Got yelled at and it FELT good!

[MoonChild2007]

Normally I would be pissed off if somebody yelled at me but this time, I felt good cause I KNOW i won't get in trouble! Okay, a customer wanted to cash a not on us check for $110. So i ask for her drivers license and she gave me the crappy line, "i never was asked for my drivers license". I didn't say anything cause I am not going to fight with her. There was an account number on the back. So i pull it up and there was another person's name on the account. I checked to see if her name was on the account, NOPE. I then ask around to see if anyone knew her. Nobody had. So i ask her politely if she had an account under her name, she didn't. She asks me if "her" teller is here, I tell her no, she's on vacation. She then rants about how she has been doing it for years, about how she never got asked for her drivers license, etc. She then asked me to send everything back. I didn't hestitate one bit. I sent everything back. And she drove away. I FELT SO DAMN GOOD!

But what was disappointing was that the teller who did this for her should know better. Why would any teller cash a check against somebody else's account? Also, how in the world can this customer do this for years and NOBODY has said anything? They may know them but sometimes its the people we supposedly know who screw us over.

this felt so good that I saved myself from a chargeoff! Its better to be safe than sorry!

[MoonChild2007]

I am going to bump this cause my story is too good to pass up!

[Aldous]

Well it's good to see someone did the right thing in the end. Though I have no idea how checks work, I can write them, but I don't. But I feel that cashing against someone elses account is wrong. Kudos to you for standing up to this person.

[MoonChild2007]

Thank you! Actually, a while ago, I got in trouble for doing the same thing and I will not do that again! I don't care how long they have been with the bank. What they are doing is wrong and it pisses me off that certain tellers will let them DO IT!

[Becks]

Maybe someone should mention to a higher-up what "'her' teller" has been doing.

[csdrone]

Maybe someone should mention to a higher-up what "'her' teller" has been doing.

I would call the nice people at Internal Fraud.

[MoonChild2007]

Maybe someone should mention to a higher-up what "'her' teller" has been doing.

That would tattling and i don't like to get people in trouble. I will ask the teller once she gets back if she knew this customer and the person whose account she wants to cash the check. I respect this teller too much to get her on my bad side, you know. I prefer to speak to the person upfront instead of bypassing them.

[Becks]

That would tattling and i don't like to get people in trouble. I will ask the teller once she gets back if she knew this customer and the person whose account she wants to cash the check. I respect this teller too much to get her on my bad side, you know. I prefer to speak to the person upfront instead of bypassing them.

It's up to you, and I'm sure that if I were in the situation, I just might go that route.

From the outside, though, while it seems fair to the other teller, it's still against the rules.

[myswtghst]

I prefer to speak to the person upfront instead of bypassing them.

Yay you for this! I am the type that has no problem being told when I screw up, I'd just rather you told me than went through the sup, unless it was necessary. I also tend to just send out friendly emails to people to let them know that they screwed up, so they don't get in trouble--unless they make the same mistake over and over again.

[mattm04]

I would go to the tell first and note the banks policies, if he/she admits that they screwed up then i would personally be tempted to let it go. If she has a bad attitude or sees nothing wrong with what he/shed did then I would defiantly report it.