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Almost six months ago, I was hired to work for a veterinary hospital. Most of the time I'm working in the front desk. I thought the people here would be much more intelligent then they were at walmart. AHAHAHAHAHA!!
First story starts off on a nice busy day. Usually we are booked solid for several days. I get a phonecall from one the hospital's "favorite" clients. Keep in mind we have absolutely not openings for appointments at all that day. We were only working in emegencies.
SC: I need to get my dog in today.
Me: Unfortunately, we don't have any openings today and we are only working in anyone with an emergency.
SC: My dog has a boil on his foot.
Me: Okay, is he eating and drinking alright? Activity level normal?
SC: Yes
Now, we have five doctors total at our clinic, three work a day. Alot of our clients have a doctor's preference. They will see only so and so and nobody else. However, if we are going to work you into an emergency basis, you will see the first doctor that is available. However, this was not considered an emergency. The only thing wrong was a little boil.
SC: And I was to see Dr. F.
Me: Well ma'am, we have no openings today at all.
SC: When is your next one?
Me: Well, with the doctor you want to see, Wednesday (it was a monday).
SC: What?! Don't you have anything sooner?
Me: Well, we do have some other openings tomorrow with another doctor.
SC: But I want to see Dr. F.
Me: And Dr. F isn't available until Wednesday.
She is getting bitchy with me and argumentative. She had already called me twice over this and I was getting sick of hearing from her. Finally she says she will talk to her husband to see what he wants to do. However, the wednesday appointment is the last one available. So...later she calls me back.
SC: Alright. We'll take that Wednesday appointment.
Me: I'm sorry ma'am but that one has been filled already. But I do have a Thursday available.
SC: WHAT?!
Maybe next time she'll take it and then cancel it if her husband doesn't want to do it. Anyways, she comes back in a month or two later. She wants vaccinations for her dogs and nail trimmings. However, for the nail trimmings ONLY the doctor can touch her little doggie's nails. After all...you do have to have a doctor's degree to be able to cut nails. [/sarcasm] So, she goes into a room and a few minutes later my office manager comes out to talk to me and the other receptionist about her.
OM: The technicians are pissed off back there.
Me: Oh?
OM: The doctor told a technician to cut her dog's nails and she didn't like that and yelled at him. He told her that he had other patients to deal with at that moment and the techs do a good job with it.
So basically she was in there harassing the technicians on their nail clipping job. Acting like they were going to cut up her dog and make him bleed to death. Me and the other receptionist are discussing this.
S: She's probably going to come out pissed off about it. I bet she bitches about it.
Me: Probably.
SC comes out of the room with a scowl on her face.
Me: *smiles* Let me get your charges together.
At this time, I am already amused with this woman's attitude that I am having much difficulty restraining myself from laughing my ass off. So throughout the transaction, I am "discreetly" covering my laughter with loud coughs. They begin when I am asked an incredibly stupid question.
SC: *grunt*
Me: Your total today is going to be <total>.
SC: When a technician does the nails, it's cheaper right?
Me:
....What?
SC: The price is cheaper when a technician clips the nails and more expensive when a doctor does it.
Me: No...they're the same price.
SC: *stares at me and mutters* Well that can't be right...
S: *loud voice* Excuse me ma'am?
SC: Well since a tech did the nail trimming then it should be cheaper!
Me: Um...from the looks of it, the doctor already discounted your nail trim price. *Snerk*
SC: *mutter*
Me: *snicker* Aheheh...your price today is *COUGHHACKCOUGH* <total>. *ahem*
S: *snicker and mutters* Stop it Melissa...you're bad.
So I begin to get ready to process her charges...
SC: Go over all the charges for me.
Me: *headdesk*
So I go through every detail that she wanted while trying not to laugh, my loud coughing getting more and more unconvincing. At this point, I'm wondering if I should make an excuse to run off and get a drink of water. I'm at my cracking point by this time. So I finally take her money and she begins to slowly walk out the door.
Me: *snerk* Have a good *chokecough* day.
SC: *ignore*
Two feet from the door and I about break...
Me: AHAHA *COUGHHACKCOUGH*
The last one echoed off the walls. I really don't know why she amused me so much but I don't think she likes me now. She was asking what happened to that other girl who was here before me. And made sure to tell me how nice she was. S told me later that the other girl hated this client's guts.
************************************************** **********
Last story. I had a woman come in the other day. She wanted to pick up her dog's remains with the dog's clay pawprint. She is kind of snippy with me and just rude. I found out later that she is another "special" one. So I run back and grab everything.
Me: Alright. Just be careful with the clay paw. It still needs to be baked so it's still soft.
SC: I need to BAKE IT?
Me: Um....yea....There are directions on the paper.
Anyways, on this temporary urn, we put a sticky note with some information on it. Telling if the person had a pawprint to pick up and if they had a balance due. Because usually when a person comes in to euthanize their pet, we don't make them pay up front. We just bill them or let them pay when they come to pick up the ashes. Others will decide they want to pay up front. This woman decided to just pay when she came for the urn. So, we had a sticky note on it stating that she owes us a balance and we had a pawprint for her.
Well before I give the urn to this woman, I decide to take this sticky off so I can throw it away. I already have the information I needed.
SC: *rude voice* You DON'T need to open it.
Me: .......I'm just taking off the sticky that's on it..........
SC: Oh....
I love it when they apologise.
First story starts off on a nice busy day. Usually we are booked solid for several days. I get a phonecall from one the hospital's "favorite" clients. Keep in mind we have absolutely not openings for appointments at all that day. We were only working in emegencies.
SC: I need to get my dog in today.
Me: Unfortunately, we don't have any openings today and we are only working in anyone with an emergency.
SC: My dog has a boil on his foot.
Me: Okay, is he eating and drinking alright? Activity level normal?
SC: Yes
Now, we have five doctors total at our clinic, three work a day. Alot of our clients have a doctor's preference. They will see only so and so and nobody else. However, if we are going to work you into an emergency basis, you will see the first doctor that is available. However, this was not considered an emergency. The only thing wrong was a little boil.
SC: And I was to see Dr. F.
Me: Well ma'am, we have no openings today at all.
SC: When is your next one?
Me: Well, with the doctor you want to see, Wednesday (it was a monday).
SC: What?! Don't you have anything sooner?
Me: Well, we do have some other openings tomorrow with another doctor.
SC: But I want to see Dr. F.
Me: And Dr. F isn't available until Wednesday.
She is getting bitchy with me and argumentative. She had already called me twice over this and I was getting sick of hearing from her. Finally she says she will talk to her husband to see what he wants to do. However, the wednesday appointment is the last one available. So...later she calls me back.
SC: Alright. We'll take that Wednesday appointment.
Me: I'm sorry ma'am but that one has been filled already. But I do have a Thursday available.
SC: WHAT?!
Maybe next time she'll take it and then cancel it if her husband doesn't want to do it. Anyways, she comes back in a month or two later. She wants vaccinations for her dogs and nail trimmings. However, for the nail trimmings ONLY the doctor can touch her little doggie's nails. After all...you do have to have a doctor's degree to be able to cut nails. [/sarcasm] So, she goes into a room and a few minutes later my office manager comes out to talk to me and the other receptionist about her.
OM: The technicians are pissed off back there.
Me: Oh?
OM: The doctor told a technician to cut her dog's nails and she didn't like that and yelled at him. He told her that he had other patients to deal with at that moment and the techs do a good job with it.
So basically she was in there harassing the technicians on their nail clipping job. Acting like they were going to cut up her dog and make him bleed to death. Me and the other receptionist are discussing this.
S: She's probably going to come out pissed off about it. I bet she bitches about it.
Me: Probably.
SC comes out of the room with a scowl on her face.
Me: *smiles* Let me get your charges together.
At this time, I am already amused with this woman's attitude that I am having much difficulty restraining myself from laughing my ass off. So throughout the transaction, I am "discreetly" covering my laughter with loud coughs. They begin when I am asked an incredibly stupid question.
SC: *grunt*
Me: Your total today is going to be <total>.
SC: When a technician does the nails, it's cheaper right?
Me:
....What?SC: The price is cheaper when a technician clips the nails and more expensive when a doctor does it.
Me: No...they're the same price.
SC: *stares at me and mutters* Well that can't be right...
S: *loud voice* Excuse me ma'am?
SC: Well since a tech did the nail trimming then it should be cheaper!
Me: Um...from the looks of it, the doctor already discounted your nail trim price. *Snerk*
SC: *mutter*
Me: *snicker* Aheheh...your price today is *COUGHHACKCOUGH* <total>. *ahem*
S: *snicker and mutters* Stop it Melissa...you're bad.
So I begin to get ready to process her charges...
SC: Go over all the charges for me.
Me: *headdesk*
So I go through every detail that she wanted while trying not to laugh, my loud coughing getting more and more unconvincing. At this point, I'm wondering if I should make an excuse to run off and get a drink of water. I'm at my cracking point by this time. So I finally take her money and she begins to slowly walk out the door.
Me: *snerk* Have a good *chokecough* day.
SC: *ignore*
Two feet from the door and I about break...
Me: AHAHA *COUGHHACKCOUGH*
The last one echoed off the walls. I really don't know why she amused me so much but I don't think she likes me now. She was asking what happened to that other girl who was here before me. And made sure to tell me how nice she was. S told me later that the other girl hated this client's guts.
************************************************** **********
Last story. I had a woman come in the other day. She wanted to pick up her dog's remains with the dog's clay pawprint. She is kind of snippy with me and just rude. I found out later that she is another "special" one. So I run back and grab everything.
Me: Alright. Just be careful with the clay paw. It still needs to be baked so it's still soft.
SC: I need to BAKE IT?
Me: Um....yea....There are directions on the paper.
Anyways, on this temporary urn, we put a sticky note with some information on it. Telling if the person had a pawprint to pick up and if they had a balance due. Because usually when a person comes in to euthanize their pet, we don't make them pay up front. We just bill them or let them pay when they come to pick up the ashes. Others will decide they want to pay up front. This woman decided to just pay when she came for the urn. So, we had a sticky note on it stating that she owes us a balance and we had a pawprint for her.
Well before I give the urn to this woman, I decide to take this sticky off so I can throw it away. I already have the information I needed.
SC: *rude voice* You DON'T need to open it.
Me: .......I'm just taking off the sticky that's on it..........
SC: Oh....
I love it when they apologise.
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