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alright...today has been fraught with sucky customers. FRAUGHT!
first, a coworker told me that apparently someone smeared shit and piss on a towel and left it out in the hall on second floor. a small child found it, picked it up, and got someone's "mess" on his hands. the mother called us, understandably upset, but blaming...you guessed it! us! yes ma'am, it was we who covered the towel with our filth and left it upon the floor for your toddler to handle as he pleased! our plan has worked perfectly! "i want to speak to the manager about this!" she says. please do, ma'am. she will also think it is hilarious. and my manager, she needs a good laugh once in awhile.
second, involving the same lady. she yells from the soday machine by the elevator, "This machine took my money!" my coworker says, "alright, let me-" "do you have a key?!" coworker says negatory, but she can refund the money from the till. "no," is the woman's reply, "i'll just speak with the manager about this too!" coworker: "...but ma'am...you can get your money back if you'll just walk over here." still she refuses and stays rooted on the spot until her embarrassed friend walks over to the desk to collect the money for her.
third, a man came in as i was doing the nightly report back up, during which i cannot access the computer. it usually takes about half an hour, which i tell him. "i can't check you in at the moment, because i can't access the system. you're welcome to wait here in the lobby, or if you'd prefer not to wait, i'll be happy to call-"
he is not happy: "I have NEVER been told that i can't check into a hotel because they're doing reports!" he says, indignantly.
maybe that's because you've never happened to walk into a hotel during the half hour in the middle of the night that they're doing said reports, i think to myself.
"every hotel has to do it," i respond. "i'm very sorry."
"well i just don't believe it. i can't believe your'e just refusing to rent me a room!" he shouts as he walks out the door.
good. riddance.
first, a coworker told me that apparently someone smeared shit and piss on a towel and left it out in the hall on second floor. a small child found it, picked it up, and got someone's "mess" on his hands. the mother called us, understandably upset, but blaming...you guessed it! us! yes ma'am, it was we who covered the towel with our filth and left it upon the floor for your toddler to handle as he pleased! our plan has worked perfectly! "i want to speak to the manager about this!" she says. please do, ma'am. she will also think it is hilarious. and my manager, she needs a good laugh once in awhile.
second, involving the same lady. she yells from the soday machine by the elevator, "This machine took my money!" my coworker says, "alright, let me-" "do you have a key?!" coworker says negatory, but she can refund the money from the till. "no," is the woman's reply, "i'll just speak with the manager about this too!" coworker: "...but ma'am...you can get your money back if you'll just walk over here." still she refuses and stays rooted on the spot until her embarrassed friend walks over to the desk to collect the money for her.
third, a man came in as i was doing the nightly report back up, during which i cannot access the computer. it usually takes about half an hour, which i tell him. "i can't check you in at the moment, because i can't access the system. you're welcome to wait here in the lobby, or if you'd prefer not to wait, i'll be happy to call-"
he is not happy: "I have NEVER been told that i can't check into a hotel because they're doing reports!" he says, indignantly.
maybe that's because you've never happened to walk into a hotel during the half hour in the middle of the night that they're doing said reports, i think to myself.
"every hotel has to do it," i respond. "i'm very sorry."
"well i just don't believe it. i can't believe your'e just refusing to rent me a room!" he shouts as he walks out the door.
good. riddance.
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