It all starts out ok, she's nice, the transaction is fine. It's just gone five, we're closing in half an hour, so we only have two till up. She tries to pay with card, and I press the button for our new card system to start.
Nothing.
I wait.
Nothing- Oh wait, now it's saying 'card has not been inserted'. No shit, because the screen I needed to process it didn't come up, and the card machine didn't register the card. So I press try again.
Nothing.
No movement.
I start apologising at this point, try again a couple of times, and call my deputy manager.
She does what I did.
Nothing. No change. AFter FIVE MINUTES trying to get the card machine to work my colleague shouts the same thing is happening with hers.
PANIC.
We say to the woman it's not accepting her card, and we are REALLY, REALLY sorry.
'So how else am I meant to pay?!'
My dm responds
'i am very sorry, It's just not accepting it. There's a machine over the road, if you want to pop over and take some money out we're happy to hold this for you...'
Bitch From Hell:
IT'S A CREDIT CARD! I CAN'T DO THAT!
Me: I'm sorry, there's nothing we can do.
BFH: GOD! I'll just GO then.
After she's left, my manager and I have a discussion about what the hell we are meant to do other than what we've done? WE CAN'T MAKE CARD TRANSACTIONS. We aren't doing it on purpose.
I bet there'll be complaints about us tomorrow.
My supervisor
Nothing.
I wait.
Nothing- Oh wait, now it's saying 'card has not been inserted'. No shit, because the screen I needed to process it didn't come up, and the card machine didn't register the card. So I press try again.
Nothing.
No movement.
I start apologising at this point, try again a couple of times, and call my deputy manager.
She does what I did.
Nothing. No change. AFter FIVE MINUTES trying to get the card machine to work my colleague shouts the same thing is happening with hers.
PANIC.
We say to the woman it's not accepting her card, and we are REALLY, REALLY sorry.
'So how else am I meant to pay?!'
My dm responds
'i am very sorry, It's just not accepting it. There's a machine over the road, if you want to pop over and take some money out we're happy to hold this for you...'
Bitch From Hell:
IT'S A CREDIT CARD! I CAN'T DO THAT!
Me: I'm sorry, there's nothing we can do.
BFH: GOD! I'll just GO then.
After she's left, my manager and I have a discussion about what the hell we are meant to do other than what we've done? WE CAN'T MAKE CARD TRANSACTIONS. We aren't doing it on purpose.
I bet there'll be complaints about us tomorrow.
My supervisor
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