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  • Is It Fall Yet?

    Here are some gems I had to deal with this weekend

    Ocean View Madness We had a woman call to reserve an ocean view room, we were booked up and told her that. She asked if you could at least see the ocean from the hotel, yes she could. However when she checked in she got irate, she insisted that we had said there was an ocean view from every room. For the first 45 minutes she was here she called and complained three times. When the manager offered her money back she said "Oh it's not really a problem we'll stay" Not really a problem after all that complaining?

    It's Too Tiring Apparently cleaning a room I accidentally left a washcloth behind. Current guests notice it however they don't call to complain they left me a fricking note that read "If it's not too much trouble could you remove the dirty washcloth from the bathroom. That is if it's not too tiring for you." What kind of passive aggressive BS is that?

    Listen Before You Speak We had a couple asking where the local abalone farm was. My manager is new to town and asked me. I said "I'm not sure where it is. But local market sells the abalones and would know where the farm is located." She says in a slow Sesame Street voice "No dear, I did not ask where to buy the abalones I wanna know where the farm is" It wasn't the fact that she misunderstood my answer, it was that condescending tone she used.

    No Late Checkouts Family calls wanting a late checkout. No can do we tell her, it's booked for an early arrival and they need to be out by 11am. Ten minutes later the mom calls back "Can't we just stay until noon" What part of need to be out by 11 does she not get?

    Breakfast Latecomers It's the girl who "just wanted a coffee" and then promptly plopped her butt down to yammer on her cell phone. The guy who threw a temper tantrum because we wouldn't brew up a fresh pot of coffee 2 hours after breakfast shut down. The guy who asked when breakfast ended and 20 minutes later tried to barge in family in tow. You are the reason why continental breakfasts suck. At least try to grasp the concept that breakfast ending at 10 am actually ends at 10am.
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    Cinemania

  • #2
    Quoth TruthHurts View Post
    Listen Before You Speak We had a couple asking where the local abalone farm was. My manager is new to town and asked me. I said "I'm not sure where it is. But local market sells the abalones and would know where the farm is located." She says in a slow Sesame Street voice "No dear, I did not ask where to buy the abalones I wanna know where the farm is" It wasn't the fact that she misunderstood my answer, it was that condescending tone she used.
    Didn't you that rephrasing the question always changes the answer?
    It's floating wicker propelled by fire!

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    • #3
      I'd ask if she was going to buy the farm. Then laugh at my witty ruse, since she probably wouldn't have gotten it. As for the first woman, I think she makes it her goal of the day to give someone a migraine. I know my head hurt thinking about that one. Bitch Bitch moan moan. But everything is fine.
      It is inaccurate to say that I hate everything. I am strongly in favor of common sense, common honesty, and common decency. This makes me forever ineligible for public office.
      ~~~H.L. Mencken

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      • #4
        Quoth TruthHurts View Post
        No Late Checkouts Family calls wanting a late checkout. No can do we tell her, it's booked for an early arrival and they need to be out by 11am. Ten minutes later the mom calls back "Can't we just stay until noon" What part of need to be out by 11 does she not get?
        Geez, I would've at least asked 11 am in what time zone.
        Unseen but seeing
        oh dear, now they're masquerading as sane-KiaKat
        There isn't enough interpretive dance in the workplace these days-Irv
        3rd shift needs love, too
        RIP, mo bhrionglóid

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        • #5
          So did you condescendinly say back to the woman "yes, and I told YOU, I don't know where the farm is, but I bet the local market the BUYS them knows where they come from"......

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          • #6
            We had a couple asking where the local abalone farm was. My manager is new to town and asked me. I said "I'm not sure where it is. But local market sells the abalones and would know where the farm is located." She says in a slow Sesame Street voice "No dear, I did not ask where to buy the abalones I wanna know where the farm is" It wasn't the fact that she misunderstood my answer, it was that condescending tone she used.
            "No Ma'am, I did not tell you where to buy the abalones, I told you that the sellers at the fish market should know where they get their fish from."

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            • #7
              Quoth TruthHurts View Post
              Ocean View Madness We had a woman call to reserve an ocean view room, we were booked up and told her that. She asked if you could at least see the ocean from the hotel, yes she could. However when she checked in she got irate, she insisted that we had said there was an ocean view from every room.
              That's an architectural wonder right there. All four sides of the building face the ocean.
              You're not doing me a favor by eating here. I'm doing you a favor by feeding you.

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              • #8
                Quoth Sofar View Post
                That's an architectural wonder right there. All four sides of the building face the ocean.

                Must be on a small personal island
                Check out my cosplay social group!
                http://customerssuck.com/board/group.php?groupid=18

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                • #9
                  kind of like how if you live on the North Pole all your windows get a Southern Exposure!
                  I don't go in for ancient wisdom
                  I don't believe just 'cause ideas are tenacious
                  It means that they're worthy - Tim Minchin, "White Wine in the Sun"

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                  • #10
                    Quoth Sofar View Post
                    That's an architectural wonder right there. All four sides of the building face the ocean.
                    Or, perhaps your house is on a peninsula? And say, it goes like this:

                    _
                    \
                    _/


                    Of course, that would leave one side facing the mainland...
                    "I call murder on that!"

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