 6, the money gets counted at 5:55, and we clock out at 6. Then you hit the lights, lock the doors. I can see waiting till 6 to count the money, but that's it.