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Hi folks, Kelshir's wife here, still mooching off dear Kelshir's account because he's already signed in, ha ha.
So, what I do is pretty simple - I answer the phone for a doctor's office. I make appointments and tell folks about the procedure (only one diagnosis/procedure at this office.)
So the call I got at 4:56 pm (I stop answering at 5) just blew my mind enough to think, hey, it belongs right here.
Me: <Affliction> Clinic of <State>, this is <Me>, how may I help you?
Confused Lady: Yeah, the nurse called and said I needed to call about my daughter's lab results.
Me: Ma'am, Dr. <Name> only treat <Affliction> here, which usually does not require lab tests, and we actually do not have a nurse on staff. Are you sure you've reached the correct office?
CL: Well, they did send out for them, but her nurse called to tell me to get the lab results. They've been trying to figure out what's wrong with her stomach for a while and so they sent us out for tests.
Me: Ma'am, I'm pretty sure you've reached the wrong office because we only have the doctor, her husband, a translator on Saturdays, and I make the appointments. We do not have a nurse on staff and since I man the phones, I can assure you I have not called to notify anyone of any type of lab results since we don't do them here, we only treat <Affliction>.
CL: But Dr. <NOT THE DOCTOR>'s nurse called me! Anyway, you do appointments? My son needs to come in for his sports physical.
Me: Ma'am, as I said before, this is Dr. <Name's> office. You have called the wrong office. We only do <X> treatment for <Affliction> here.
CL: You mean this isn't Dr. <NTD>'s office? This isn't <So&So> Pediatrics?
Me: No ma'am, as I said this is <Affliction> Clinic of <State>, the office of Dr. <FULL NAME>.
CL: Oh, really? Well fine!
What gives? A, you don't know your pediatrician's number, or at least have it written down somewhere? B, you can't listen as I multiple times tell you that you've called the wrong office? C, you wait until nearly 5 to call the wrong doctor's office, then argue that you must have the right one - meaning of course, you won't be able to reach the real office? D, you get mad at me for your mistake?
My head hurts.
So, what I do is pretty simple - I answer the phone for a doctor's office. I make appointments and tell folks about the procedure (only one diagnosis/procedure at this office.)
So the call I got at 4:56 pm (I stop answering at 5) just blew my mind enough to think, hey, it belongs right here.
Me: <Affliction> Clinic of <State>, this is <Me>, how may I help you?
Confused Lady: Yeah, the nurse called and said I needed to call about my daughter's lab results.
Me: Ma'am, Dr. <Name> only treat <Affliction> here, which usually does not require lab tests, and we actually do not have a nurse on staff. Are you sure you've reached the correct office?
CL: Well, they did send out for them, but her nurse called to tell me to get the lab results. They've been trying to figure out what's wrong with her stomach for a while and so they sent us out for tests.
Me: Ma'am, I'm pretty sure you've reached the wrong office because we only have the doctor, her husband, a translator on Saturdays, and I make the appointments. We do not have a nurse on staff and since I man the phones, I can assure you I have not called to notify anyone of any type of lab results since we don't do them here, we only treat <Affliction>.
CL: But Dr. <NOT THE DOCTOR>'s nurse called me! Anyway, you do appointments? My son needs to come in for his sports physical.
Me: Ma'am, as I said before, this is Dr. <Name's> office. You have called the wrong office. We only do <X> treatment for <Affliction> here.
CL: You mean this isn't Dr. <NTD>'s office? This isn't <So&So> Pediatrics?
Me: No ma'am, as I said this is <Affliction> Clinic of <State>, the office of Dr. <FULL NAME>.
CL: Oh, really? Well fine!
What gives? A, you don't know your pediatrician's number, or at least have it written down somewhere? B, you can't listen as I multiple times tell you that you've called the wrong office? C, you wait until nearly 5 to call the wrong doctor's office, then argue that you must have the right one - meaning of course, you won't be able to reach the real office? D, you get mad at me for your mistake?
My head hurts.
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