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It was rather busy on Monday. I think it was monday. Well, it was busyish. But not terribly so. Maybe 3 people in line.
Now, how the lines work at Sears is this: There's a circular table thing with 1-3 working tills at it. There is ONE line. Like in a bank. You stand in one line, and we call you up.
This one lady was standing to one side, so I said "There's the line over there' ma'am!" and she looked over at the THREE people and said "Is there any other tills OPEN??"
We point her down to the shoes till, which is halfway down the store. We have two tills open there, btw... so its not THAT long a wait.
She dissapears for a while.
Then, comes BACK. Looks at the line (about two people, new ones of course), and asks again if we have any more tills open.
Then she cuts in line. I would've sent her to the back, but the guy who got her was new and hadn't gotten his backbone yet.
I'm working on him.
Also had two customers stand to one side, and huff off when I pointed them to the line, one saying "This is bullsh**!"
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The lady had a return. It was a pair of mens' pants that the color had begun washing out. This is the conversation as best I remembeR:
Her:"I would like to return these! The color washed out after only THREE WASHES!"
This was obvious, so I took the receipt (and she had the tags too. Good so far!) to check the date.
Uh oh. Febuary second, 2007. We only have a 90 day return/exchange policy.
Me:"Sorry ma'am,. Sears only has a 90 day return policy on all items.
She points to the tags, which say LIFETIME GUARANTEE on them
Her:"no, you guarantee it for life!
Me:"That is the manufacturer. You'd have to go to them for that guarantee.
Her: "You are a representative of the manufacturer!
Me and her go back and forth a few times, I finally get tired and call for S, the Men's Wear super. He isnt answering his phone, so I call my own Supervisor, E, over.
SHe says they're both in a meeting! She hands the phone to S and he says we can't do anything, gotta go through manufacturer.
Course, I'm getting that 'Crud' thing in my stomach.
Me:"Sorry ma'am. The supervisor's in a meeting right now. You can wait till they get out but there's not much we can do. You have to go to pantmakers.com and-
Her:"This is rediculous! I only washed them three times!"
Me:*thinking "So you had them since febuary and you only washed them three times? Either you didnt open them till recently, you didnt wash them all that often (ew), or you washed them, then packed them away for three months)
So she huffs off to the mens' department, and I go back to serving customers.
Now, how the lines work at Sears is this: There's a circular table thing with 1-3 working tills at it. There is ONE line. Like in a bank. You stand in one line, and we call you up.
This one lady was standing to one side, so I said "There's the line over there' ma'am!" and she looked over at the THREE people and said "Is there any other tills OPEN??"
We point her down to the shoes till, which is halfway down the store. We have two tills open there, btw... so its not THAT long a wait.
She dissapears for a while.
Then, comes BACK. Looks at the line (about two people, new ones of course), and asks again if we have any more tills open.
Then she cuts in line. I would've sent her to the back, but the guy who got her was new and hadn't gotten his backbone yet.
I'm working on him.
Also had two customers stand to one side, and huff off when I pointed them to the line, one saying "This is bullsh**!"
**************************
The lady had a return. It was a pair of mens' pants that the color had begun washing out. This is the conversation as best I remembeR:
Her:"I would like to return these! The color washed out after only THREE WASHES!"
This was obvious, so I took the receipt (and she had the tags too. Good so far!) to check the date.
Uh oh. Febuary second, 2007. We only have a 90 day return/exchange policy.
Me:"Sorry ma'am,. Sears only has a 90 day return policy on all items.
She points to the tags, which say LIFETIME GUARANTEE on them
Her:"no, you guarantee it for life!
Me:"That is the manufacturer. You'd have to go to them for that guarantee.
Her: "You are a representative of the manufacturer!
Me and her go back and forth a few times, I finally get tired and call for S, the Men's Wear super. He isnt answering his phone, so I call my own Supervisor, E, over.
SHe says they're both in a meeting! She hands the phone to S and he says we can't do anything, gotta go through manufacturer.
Course, I'm getting that 'Crud' thing in my stomach.
Me:"Sorry ma'am. The supervisor's in a meeting right now. You can wait till they get out but there's not much we can do. You have to go to pantmakers.com and-
Her:"This is rediculous! I only washed them three times!"
Me:*thinking "So you had them since febuary and you only washed them three times? Either you didnt open them till recently, you didnt wash them all that often (ew), or you washed them, then packed them away for three months)
So she huffs off to the mens' department, and I go back to serving customers.
So now we have an old fridge in the basement, holding the extra 4 gallons of milk and other sundries that keep me from running to the store more than twice a week. 
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