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LOL woman that hates me and wished she was at another till!

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  • LOL woman that hates me and wished she was at another till!

    This happened yesterday, this woman drove my patience up the wall! She hated how I have to check the UPC on 2 peices that are off the hanger to see if they match, Checking the sizes,and going slow. She just couldn't keep her hands to herself while I'm working but when I do my job I make sure all the merchandise is in place because I learn from the Flatbed test (Flatbed test is when an associate keeps merchandise well hidden in bags, upc and sizes on products switched, etc... to test the cashier to see how they do security wise).F#cking woman was saying that I thought she was a crook (Major peeve from SC's) When she said that that drove my patience and I said "we have shoplifters here before" giving her the fricking clue that I can't trust everyone. I told my CSM that I refused to serve but whatever I ended the transaction with this annoying biotch.

    Let me do my job, STFU unless I get all bitter and mean!
    Providing Excellent customer service and Filtering out nonsense people.

  • #2
    I love how every security measure we try to apply universally means that YOU, Personally, are a crook...

    We had to stop using the counterfeit money detector pens because of someone who complained about us not trusting the almighty customer...
    I don't go in for ancient wisdom
    I don't believe just 'cause ideas are tenacious
    It means that they're worthy - Tim Minchin, "White Wine in the Sun"

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    • #3
      Most of my customers simply ask how the counterfeiter pen works, and ask to borrow the pen to mark the rest of their bills themselves. I'm always happy to demonstrate on the bill and on plain paper if they want to know. I think most of my customers just find it humorous.

      I usually tell the ones who act insulted that they shouldn't worry if they're legitimate, then.
      The Borg wouldn't know fun if they assimilated an amusement park. -- B'Elanna Torres, Star Trek: Voyager

      Math! Math, my dear boy, is but the lesbian sister of Biology. -- Peter Griffin, Family Guy

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      • #4
        Gods, I hate those pens. I've been on till so much I can catch 90% of the counterfeits before I even get the cap off the pen. It's just the feel and color of the money. Most customers don't notice if you quietly run a thumb nail across the bill (on all but well-used bills, the printing should feel raised), but they get irritated when you whip the pen out.
        Any day you're looking down at the dirt instead of up at the dirt is a good day.

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        • #5
          We have to put those security tags on the Vera Bradley items we sell (check out www.verabradley.com to view the horror), even the small wallets and such. Customers often make snarky comments about how long it takes us to get the tags off (because they never buy one piece, it's always 20 pounds of quilted ugliness they want) and ask why we tag even small things like coin purses. I always tell them those are the easiest items to steal, and we lost hundreds of dollars any given month because people steal the Vera Bradley stuff. And they are inevitably shocked, SHOCKED I tell you, that people actually steal stuff. "Oh, I can't believe people just shoplift things like that!"

          Well then, obviously you haven't worked retail.
          https://www.facebook.com/authorpatriciacorrell/

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          • #6
            Quoth BookstoreEscapee View Post
            We had to stop using the counterfeit money detector pens because of someone who complained about us not trusting the almighty customer...
            I remember the first time I saw one of those pens, I wanted to use one so badly. Lucky me, none of the times I've ever actually used it did the customer get mouthy.
            How was I supposed to know someone was slipping you Birth Control in the food I've been making for you lately?

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            • #7
              SC's always seem to think that you're singling THEM out for special attention, when in reality, we do it for everyone. If a customer pays by check, we put info on it, such as DL #, state, expiration date, DOB and phone number. Then, we have to get a manager to initial it. Not because of customers, but because some associates will forget to put the correct info. on the check. But the customers always think its THEM - and THEM alone.

              Then, we put the checks through the register. Sometimes it will go through, sometimes we have to manually enter the info we wrote on the check, and sometimes we have to call for approval. I don't know why, or how that's done, but god forbid...the customers have a hissy fit! Look, i don't know OR care why i have to call, but i do. So if you want to pay by check, STFU, let me call, and do my job. But god help us if the check is declined! i could care less how much money you have in your account, etc, if we can't get the propoer authorization to take your check, we can't do it. plain and simple.

              and don't get me started on returns!

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              • #8
                I went into a store one day where they had posted the store policy/ procedures for when a check is written . . . and at the bottom it said if you use a check and the clerk did not follow all steps . . .go to Customer Service for a partial refund. (I don't remember but it was like a 20% of pre tax purchase total)
                It made it clear that everyone writting a check was to be treated the same . . .and the SCs instead of being insulted would try to trip the clerks up to get the money back. Of course the smart clerks would place their identical copy out and follow it step by step.

                As for checking tags . . .I appreciate it when the clerk does that . . .too many times have I gone in to get a gift for a child and the shirt and pants are not the same size nor do they match the tag on the hanger.

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                • #9
                  Quoth AnaKhouri View Post
                  We have to put those security tags on the Vera Bradley items we sell (snip), even the small wallets and such. Customers often make snarky comments about how long it takes us to get the tags off (because they never buy one piece, it's always 20 pounds of quilted ugliness they want) and ask why we tag even small things like coin purses. (snip) And they are inevitably shocked, SHOCKED I tell you, that people actually steal stuff. "Oh, I can't believe people just shoplift things like that!"
                  Why would it be so hard to imagine people shoplifting things like that? Because they're hideous and ugly?Then why the are you buying them?!?!
                  Jim: Fact: Bears eat beets. Bears. Beets. Battlestar Gallactica.
                  Dwight: Bears don't eat bee... Hey! What are you doing?
                  The Office

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                  • #10
                    Quoth Emrld View Post
                    As for checking tags . . .I appreciate it when the clerk does that . . .too many times have I gone in to get a gift for a child and the shirt and pants are not the same size nor do they match the tag on the hanger.
                    I know how people can be, so I check all my own tags and labels before I even walk away from the rack. I never trust anything that is not sewn onto the garment in question, and even those are often not much more than general guidelines more than actual sizes.

                    ^-.-^
                    Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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                    • #11
                      Quoth aurelemsrealm View Post
                      Most of my customers simply ask how the counterfeiter pen works, and ask to borrow the pen to mark the rest of their bills themselves. I'm always happy to demonstrate on the bill and on plain paper if they want to know. I think most of my customers just find it humorous.
                      Same here; plus, kids seem to be the most fascinated by them. XD If anyone asks why I use them on all notes, I just say that playing with the marker pen is the one sliver of light in my otherwise boring work existance.
                      People who don't like cats were probably mice in an earlier life.
                      My DeviantArt.

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                      • #12
                        When people bitch about the counterfit pen, I usually say this:

                        "It's not that I thought you just made a fresh batch this morning... Just making sure, that's all! I haven't been in retail long enough to feel the money."

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