I just lost a sale.

[Antisocial_Worker]

And I feel fine.

Me: Me.
PIG: Potential Ignorant Guest

PIG: Got any rooms?
Me: Yes sir, I do. Would you need smoking or non?
PIG: (Noticing a sign on our counter which reads, NOTE: Rate is higher on Friday and Saturday nights.) Let's just pretend it's Monday.
Me: (Shaking head) I'm sorry sir, the lowest rate that I have for non-smoking is $105.95, and the lowest rate for smoking is $99.95.
PIG: Why's that?
Me: Smoking rooms are less desirable, sir.
PIG: Well, it sounds like discrimation if you ask m-
Me: They stink sir. They're harder to sell.
PIG: Well okay then! (snotty) Thanks!

He left, hopped on his motorcycle and headed off toward the most expensive hotel on this side of town. I imagine I'll see him heading in the other direction in due time.

[SongsOfDragons]

So let me get this straight. Not only was this windbag protesting 'discrimination' against the use of the little cancersticks, he was trying to cajole you into 'pretending it was a Monday' and giving him a lower rate?

What a Tw@t he was.

[chainedbarista]

oh noes, another lost sale due to you not caving; whatever will you do?

looks like he took a ride on the wahmbulance out of town, gee, darn golly.

[Imogene]

"Yes, let's pretend it's Monday, as I'm not scheduled to work on Mondays, and thus, I'm not actually here 'helping' you right now..."

[Broomjockey]

"Yes, let's pretend it's Monday, as I'm not scheduled to work on Mondays, and thus, I'm not actually here 'helping' you right now..."

No, no no. "Ok, if it's Monday, you've just completed your checkout process after staying for the weekend, and are now settling your account. That'll be. . . $450, $218 for two nights, $100 because you smoked in there, $100 for staying past checkout, and a $32 gratuity for me not punching your dumb butt out for hitting on me while you were drunk last night."

[Irving Patrick Freleigh]

PIG: (Noticing a sign on our counter which reads, NOTE: Rate is higher on Friday and Saturday nights.) Let's just pretend it's Monday.

As long as he was playing make-believe, why didn't he just "pretend" he was a child who gets to stay for free?

[Spiffy McMoron]

As long as he was playing make-believe, why didn't he just "pretend" he was a child who gets to stay for free?

Why pretend when he seems to me to be doing it just fine in real life?

[XCashier]

Your title inspired me!

I just lost a sale.
-------------------------------------------------------------------
And I feel fine.

(With apologies to the Beatles!)

"PIG's dumb as can be, you know
He won't pay the full fee, you know
He said so
I just lost a sale
And I feel fine.

PIG came Saturday
He said 'Let's pretend it's Monday'
You know he said so
I just lost a sale
And I feel fine

I'm so glad
He did not book a room
He's so mad
He's sulking in his gloom

Well he threw a fit, you see
And then he drove off, yes sirree
You know, he did so
I just lost a sale
And I feel fine!"

[kerrisan]

Discrimination?!

Geez, people have forgotten the definition of the word. That and "freedom." People will claim their civil rights have been violated for just about anything these days.

[Imogene]

As long as he was playing make-believe, why didn't he just "pretend" he was a child who gets to stay for free?

*just finished re-reading through Gord, so, apologies*
"When I dream, I have a pony."

[Antisocial_Worker]

What I wonder is who exactly was being discriminated against here. Non-smokers, because the non-smoking rooms were more expensive? Smokers, for having their rooms declared less desirable?

It's a puzzlement.

[Mixed Bag]

The fact that nonsmoking rooms cost more suggests there's a relative shortage of those.

What happens if someone can't get a reserved nonsmoking room because you're full and someone smoked in one--do they get part of the $100 fine mentioned above? Better the inconvenienced guests than anyone else, I say.

[WHShit]

Still lovin' the avatar!

[Mixed Bag]

You mean hauntedhead's? It might be my favourite. Such humanity--also the waving faces in Kerrisan's sig.

[Antisocial_Worker]

The fact that nonsmoking rooms cost more suggests there's a relative shortage of those.

What happens if someone can't get a reserved nonsmoking room because you're full and someone smoked in one--do they get part of the $100 fine mentioned above? Better the inconvenienced guests than anyone else, I say.

All it means really is that non-smoking rooms are much more desirable than smoking rooms. 99 times out of a 100, a hotel will sell out of its non-smoking rooms, even its suites, before it sells out of smoking rooms. It's not that there's a shortage, but it is supply and demand.

If someone has reserved a non-smoking room, and it's discovered that someone smoked in that room, and there are no others available, my hotel's options include hosing the room down with air freshener, turning on the air conditioner or heater, depending on the season, full blast, opening the windows, and letting an ozone machine run in the room.

If no one catches that a room ahs an odor, all you can do is kiss ass and in extreme cases, offer a bit of a refund.

What it boils down to, and what the PIG was upset about was the fact that we charge more for our more desirable rooms. We lower the price on rooms that are harder to sell in order to make them even slightly more appealing.